Frank Faroughian

Houston, TX ***** • adf6up@r.postjobfree.com • 713-***-****

USA Citizen • https://www.linkedin.com/in/drfrankfaroughian/

Technology & Operations Executive

20+ years of success leading business and technical innovation for high growth organizations

Global technology and Operational executive characterized by vision, leadership and integrity. Results oriented visionary with outstanding knowledge in team building/leadership, client service, project life cycle methodologies and leading-edge strategies for large-scale enterprise initiatives. Professionally recognized for ability to navigate complex situations while prudently mitigating risks and organizational resistance, identifying value creation opportunities and building strategic partners.

KEY CAPABILITIES

• Strong leadership capability to manage and drive large teams;

• Ability to manage within limited resources, program/project scope;

• Conflict resolution capability with optimal balance;

• Extensive experience in Organizational Change Management and Human Capital Management;

• Effective and persuasive liaison with senior executives at C-level;

• Excellent communication, interpersonal and organizational skills;

• Managing enterprise content management and records management program;

• Proven ability to handle large programs and multiple projects teams simultaneously;

• Proven ability to facilitate and improve business processes, and act as a change agent;

• Excellent mix of business development and technical knowledge;

• Can structure difficult problems and solve in a team environment;

• Experienced in Turnaround projects and Turnaround teams;

• Experienced in working with diverse teams and off-shore resources.

HIGHLIGHT OF EXPERIENCE

• Large complex Organization Change and Program Management in Manufacturing, Energy, Exploration & Production, Utilities, Insurance, Banking, Retail, Production, Healthcare and Telecommunication industries;

• Organizational Change Manager, Communication and Training. RACI matrix, KSA and Prosci / ADKAR Methodology;

• Training analysis, training goals and critical success factors, timelines, methods, material components and approach for delivering training, competency assessment analysis and training evaluation process;

• PMO, Project Portfolio, Project Risk Management, Earned Value Management (EVM), Percentage of Completion (PoC), Capital Expenditure (CAPEX), Operating Expense (OPEX) and amortization or depreciation method of Project Accounting and PMO Center of Excellence;

• Enterprise Risk Management (Cyber security, intellectual property, Data protection, Counterparty Risk, Market Risk, VAR, CAR and AAR). Risk audit / Validation / Risk assessment engagements and remediation. Monitor and validate ERM processes under SOX (i.e. intellectual property (IP), Data Protection (DP), SOX IT);

• COBIT, ITIL AND PMBOK METHODS AND PROCESSES;

• Enterprise content management (ECM), records management, electronic health/medical records (EHR/EMR);

• Software development methodologies - SDLC, Waterfall, Agile and SAFe);

• Scrum Master, running all ceremonies of Scrum (Sprint Planning, Stand-up, Sprint Retrospection, Refinement/Grooming, Sizing using story pointing, velocity and burn-down chart);

• Framework and Architecture methodologies - TOGAF, FEA and Gartner Methodology;

• VMO/MSP applications (Beeline, Fieldglass, Ariba and IQNavigator);

• Portfolio Management Applications: JIRA, Client ALM, MS Visual Studio Team System, MS Project Portfolio Manager, SharePoint, Planview PPM

• Project Management Applications: MS Project, Smartsheet, Wrike, Workzone, Jira, Oracle's Primavera P6, SAP PPM, SharePoint, Planview PPM;

• Eighteen direct years as Program Manager and Project Manager;

• Managed 15 large programs from $1 million to $78 million with team size of 7 to 115 people local, national and international;

• ERP Platforms - Oracle e-Business, SAP S/4Hana ERP, NetSuite, Workday, MS Dynamic GP, infor ERP, JD Edwards ERP, PeopleSoft ERP, Workstream HCM;

• SAP S/4Hana ECC, SAP EWM, SAP MES, SAP SCM, SAP MES IIOT Solutions

• Cloud computing, implemented highly collaborative program with stakeholders, service owners and project teams for implementation of DevOps, SAAS, best practices Private and Public Cloud applications, hybrid cloud database administration, containerization, microservices and rapid development through DevSecOps and sandbox / production testing;

