Key Skills

KYC Operations

AML

Onboarding

Asset Management Companies Contacting

Client Servicing

Data Management

Online Reviews

Client Relationship Management

Training & Development

To develop my career as professional that leads to further growth in my professional skills and personal satisfaction by utilizing my skills and ability to work for the growth of an organization.

Location Preference: Delhi/NCR

Profile Summary

Versatile Professional offering over 3 years of rich & qualitative experience in leveraging innovation and analytical skills for driving high gain engagements across Retail Commercial and Operations with the capacity to identify and align customers’ emerging needs with products and services

Exposure in managing accounts and meeting / exceeding targets relating to revenue growth, client retention & acquisition

Capabilities in identifying opportunities for new products, services & applications to increase wallet share & revenue base in the designated accounts

Savvy Service Specialist; natural closer with the talent to turnaround expectations, solidify relationships, and trigger high-volume results

Consistently delivered strategies and contributed towards enhancing business volumes & growth and achieved profitability norms to scale-up share and maximize revenue

Developed reliable client relations within all accounts from end-user clientele to executive teams through natural rapport and a sincere commitment towards understanding and satisfying customer needs

Enterprising leader with excellent communication and people management skills for leading personnel towards accomplishment of common goals

Soft Skills

Notable Accomplishments Across The Career

Defined Service Standards and Process guidelines that serve a benchmark for excellent service delivery.

Developed detailed account strategies for key business through information gathering, competitive analysis, strategic plan formulation, identification of value proposition and action plan initiatives and implementation

Played a key role in recruiting and coaching Sales Managers and Sales Representatives to accomplish revenue objectives

Generated new prospects as well as maintained the existing clients, ensured client satisfaction

Education

B.B.A. from Jiwaji University, Gwalior

PGDM from Indian Institute of Tourism & Travel Management(IITTM), Gwalior

Work Experience

January 2017 - Present

Achievements & Awards

Activities/ workshops

Travel Mania Pvt Ltd, Delhi.

Growth Path:

Jan'17 – Present: KYC Analyst

Key Result Areas:

Responsible, very experienced domestic/international consultant focusing on corporate needs with an emphasis on excellent customer service.

Assist client during the onboarding journey.

Involved in Quality Checking & Ensured correct implementation of policies & procedures.

Prepare and maintain monthly status and variance report..

Develop query boxes and share feedbacks with necessary departments.

Communicated with Global Teams, Local Teams & Clients for the better customer service initiative.

Prepared Management reports - Attendance, Break time, EOD reports.

Assisted with Operations follow up, outreach, coordination with them to provide better customer experience.

Identify and escalate process gaps on timely basis and ensure adherence to all the required policies.

Creating a call log for the local team and preparing a call for the customer to get customer details to investigate the case thoroughly.

Responsible for team handling and resolving other’s queries and maintaining MIS reports.

Responsible for training the members of the team for same project and maintaining record of Accreditation process for team members.

Maintaining Ad-hoc Report's and keep an eye on billing transactions, Ensure Proper documentation while solving the Queries of Customers.

Handling escalation and concerns of customers and providing floor support to team members.

Providing product trainings to new hires and conducting refresher training sessions.

Analysis of full documents received from customers like (Passport, ID Proof) of the customers.

Identifying & raising deviations to my TL & working towards bridging the gap.

Identifying opportunities for process improvement.

Good Times

Fun Spoke of MST admin team

Star of the Month

Spot Ovations as well as Bronze Ovations.

Awarded for Dancing in Friday Fun Competition.

Other Time with Work

Organized & Participated in Youth Festivals & College Fest in IITTM

Worked as a Invigilator for Cambridge University Test in ITM University

Participated in World Tourism day Performing a Tourism Awareness Play in Gwalior city

Participated in AD MAD Program (DISHA) IITTM, Gwalior 2013

Event coordinator in culture program (Singing)in IITTM 2014

Date of Birth: 12th Aug 1989

Languages Known: English and Hindi

Personal Details

Suman Gehloth

adft38@r.postjobfree.com

+91-966*******

G-49, Pusa Campus, Pusa Road New Delhi-110012

Collaborator

Communicator

Planner

Change Agent

Motivational Leader

Thinker

Contact this candidate