Customer care associate (sales), cashier and admin.

CurriculumVitae

ShahanawazAnsari

Plotno**,Roomno17,Gateno07,NCC,malwani,MaladWest,

Mumbai:400095(India)

Email:*********@*****.***

ContactNo.:+91-996*******

OBJECTIVE:

Tosucceedinanenvironmentofgrowthandexcellencewhichprovidesmejobsatisfactionand self-developmentwhereIcanutilizemystrongtechnical,analytical,interpersonalskills&stellar problemsolvingskillswhichhelpmeindeliveringcustomerservicesinordertoensurerecurring businessfortheorganization

PERSONALDETAILS:

DateofBirth :7thmarch,1990

Religion :muslim

Nationality :Indian

Maritalstatus :Married

Language :English,Hindi&Marathi

Hobbies :Reading,Traveling&cooking.

EDUCATIONQUALIFICATION:

Degree Universityofschool/college Yearofpassing

S.S.C Maharashtraboard 2008-09

H.S.C Maharashtraboard 2009-10

S.Y.B.COM Prakashcollege.Kandivali(west)

MumbaiUniversity

2011-12

PROFESSIONALEXPERIENCE:

1)

Company : ShoppersstopLtd./MACCosmetics

Duration : August2014–Tilldate

Designation: Cashofficer&admin/customercareassociate. JobProfile:

Customerservice.

SalesPerformance.

ManagerandStaffrelationship.

Development.

Administration.

Operations.

Followingandadheringtothecompany’sSOP.

2)

Company : PutinimpexPvtltd.

Designation:customercareassociate

JobProfile:

Handlingastore.

Maintainingqualityservicebyestablishingandenforcingorganizationstandards.

Managingeffectivevisualmerchandisinginstoreandcreativevisualdisplayexplaining theirbenefitsandtheirdifferenttechnologies.

Preparesreportsweeklyandmonthlybycollecting,analyzing,andsummarizing information.

DealwithDifferentcustomerseverydaywithallnationalities&havetodotransactions indifferentcurrency.

3)

Company : BIBAAPPARELSPVTLTD

Designation:customercareassociate

4)

Company : SparshBPOServicesLimited

Designation:CollectionExecutive

COMPUTERKNOWLEDGE:

MSOffice2010,Internetsurfing,Data&Algorithms,Oracle(9i-sql),&Xstore ACCOMPLISHMENTS:

CustomerRelations:

Maintaingoodcustomerrelationswiththecustomersbykeepingthecustomersupdated aboutthenewcollectiondetailsandbypersonallyfollowingupwiththemontheirrequest foranymerchandise.

ConflictResolution:

Responsibleforhandlingcustomerinquiries,accuratelyprovidinginformationtoensure resolutionforcomplaintsandensurecustomersatisfaction.

Sales:

Consistentlygeneraterevenuethroughskilledsalestechniques&consistentinbeinginthe top5.

CustomerInterface:

Greetcustomersuponentranceandhandledallcashandcredittransactions. Assistcustomersoverthephoneregardingstoreoperations,product,promotionsand orders.

MonetaryTransactions:

Handlecash,creditandautomaticdebitcardtransactionswith100%accuracy.

HandleCustomerComplaints:

Acceptcustomercomplaintsandgetbacktothecustomerwithappropriateresolutions.

ProductCareGuidance:

Ensuringeveryteammembersuggestsrightproductcaretothecustomers. ACHIEVEMENTS:

CertifiedandTrainedforfirefighting,healthandsafetybyMumbaiAirport.

NominatedtwiceandwonbestsalesassociatebyShoppersstop.

Havesecured100%inmysteryshopping

Ihavebeenalsoachievedsomanycertificatefordoingvolunteering&managingworkin differentactivities&eventsduringmycollege.

CAREERATTITUDE:Positive,Persistenthardwork,Enthusiastic,Innovative,Innocent, Creative,Learner,DynamicandaGoodlistener

DECLARATION:

Iherebydeclarethatallthestatementsmadeintheabovearetrueandcorrecttothebestof myknowledgeandbelief.IwouldbeobligedifIamendowedwithanopportunitytoserveyour organization.

(ShahanawazAnsari)

EndofCV

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