• Cyber security experience with pre-boot, MFA, phishing, Single sign-on, Cybersecurity Enterprise Risk Management (CERM), Threat & Vulnerability Management, Vendor Risk Management and Governance, Penetration Testing, Application Security, Data Security, Cyber Strategy and Planning, Risk Management Frameworks, Cyber Policy and Compliance, Assessment and Authorization, Cyber Security Operations, Security Operations Center (SOC) Management, Incident Response, Continuous Monitoring, Penetration Testing, Cyber Intelligence and Analysis, Insider Threat Monitoring, System and Network Security Monitoring, Access and Identity Management, Security Analytics, Data Recovery Processes, Governance, Risk and Compliance (GRC);

• ETRM, CTRM, FTRM – Allegro Horizon, Openlink/Endur and RightAngle;

• PLM - Siemens PLM, Bamboo Rose retail management PLM software with ERP platforms;

• CRM – Salesforce, Oracle CRM on Demand, MS Dynamic 365, NetSuite CRM, SAP CRM, Infor CRM;

• Insurance products (Property and Casualty / Life, Health & Annuities), Financial Products and Commercial Real Estate;

• Process Governance Structure with key Roles and Responsibilities;

• Senior Director/Program/Project Manager with proven experience in full cycle project management utilizing full lifecycle components, Six Sigma and Agile methodologies.

PROFESSIONAL EXPERIENCE

PROGRAM DIRECTOR FOR PROJECTS AND ORGANIZATIONAL CHANGE MANAGEMENT SERVICES

AmeriTES (American Technology Enterprise Services) Houston, TX Jan. 2007 – Present

Selected achievements:

Lead Organizational Change Management architect on a new implementation of SAP EWM project for eight Warehouses in USA. For Phase-1 of CM implementation, prepared Change Characteristic Profile, Organizational Ready Assessment, Conducted Stakeholder Analysis, Prepared Sponsor Assessment structure and Role, identified impact assessment and finally implemented OCM Strategy Plan. In Phase-2 of OCM implementation, developed and implemented Sponsor Roadmap, developed and implemented Communication Strategy and Plan, Developed and implemented Coaching Plan, developed and implemented Resistance Management plan and developed and implemented Training plan and content. For Phase-3 of OCM implementation data collected from change agents, stakeholders communication feedback (from Communication flyers, Town hall meetings and group gathering) and during training was used for Reinforcement mechanism and measuring change in behavior. Developed clear training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Prosci ADKAR Methodology);

Lead Organizational Change Management on a government project for rollout of Public/Private Cloud with extensive Cyber security. Experience with containerization, microservices and rapid development through DevSecOps, pre-boot, MFA, phishing, Single sign-on, Cybersecurity Enterprise Risk Management (CERM), Threat & Vulnerability Management, Vendor Risk Management and Governance, Penetration Testing, User Security and Application Security. Change Management for cloud implementation and cyber security project, guiding users and stakeholders throughout the process to ensure a secure, seamless transition to secure cloud services. Implementing RSA Archer GRC application for Governance, Risk and Compliance and operations compliance/risk mapping. Training analysis, defining training goals and critical success factors, timelines, methods, material, components and approach for delivering training. Developed training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation. Using Prosci/ADKAR OCM methodology;

Lead Organizational Change Management architect on a government project for rollout of VMware SDDC Private/Public cloud DevOps solution. Implemented OCM roadmap and OCM implementation plan. Established a clear RACI matrix and KSA (Knowledge, Skill and Ability) model for mapping new roles and responsibilities for stakeholder analysis in a large organization. Led Training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Prosci ADKAR Methodology);

