Omar Reedy

**** ****** ***, *******, ** *****

(H) 404-***-****

adfv0w@r.postjobfree.com

Network Operations Specialist

Multifaceted technical career with 20-year track record of innovation and success in the Wireless Industry managing implementation, provisioning and maintenance of Mobility Voice and Data products. Recognized for proven people skills, and the ability to effectively explain highly technical topics to non-technical customers/clients and end-users. Results-oriented, dependable person, who is good under pressure and can think on his feet.

TECHNICAL PROFICIENCIES

Fields:

Ericsson, Alcatel Lucent, Nokia, NOC Transport, Telephone, Radio, Wireless, Satellite/GPS, Network Cabling, LAN Communications

Tools:

Windows Applications, Trifecta, CTS, Granite, Remedy, Net Analyst, Net Cool, Ops Console, Nortel, Quantum, Tellabs, Lucent, Clarify, Linux/Unix, CLI Manager, Geo Probe IRIS View, Access 7, SOA, Metcalf, Syniverse Gateway, Putty, Citrix, Wireshark, NetScout, Basic Installation and Maintenance, Pole Climbing, Fiber Splicing.

PROFESSIONAL EXPERIENCE

2015-2018

NOC Engineer AT&T Mobility Atlanta, GA

Responsible for the monitoring and surveillance, incident management and resolution, technical support, scheduled maintenance, network configuration, and change management.

Implemented critical network configuration changes for Cisco routers and switches, firewalls, load balancers, DNS, DHCP, VoIP, and business continuity testing.

Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and outages.

Organized and remotely supported all hardware installation, repair, and maintenance activity that was performed at the various domestic and international office locations and data centers.

Investigated, managed, and resolved various types of repair issues with telecom carriers, vendors, contractors, engineers, field technicians, and customers, earning a reputation for exceptional customer service and satisfaction.

Isolated, troubleshot, and resolved network problems, investigated outages, opened trouble tickets, and took necessary action to repair.

Provided remote diagnostic testing for telecommunications circuit and customer premise equipment issues.

Served as liaison between various support groups during system outages and worked with third party vendors or service providers to remediate outage issues.

Proactively used monitoring tools (alarms, trending graphs) to determine production issues.

Performed equipment turn-up & software upgrades on Nokia and Ericsson and equipment.

Key Achievements:

Saved AT&T millions of dollars by completing 500 cell site turn-ups early and efficiently (three-year project in just 18 months).

Served as team lead for closing and opening of external and international tickets.

2010 - 2015 AT&T Mobility Atlanta, GA

Network Operations Specialist

Performed troubleshooting for LTE, Downloadable Content, Microcell, RAN, Core, VoLTE elements.

Interfaces with all markets, Tier 3, roaming network data management, engineering, and operations for day-to-day project related to network issues.

Serve as Acting Manager when Manager is off or in training.

Assist management in the analysis and evaluation of new network technologies and tools.

Analyze and work trouble tickets, escalations and performance issues with network.

Establish and maintain relationships while working closely with downstream partners such as RAN Performance and Design Engineering, Field Operations, Switch Operations, National Dispatch Center, Outage Management, MNRC RAN Tier 1 and 2, Data Core, Packet Core, SGSN Team, and vendors including Lucent, Ericsson, Nokia, Nortel, and Siemens.

Performed mobile handset testing for internal user trials of the prototype devices. Which lead to device certification testing in stationary and mobile environments.

Experienced with IP networking, PC computer operation, Windows OS, driver installs and troubleshooting.

Evaluate customer needs and proposed solutions for those needs.

Assists with network system engineering to achieve optimal performance.

Coordinate and interfaces with internal and external customers to ensure service commitments are met.

Assist MMC, CORE, RAN as well as Ops on troubleshooting bridges to resolve escalated issues.

Analyze RAN/CORE KPI stats to identify issues with Site performance, Core Node Performance and failures in specific regions.

Perform remote data testing in varying types of equipment and technologies (2G, UMTS, and LTE) to support our wireless infrastructure.

Report business and technology trends as well any current system constraints which may prevent subscribers from accessing the internet.

