RANVEER SINGH ADDRESS: ***/*, Ganga Colony Dhar,

Dhar Road, Indore (M.P.)

Mob. No. : 903-***-****

E- Mail : adff4n@r.postjobfree.com

CEAREER OBJECTIVE

To achieve a challenging work responsibilities and progressive value addition in the company and to be able to use my knowledge and skill for organizational activity.

EDUCATIONAL QUALIFICATION

B. Com. from Devi Ahilya Vishwas Vidhyalay. Indore.

MBA in marketing from APJ Abdul kalam university Indore.

WORKING EXPERIENCE:

Designation : - Team Lead – Bus Bussines

Company : - One97 Communication Ltd (Paytm)

Experience :- March 2020 To till now

Areas of Responsibility/Accountability:-

Responsible for ensuring the smooth functioning of operations, sign up new bus operators and maintaining relations with the existing ones .

Being up to date with the market knowledge of intercity bus travel and ensure that all opportunities to grow Paytm's market shares are tapped.

Address and resolve all escalated customer issues and continuously work towards improving NPS for the region.,

Identified new and potential market for Bus bushiness.

Act as the organization's first level manager to promote positive relationships and strong partnerships with bus operators for the benefit of the organization.

Ensure all issues pertaining to bus operators are resolved ethically and amicably

Identify market trends.

Coordinate and follow up with all cross-functional teams

Designation : - Assistant Manager (Business Development)

Company : - Ibibo Group Private Limited (redBus.in)

Experience :- Oct. 2019 To March 2020

Areas of Responsibility/Accountability:-

Acquisition of inventory and Business development in Madhya Pradesh and Chhatisgarh.

E-business mentoring to bus operators.

Maintain strong relationships with key contacts in existing bus operator,

Identified new and potential market for Bus bushiness.

Establish a working relationship between the technical team, finance team, as well as senior

Management.

Identify market trends.

Leverage my technical and Company-specific knowledge to develop strategic business development plans and B2C, B2B sales strategies.

Designation : - Assistant Sales Manager

Company : - Ibibo Group Private Limited (redBus.in)

Experience :- Mar. 2015 To Sep. 2019

Areas of Responsibility/Accountability:-

Responsible for MP & CG B2B sales and new areas development.

Responsible to solve agent booking related issues.

Responsible to achieve the given sales targets.

Responsible to manage all the required MIS reports and data.

Maintain relationship and manage key agents to increase their business.

Provide strategic inputs based on market demands.

Designation : - Sr. Relationship Office

Company : - Ibibo Group Private Limited (redBus.in)

Experience :- Aug. 2012 To Feb. 2015

Areas of Responsibility/Accountability:-

Responsible for MP & CG B2B sales.

Identify and Develop new areas and agent base and maintain details and record of new signed-ups agents

Responsible to solve agent booking related issues.

Responsible to achieve the given sales targets.

Responsible to manage all the required MIS reports and data.

Designation : - Sr. Customer Support Officer (MIS)

Company : - Mphasis an HP Company

Exp. :- March 2009 to Feb. 2012

Areas of Responsibility/Accountability:-

Maintaining all MIS and Daily reports.

Responsible for achieve the Service Level.

Responsible to maintain floor and staffing.

Roster making (Agents shift timings).

Designation : - Customer Support Officer

Company : - Mphasis an HP Company

Exp. :- Jan. 2008 to March 2009

During the above mentioned time frame I had been with Mphasis an HP Ltd, I have been working as a customer support officer. This is a BPO company. I was looking after M.P & C.G process over there. I was responsible to satisfy all queries which were being raised by the customer.

Areas of responsibility:-

Customer handling.

Having all information which was being offered by idea to its customer.

Keep myself updated on daily basis so I could deliver good information about the company’s offering.

Keeping all information regarding VAS pack services.

Handling all queries of customer & giving them appropriate answer.

Maintaining the productivity so I could handle more n more customers in less timing.

Designation : - Relationship Officer

Company : - NIMBUS FOODS LTD. (Hindustan Lever LTD.).

Exp. :- Oct. 2006 to Dec. 2007

Areas of Responsibility/Accountability:-

Responsible to achieve the given sales targets.

Responsible to coordinate with the Dealer & Distributor.

Responsible to manage all the required MIS data.

Responsible to arrange the required training for Dealer.

Responsible to arrange the activities and schemes with the Shopkeeper to increase the business.

PERSONAL PROFILE

Father Name : Mr. Mahavir Singh Shaktawat

Marital Status : Married

Permanent Address : 216/6, Ganga Colony, Dhar Road, Indore (M.P.)

Languages Known : Hindi,English & Rajsthani

Hobbies : Traveling.

DECLARATION

I hereby declare that the Information furnished above is authentic and true to the best of my Knowledge.

Ranveer Singh Shaktawat

Place: Indore

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