Program Manager and lead Organizational Change Manager for an Oil & Gas product manufacturer. Responsible for leadership and development changes using Prosci ADKAR tools. Provided leadership for business readiness to adopt the Oracle R12 system, and created training guidebooks for new and modified processes. Defined Change Methodology, Vision and success measures. Conducted Stakeholder analysis, Readiness Assessments and produce Organizational Change Heat map. Worked at a Portfolio level to develop a plan to effectively communicate and implement from current to desired state. Provided ongoing support for each phase implemented to track adoption, saturation and sustainability of change. Coached leaders, sponsors, project teams in change activities. Conducted project of client resources and client deliverables. Program managed integration Oracle BRM for Billing, Salesforce CRM integration with Workday HCM, Workstream, MS SharePoint and MS Outlook through MS Azure for Sales and Marketing department. Policy Administration and meetings, status reporting and ensured adherence to process standards and review of project deliverables and as part of Organizational Change Management efforts. Led Training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Developed training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Agile/Scrum and Prosci ADKAR Methodology). Implement Global Process Governance structure as part of Business Change Process;

Program Manager and Lead OCM for an international Telecom manufacturing client. Analyzed and developed the requirement for Change Management program (Migration and enhancement from SAP and Oracle 11g to Oracle 12g), Created Change Impact Register (Stakeholder Analysis, Risk Analysis, Communication Analysis, Change Advocates selection). Developed requirements and selection process for Change Advocate Network. Developed Communication Strategy and Planning for OCM efforts. Interviewed various Business Units to develop roll-based Training Need Analysis to develop hands-on training applications using Oracle UPK. Developed Business Readiness Checklist, Adoption Plan and Project Plan for Change Management program, as part of Organizational Change Management efforts. Led Training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Developed training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Prosci ADKAR Methodology);

Senior Program Manager and Lead OCM for utility firm, established a progressive and flexible program and project management and Organizational Change Management within client organization to develop consistent and efficient product management portfolios, stakeholder communication and training that helped deliver successful business operations with Oracle NetSuite, Boomi, Workday, ServiceNow and SalesForce.com for enterprise solutions in complex environments. Highly collaborative with stakeholders, service owners, and project teams to manage various types of projects (Oracle ERP, NetSuite, MDMS analytics, Oracle Utility Analytics, Oracle Customer Care & billing Analytics) associated with evolving online user experience specifications such as modeling, solution design, MDMS billing analysis, Utility Analytics, Customer Care & billing Analytics, systems integration, user acceptance testing, and organizational and customer impact. Engaged with performance development strategy owners to define requirements that influence successful project outcomes while monitoring adoption, key metrics and product roadmap. OCM stakeholder analysis, Communications, trainings and risk mitigation plans and implementation for stakeholders in new applications (used Agile/Scrum and Prosci ADKAR Methodology);

Organizational Change Manager for a manufacturing client, upgrading from an older version SAP and some old Oracle modules to the latest version of SAP Hana (with Supply Chain Management “SCM” module, Financial modules “FICO” and Human Capital Management “HCM” module) interviewed various LOBs to develop Role and Responsibility (RACI model, Training Need Analysis to develop hands-on training applications using SAP user adoption app using SAP Fiori). Developed Business Readiness Checklist, Adoption Plan and Project Plan for Change Management program, as part of Organizational Change Management. Led Training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Developed training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Agile/Scrum and Prosci ADKAR Methodology);

Organizational Change Manager for Oil and Gas producer, upgrading to latest version of SAP PRA, interviewed various LOBs to develop Role and Responsibility (RACI model-based Training Need Analysis to develop hands-on training applications using SAP user adoption app using SAP Fiori). Developed Business Readiness Checklist, Adoption Plan and Project Plan for Change Management program, as part of Organizational Change Management. Led Training analysis for various stakeholders, defining training goals and critical success factors, timelines, methods, material components and approach for delivering training. Developed training competency assessment analysis and training evaluation process. Compiling internal and external dependencies with a modular implementation (used Agile/Scrum and Prosci ADKAR Methodology);

Program Manager and lead OCM (Apparel Manufacturer and Distributor) for implementation of Oracle E-business, Salesforce and TradeStone Software (now is branded as Bamboo Rose retail business PLM application). Integration of Oracle Finance with Bamboo Rose PLM app (used Agile/Scrum and Prosci ADKAR Methodology);

