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Customer Care Manager

Location:
Mumbai, Maharashtra, India
Posted:
August 13, 2020

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Resume:

ZEBA TARAFDER

Asst. Merchandising Manager

Motto :

Passionate and hard-working Garment Merchandiser who diligently manages all departments with clear communication and coordination to meet the goals. Having successful career with 12 years of experience.

AREAS OF EXPERTISE PERSONAL SUMMARY

• Pricing and cost negotiation

• Strong communication skills

• Vendor management

• Strategic leadership

• File and account maintenance

• Project management

• Quality assurance

• Detail-oriented

• Enthusiastic team player

PROFESSIONAL

Certification

Post Graduate Diploma in

Apparel Merchansdising

SASMIRA`s Inst of Man-Made

Textiles Ministry Of Textiles

2006

Graduation (Arts)

K.C. College, Mumbai University

1996

H.S.C.

Kendria Vidyalaya C.B.S.E. Board

1993

S.S.C.

Kendriya Vidyalaya C.B.S.E. Board

1991

PERSONAL SKILLS

Visionary

Leadership

Analytical

Focus

Flexible

Exposure

Training

Currently working with Creative Casuals (i) Pvt. Ltd.(group of Creative Garments) Mumbai-Since Sept.-2014.

• Manufacturers, Retailers and Exporters of casual wears for Mens, Ladies,& Kids Wear.

• Handling Clients like : Lals International-Dubai, Sana stores- Dubai, BMA International-Dubai, City Centre-Kuwait, Bait Awladona-Kuwait

, Cotton Collections-Sri lanka, Odels-Srilanka, 612 League, Lifestyle, Aditya Birla, Flipkart, Hopscotch

Job Profile:

•Source, build and maintenance of excellence relationship with suppliers & buyers and to protect the confidentiality of them.

•Provide overall direction to Assistants

•Product Development and Samplings

•Booking orders & Confirming Deliveries

•Effective Costing

•Production Follow Ups

•Payments Follows

•Accessories & trims management

•Preparing internal order sheets

•Preparing purchase orders

•Advising and assisting production,

• KEY SKILLS AND COMPETENCIES

Management

• Ability to negotiate and influence both internally and externally.

• Ability to work on own initiative, setting own priorities and working to defined deadlines.

• Using analytical skills to solve complex business problems.

Personal

• Superb interpersonal and customer care skills.

• Desire to achieve set targets.

• Plenty of drive, initiative and motivation.

Labels I worked with: • WORK EXPERIENCE

Production Merchandiser : Mahalaxmi Collections-Mumbai DEC-2011-MAY- 2014.Manufacturers and suppliers of

readymade garments (Ethnic wears)

Clients : Trents (Westsides) & Landmark Groups (Lifestyle). Roles and Responsibilities:

•Development and production follow up from A to Z.

•Internal & external communication

•Production Planning and PPM Meetings.

•Accessories & trims.

•Preparing internal order sheets,

•Advising and assisting production,

•Advising quality department about quality level,

•Mediating production and quality departments,

•Giving packing & shipping instructions

•Taking responsibility for inspections

•Contact with buyer, merchandising team and

all supplies comments translation.

•Make comments clear between buyer and factory supplier.

•Production status follow ups and prepares report.

•Follow up with fabric suppliers, trims/accessory suppliers, embroidery units and workshops.

•To ensure timely delivery of merchandise.

Asst. Merchandiser:Esjay International Mumbai

Aug 2009 – Sept. 2011- Manufacturers And Exporters Of Readymade Garments To European & Us Market

Clients: Roxy, Debenhums

NEWLY ACQUIRED HOBBIES :

Music, Reading & Fashion

Zeba Tarafder

Mobile: 91+992*******, 91+982*******

E-Mail: adfavn@r.postjobfree.com

Date of Birth: 15/09/1976

Marital Status : Married

Address: A/110,Parnkuti CHS,

Sion Koliwada, Mumbai-400037(INDIA)

Nationality: Indian

Passport No. T1886932

Date of Issue: 03/01/2019

Date of Expiry: 02/ 01/2029

Roles and Responsibilities:

•Product Development- creating range of products based on the forecast and buyers specification and requirements.

•Sampling co-ordination. •Costing and pricing.

•Procuring of fabric, trims, and accessories.

•Follow up with fabric suppliers, trims/accessory suppliers, embroidery units and workshops.

•Communication with buyers and vendors.

•Maintaining Stock Details

•Ensuring that the fabric, trims, accessories are supplied to the factories well in time to meet timely deliveries.

•Preparing Status Reports of Sampling and Production. Sampling Coordinator : Anupam Group Of Companies. Mumbai

(May2006 - Aug 2009) Manufacturers And Exporters Of Readymade Garments To European & Us Market

Clients: Primark, Debenhums, Heatons,

Roles and Responsibilities:

•New development coordination with buyer and sampling unit.

•Arranging fabric & Trims for the sampling as per specification

•Coordination with the pattern master and sampling unit.

•Communicate with buyer about status and queries.

•Coordination with Senior Merchandiser

for Internal Approvals.



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