Customer Service Quality Control
Resume:
ANDRE’ W. BYRD, SR.
**** **** **** ***** • COLUMBUS, OH 43231
*********@******.***
CAREER SUMMARY
Highly skilled professional with expertise in:
• Customer Service
• Supervising, coaching, and training employees
• Ability to multi-task
• Ability to sort orders and assemble kits
• Ability to operate a pallet jack and shrink wrap machine
• Building and Maintaining C
• Quality Control compliance
• Sales and marketing
• Ability to load and unload p
• Ability to multi-task
• Adherence to customer requirements
• Highly detailed-oriented
WORK EXPERIENCE
Uber, 6/2023 - present
Driver/Transportation Specialist
• Provide friendly and positive transportation services.
• Ensure safety of passengers.
• Adhere to road rules.
• Be aware of traffic and weather conditions.
• Ensure that all consumers have used the mobile app to properly end their ride share.
• Utilized GPS for route navigation.
Byrd & Sons, LLC, 3/2020 – 12/2022
Owner and Operator
• Supervised, coached, and trained two employees.
• Provided quality customer services.
• Developed client relationship.
• Answered client questions.
• Loaded, transported, and delivered medical supplies to businesses in a safe and timely manner.
• Reviewed orders before and after delivery to ensure orders are complete.
• Obtained appropriate delivery signatures.
• Completed and file appropriate digital paperwork.
• Utilized GPS for route navigation.
A&A Residential Services July 2009 – 2/2020
Owner and Operator
• Managed sales and marketing ads and materials.
• Handled customer service calls and complaints.
• Developed Client Relationship.
• Answered Client Questions.
• Performed a variety of residential Services, such as, power washing houses and driveways, mulch delivery, snow removal, asphalt driveway sealing, hauling and tree trimming/removal. AOA Technology, Inc. November 2008 – July 2009
IBM Global Services, Tape Operator
• Managed day-to-day tape support for clients.
• Performed scan verification on tapes within the portable storage media operation.
• Completed client tape destruction requests.
• Adhered to client’s data storage retrieval requests.
• Provided hand and eyes support for clients.
Kelly Services, Inc. July 2008 – November 2008
IBM Global Services, Security
• Escorted off-site vendors to and from their work location.
• Ensured safety of vendors and employees
McGraw Hill, Packaging Associate
• Sorted materials for combo orders, as well as, running them through a shrink wrap machine.
• Prepared assembly of kits and samples.
• Ensured accuracy of orders.
• Adhered to client order to guidelines.
• Loaded and unloaded skids.
• Operated pallet jack.
Broadridge Financial Services, Quality Control Inspector
• Verified the accuracy of outgoing mail.
• Adhered to client’s quality requirements.
• Documented and reported all quality errors.
EDUCATION
Pyramid CDC - IC# Digital Literacy Certification – ICS3 GS6 Level1, March 9, 2023 SERVSAFE Food Protection Certification - 04/29/2019, Expires: April 29, 2024 Ashworth University School of Business - Small Business Management Program, February 11, 2008 Ohio State Department of Adult Education - GED, September 5, 2000
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