Program Managed installation of Energy Trading platform for Oil and Gas producer – Prepared comprehensive business requirements for key business leadership groups and assisted the client in the installation and training of OpenLink Endur and RightAngle CTRM Energy and Financial Trading platform (Front, Middle and Back Office with Risk Management) – Implemented change management for project rollout (used Agile/Scrum and Prosci ADKAR Methodology);

Implemented a governance model for International Banking organization that seeks to assign process ownership throughout the organization to single-point owners (AKA Global Process Ownership, GPO). Developing Process Governance Structure with key roles: Global Process Board, Executive Process Champion/Process Value Stream Owner, Global Process Owner, Change Manager, Process Architect, Application Architect (TOGAF-concept), Reginal/Sub-process Owner, Area Process Manager, Process Analyst, Process Modeler, Business Analyst, Process Facilitator, Data Architect, Solution Architect and Technical Analyst/System Analyst.

DIRECTOR OF PROJECTS AND BUSINESS DEVELOPMENT

UNITED CONNECT LIMITED LONDON, UK JUL. 1999 - DEC.2006

RELATIONSHIP MANAGER / TRADING DESKS RISK MANAGER

LANDESBANK BERLIN A.G., (BGB) BERLIN, GERMANY APR. 1997 - JUN. 1999

EDUCATION / KEY AREAS OF EXPERIENCE

MBA - Henley Management College, University of Reading, UK. (Major in Business Administration, Project and Program Management, Organizational Change Management and Business Process Re-engineering);

BS (Eng.) - Kingston University, London, UK. (Major in Electronic Systems Engineering).

KEY AREAS OF EXPERIENCE:

IT Strategy IT Security IT Compliance Vision Casting;

Business Strategy Organizational Change Management PROSCI/ADKAR Training Analysis and Development Training Assessment Training Quality Assurance BPR BPM Human Capital Change Adoption Change Strategy Analytic Driven Change OCM Readiness Assessment OCM Strategy Stakeholder Management OCM Communication OCM Training Resistance Management Plan Reinforcement Management Plan Change Process Organizational Effectiveness C-suite Presentation;

Cyber-security Application-security Threat & Vulnerability Management Security Information and Event Management (SIEM) Cyber Risk Management and Governance Security Operations Center (SOC) Management Incident Response Penetration Testing Cyber Intelligence and Analysis Insider Threat Monitoring System and Network Security Monitoring Access and Identity Management Security Analytics Data Recovery Processes RSA Archer GRC;

Innovated learning solutions Neuroscience/Behavior Change Cognitive Learning Culture Change Program Leadership Development Operating Model Design Journey Management;

Remote Team Management Mentoring Career Pathing;

Corporate Strategy Operating Plans Merger & Acquisition;

Budget ROI Resource Plans P&L Corporate Finance Project Finance;

ERP Oracle e-Business EBS SAP S/4Hana NetSuite Workday MS Dynamic GP infor JD Edwards PeopleSoft ERP Workstream HCM Salesforce CRM ServiceNow;

SAP S/4Hana ECC SAP EWM SAP MES SAP SCM SAP MES IIOT;

CRM PLM ETRM SCM HCM;

Organizational Leadership Program Management;

MS Project Smartsheet PM Wrike PM Workzone PM Jira PM Oracle's Primavera P6 PPM SAP PPM SharePoint Client ALM Microsoft Visual Studio Team System Microsoft Project Portfolio Management; Business Development Customer Support Customer Retention;

Product Development Product Enhancements (Mobile, Video, Social Media);

System Integration Modernization Data Integration Development DevOps Sand boxing;

AWS VMware Microsoft cloud CISCO Cloud Computing Virtualization;

SAAS Cloud Computing (Public, Private, Hybrid Multi-cloud) Cloud Computing Infrastructure

Big Data ETL Data cleansing Machine Learning AI IoT;

Data Analytics Data Science Visualization Spatial Analysis;

SAFe Agile Kanban Scrum Lean waterfall;

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