Diagnose and resolved subscribers network issues with various engineering tools.

Key Achievements:

Key contributor award for 2012 and 2013.

Help develop Microcell Interface Agreements between the different Care/Network Organizations.

Part of the NSS GeoLink Automation Team which focused on both process and tool improvement.

Assist Department Trainer on maintaining and updating Training curriculum for the entire NCS Org.

Work with the Joint Operations Group, National M&P as well as other Care groups to develop ticket escalation process for LTE issues and VoLTE issues.

2007 - 2010 AT&T Mobility Atlanta, GA

Senior Specialist/ Floor Support Team Lead

Served as the Acting Manager of Center as necessary.

Facilitated meetings between floor support and production teams.

Coordinated/escalated network related CTS/Clarify tickets with Tier 3 Network/Ops.

Point of contact during iPhone launch for reporting issues in the different markets as well as monitoring/reporting call volumes.

Diagnosed and resolved inquiries related to data and converged products.

Provided advanced technical support to Enterprise Accounts.

Assisted in managing and coaching all analysts.

Provided weekly updates of QA scores done on analysts and gave feedback to analysts on how to improve scores and performance.

Assisted in monitoring the different call queues for customer affecting issues.

Key Achievements:

ATT Service of Excellence Award winner 2009.

Created scenarios and mentoring of new hires during training/nesting phase.

Developed the training curriculum used in the new hire classes and reviewed the PMC's policies/procedures with the new hire trainees during nesting.

2005 - 2007 Cingular Wireless Atlanta, GA

Project Manager

Facilitated conference calls with internal employers as well as vendors to discuss purpose, scope for various projects.

Created presentations for diverse audiences including managers and employees.

Worked with local M & P to ensure that all new hires had active login profiles for all pertinent PMC applications.

Responsible for the dispatch and ultimate resolution of troubles encountered by customers.

Provides guidance and expertise in project management through the use of a structured project management methodology to define and carry out business objectives.

Provides technical and analytical guidance to project team.

Recommended and acted to direct the analysis and solutions of problems.

Facilitate on-the-spot refresher training for group.

Diagnosed and resolved inquiries related to data and converged products.

Serve as point of contact for escalations from Care, OOP, and Small Business.

Key Achievements:

Assist with war room preparation and Conference Bridge during iPhone launch.

Worked with MSOC coordinator with creating a GUI interface for the various departments to track daily production.

2001 - 2005 Comcast Cable Marietta, GA

Outside Plant Technician

Ensured proper and reliable installation of wiring and equipment.

Tested and analyzed full installation of internet and VOIP installs.

Performed upgrades of service which included PC hardware and software devices.

Educated and trained new technicians on guidelines and requirements.

Participated and tested various active and passive devices in the network.

Installed computer networks for home and business offices.

Removed taps and repaired bad pairs.

Performed splicing/rehabilitation work to create/fix damage wires.

Key Achievements:

Served as Team Lead.

Three years rank as top field technician in Marietta office.

1999 - 2001 Lexent Services Inc. Doraville, GA

Telecommunication Supervisor

Managed a crew of 15 technicians as well prepared weekly and daily productivity report.

Provided coaching and direction to other technicians to help increase their effectiveness.

Tested and conditioned copper pairs for DSL and ISDN services.

Managed internal data while acting as a liaison between various LEC/CLEC customers.

Coordinate Testing and Turns-up with various telecom companies.

Preformed central office installation of cables, frame work, grounding, lacing and network equipment.

Installed DC Power plants, controller boards, rectifiers, batteries and alarms.

Provided Bellsouth/ATT with GPS locations on their CEV, Huts, 6200 and cabinets

Key Achievements:

Created the training curriculum used for new hire.

Provided team with appropriates product knowledge monthly.

EDUCATION

Kennesaw State University, 2019-2019 Kennesaw, GA

Information Systems Security Professional

New Horizons Computer Learning Center, 2003-2003 Atlanta, GA

A+ Training classes

Taylor Business Institute, 1991-1993 New York NY

Associates Degree, Business Administration

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