PRADEEP KUMAR

#H.NO-**, Gali no-*,

Kapasheda South delhi-110097.

Phone/ E-mail:-956*******,adf0rs@r.postjobfree.com

A dynamic team spirited and performance driven engineering professional with an extraordinary blend of leadership, service and manufacturing industry knowledge. Ability to communicate and motivate team members to enhance strategic goals and bottom the objectives.

Summary

Having 9+ years of experience in Refrigerator, Washing machine, LCD, LED TV monitor TV And computer paripherals,online technical customer support and training.

Highly motivated team player with ability to work in all environments to meet target lines.

Excellent Communication, Organizational and analytical skills, self motivated, independent problem solving attitude and always willing to learn.

Demonstrated ability to work as a team player

Highlights of Employment

Videocon Industries Ltd.

About Company: Videocon Industries Limited is a large diversified Indian company headquartered in Mumbai. The group has 17 manufacturing sites in India and plants in China, Poland, Italy and Mexico. The Videocon group's core areas of business are consumer electronics and home appliances. They have recently diversified into areas such as DTH, oil exploration and telecommunication.

Senior executive (Product Service Head- Ref, Washing machine) Apr’2015 to present

Handle Product Replacement related to washing machine cases

Mentoring Washing machine for Pendency, Closer, Cancellation,MTD & DSR

Process Daily Claim & Review claim related justification of Pan India washing machine calls.

System support for call closer system validation to control fake call closer

Visit highly escalated cases & Provide technical assist for such cases

Pan India support for product related quarry & issue.

CUFT testing and monitoring for new launch product and provide feedback to QA factory.

Handle reports related to Claim comparison, FCR, Epidemic Failure, I/W Part consumption, Part defect rate, Presale cost analysis, PQR analysis, Top defect rate.

Uploading Service Manual, Bom, Model master in system

Coordinating with Training team to focus on Improvement in Repeat Repair/Reopen Calls & New models training

Coordinating with Quality & Sourcing team for Quality & Service part improvement respectively

Arrange Alternate part master as per field requirement

Raise Cross functional issue to bring Quality, Sourcing, Spares, Imports and Service team on common platform to ensue quick closure of issues

Monitoring of defect rate as per service as well as quality and visit to field to find out defect root cause of falur

LG Electronics India Pvt. Ltd.

About Company: LG Electronics India Pvt. Ltd. is pioneer in Home appliances, Digital media, LCD, Semiconductor & Telecommunication Business. The company is into Manufacturing, Sales and Service of the stated business.

Senior Executive (CS Deptt-product Trainer/Technical Support- Refrigrator,washing machine led, lcd) May’2010 to Apr’ 2015

Support Service Operation, Online technical support for Engineer and LG CIC agents

Online or Visit customer for provide solution of escalated Washing machine & led,lcd cases

Provide training and schedule program for training and maintain training roster

Support Branch for training to CIC Agent/Engineer to work as per company constraint

Monitoring of technical explanation rate of CIC Agents and Field failure rate of Engineers

Part analysis to reduce NDF ratio.

New model field and CIC training arrangement and live demo in academy

Analysis Product defect trend & identify top models, parts, symptoms, factors etc.

Evaluate training content & conduct training program for regional,

Service Engineer HCL INFOSYSTEMS LTD., NOIDA’ Mar 2009 to may 2010

Installation, Chip level repairing of peripherals like PCs and server Power supplies, logic board of and Server Power Supply, CRT Monitor, LCD Monitor, and Barcode Scanners, Reader.

Responsible for repair, troubleshooting through multi meter, programming of ICs through Programmer

Responsible for Windows Installation (Windows XP, Windows 7), Software & Hardware Troubleshooting.

Education

Technical Qualification:

Three Year Diploma in Electronics Engineering with 70.19% from Board of Technical Education Delhi - 2005-2008

Academic Qualification:

12th from U. P. Board – 2005

10th from U. P. Board – 2003

Personal Details

Personal Details:

Nick Name : Pradeep Kumar

Father’s Name : Shri Suresh Chandra Sharma

Date of Birth : 10 Nov 1988

Sex : Male

Languages Known : English & Hindi

Passport Status : Valid

I hereby declared that whatever furnished above is true & correct to the best of my knowledge and belief

[Pradeep kumar]

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