MELISSA GARA Y
GALLOWAY, OH 43119-9019 *******@*******.***
OBJECTIVE
20+ years experience in medical billing seeking a position to provide administrative support using my abilities in quality, accuracy and detail.
SKILLS PROFILE
• Superb communication skills, verbal and written
• Exceptional research abilities to resolve missing data
• Practiced ability to resolve claim denials increasing revenue from $3,000 to $132,000 monthly on average
• Strong attention to detail with the majority of 96 % accuracy in personal audits
•Worked on varied practice management software
EDUCATION
University of Phoenix, Columbus, Ohio
Bachelor's Degree-Healthcare Administration/Health Information Systems Graduated November 2012 GPA 3.73
Wayne High School, Huber Heights, Ohio
Graduate June 1995
EXPERIEN CE
Primary One Health 3/2015 to present
Lead Billing Specialist
• Enter all vision charges, post payments and complete AR for two vision centers
• Key medical charges involving primary care, OB, Behavioral Health, Physical Therapy and Nutritional Therapy for various office locations
• Assist patients with account inquiries and payments
• Train fellow employees, front desk staff and interns on database applications as well as organizational policies
• Regularly pull reports for status of charge entry, patient payment posting and outstanding AR
• Communicate with management on department issues
• Assist providers, billing staff and patients with chart issues
• Inquire on claim status and complete claim reconsiderations and appeals for denied claims via internet/telephone
• Perform functions as back up to manager
Mid Ohio Eye Columbus, Ohio 10/2014 to 3/2015
Billing Specialist
• Key charges and payments for office visits, contact lens and glasses orders
• Researched/maintained/correct patient account balances
• Enter organization account data in QuickBooks
• Handle patient inquiries
Riverside Radiology & Interventional Associates Columbus, Ohio 5/2006 to 8/2014 Accounts Receivable Specialist
•Maintained patient accounts regarding demographic and insurance information
• Processed and applied various insurance/patient payments
• Answered and resolved patient and insurance carrier inquiries
• Composed, compiled, and remitted correspondence to patients/insurance carriers for payment receipts OTHER TRAIN I N G AN D EXPOSURES
• Highly organized, able to multi-task and accomplish multiple objectives simultaneously
• Excellent interpersonal and phone skills
• Assist team members with questions/concerns as team lead
• Train new hires on software and tasks
• Back up to supervisor
REFEREN CES
References furnished upon request
• Professional demeanor and attentive to detail
• Knowledgeable in various practice management programs such as Zotec, Imagine and Allscripts
• Experience in Quick Books, Internet, email, 10 key proficient
• Versed in ICD-10, CPT