Customer Service Representative

ANFERNEE LAGUERRE

Customer Service Representative

*** ******** ******, ****** *****, FL 33974 · 239-***-****

****************@*****.***

Dedicated and trustworthy customer serviced representative with experience in both face-to-face and over-the-phone customer interaction. I am a fast learner and someone that is eager to learn new processes. Also, willing to make continuous improvements to meet customer goals. I am a reliable worker that can always be counted on to arrive on time and resolve customer concerns efficiently.

EXPERIENCE

02/12/20- 08/01/20

WAREHOUSE ORDER FILLER, walmart Distribution Center

Safely organize and place products on pallets that are picked from their designated locations

Safely operate manual or powered pallet jack (Center Ride)

Ensure orders are picked correctly before dropping off pallets of meat/produce to the shipping dock en route to stores

Pick individual orders effectively and quickly with limited mistakes.

Cooperate with team to ensure safety and efficiency

Listen and follow instruction of headset to pick the accurate amount of products

Ability to efficiently work independently of direct supervision

Commitment to working safely while working in a fast paced environment with deadlines

10/28/19- 02/07/20

VERIFICATION SPECIALIST, GLOBAL HR RESEARCH

Interview applicants and references over the phone to gather leads, confirm employment, determine the accuracy of information, and clarify information discrepancies

Compile information in a clear and concise manner to be submitted for client review

Monitor and verify credentials, employments, and education verification’s for thousands of employer personnel

Create and Update background investigation reports for each applicant or volunteer being considered for employment

Prioritize cases, collaborate with colleagues, and update clients on investigation

Locate and analyze relevant investigative records and documents

Confirm employment and education through fax, email, mail, or phone

Ability to use Microsoft Word, Excel, and Outlook at an Intermediate level

8/19/19- 10/10/19

CUSTOMER SERVICE REPRESENTATIVE, ALTA RESOURCES

Maintain knowledge of vehicle warranty and parts for Chrysler, Dodge, Ram, Jeep

Have knowledge of salesforce call center application

Assist customers in scheduling service appointments and understanding their warranty

Have knowledge of escalation departments-Buyback, Lemon Law, and Special Investigations- and know which one is needed for the customer

Ability to handle 50+ per day and multitask with several applications open at once

Data entry of customer contact/vehicle information

Problem solving skills and troubleshooting over the phone for customer vehicles

Memorize procedures to help customers as efficiently as possible

Display professionalism and empathy in every call taken

Ability to use Microsoft Word, Excel, and Outlook at an Intermediate level

3/11/19 – 8/6/19

CABLE TECHNICIAN, CoMCAST

Maintain a fully stocked and organized company truck with appropriate tools and safety equipment

Work with various hand tools and company equipment

Install, service, and disconnect residential video, internet, and voice services

Install aerial and underground coaxial cable drops

Diagnose and repair signal leakage, internet speed drop outs, and poor television picture quality

Troubleshoot modems, cable boxes, and televisions

Operate, maintain, and organize company vehicle

Detect and correct problems regarding coaxial cable drops

Assist customers with any on spot questions or concerns

Measure, record, and determine cable signals

Provide excellent customer service to every single customer

Knowledge of Comcast procedures to resolve customer issues

8/13/18 - 3/8/19

CUSTOMER SERVICE REPRESENTATIVE, ALTA RESOURCES

Maintained knowledge of vehicle warranty and parts for Chrysler, Dodge, Ram, Jeep

Have knowledge of salesforce call center application

Assisted customers in scheduling service appointments and understanding their warranty

Have knowledge of escalation departments-Buyback, Lemon Law, and Special Investigations- and know which one is needed for the customer

Ability to handle 50+ per day and multitask with several applications open at once

Data entry of customer contact/vehicle information

Problem solving skills and troubleshooting over the phone for customer vehicles

Memorized procedures to help customers as efficiently as possible

Displayed professionalism and empathy in every call taken

Consistently high survey scores from customers for exceptional service

Acknowledged by company with certificate of appreciation for 2018.

11/13/17 - 8/09/18

CUSTOMER SERVICE REPRESENTATIVE, ALORICA

Retained knowledge of Costco products and websites to better help customers

Assisted customers in navigating company website and ordering products

Arranged for repair and replacement of Costco products covered under warranty

Responded to 50+ customer inquiries and requests

Utilized several call center support applications to efficiently help customers and fellow agents

Troubleshoot televisions, tablets, phones, sound bars, major appliances, and etc. over the phone

Addressed and resolved customer complaints empathetically and professionally

Effectively handled all customer escalations and deescalated when possible

Maintained knowledge of company procedures and help customers get to the right department

Trained new agents in Alorica call center applications, conflict resolution, and best data entry practices

Consistently maintained a 90% or higher customer service satisfaction through quality control

11/30/14 - 11/9/17

GROCERY AND FRONT SERVICE CLERK, PUBLIX

Cleaned and organized the store

Handled all customer relations in a gracious manner

Answered customer questions, advised on merchandise selection, and transported products to customer vehicles

Loaded and unloaded merchandise using a pallet jack

Stocked and rotated grocery items as needed

Maintained back stock area to replenish needed supplies

Assisted customers with locating grocery items whenever needed

Made sure all shelves and displays were appropriately stocked and front faced properly

Commended for excellent customer service skills by customers and recognized by supervisor

EDUCATION

AUGUST 2014

HIGH SCHOOL DIPLOMA, Gateway Charter High school

Graduate with 3.5 GPA

Honors student

Three years of Track and Field

01/10/15 - 04/28/17

MAJOR IN AA EMERGENCY SCIENCES, Florida Southwestern state college

Phi Theta Kappa member

Honors student

SKILLS

Conflict Resolution

Teamwork

Reliability

Problem Solving

Communication

Time management

ACTIVITIES

LCEC Volunteer

Temporary professor assistant

CPR certified

Contact this candidate