Customer Service Delivery Driver
Resume:
Jazmyn Walls
Columbus, Ohio
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Delivery Driver
Kroger Fulfillment Center - Columbus, OH August 2023 to August 2023 Deliver driving groceries to provided addresses in route. Assisting with loading groceries to customers, business owners and organizations. Organizing groceries and loading into transit trucks.
Fraud Analyst
JPMorgan Chase - Columbus, OH
December 2021 to February 2022
Inbound deposit review calls regarding checking and savings accounts. New account screenings and assistance with fraud prevention. Inbound claim filing for checking and savings accounts. Debit card maintenance and assistance with debit card fraud disputes. Customer service and call handling. Check deposit review. Expediting the release of personal business and government checks. Account review deescalating calls Associate
Home Depot - Delaware, OH
July 2020 to April 2021
Handling customer service inquiries such as processing returns, truck rentals and merchandise exchange. Cashiering and money exchange. Stocking shelves and inventory related upkeep. Freight handling and call de-escalation.
Assistant Manager
The Bespoken Mogul - Columbus, OH
July 2016 to August 2017
Internal and external marketing. Admin and Custom Clothier services for the company. Consultations and maintaining showroom. Weekly production sales and event planning. Customer Service Representative
PNC Bank/National City Bank - Columbus, OH November 2016 to March 2017 Answering inbound debit card inquiries. Assisting with online bank inquiries and navigation. Call de- escalation and managing of debit card accounts. Managing HELOC accounts and maintenance of the accounts. Car loan inquiries and maintenance. Up sales of bonus packages such as overdraft fee reimbursement.
Receptionist
Henri’s Prom and Bridal - Columbus, OH
April 2016 to May 2016
Answering nationwide phone calls and outbound call duties. Welcoming guest and assisting them with formal attire browsing and purchasing. Scheduling consultations and lobby duties. External marketing events.
Receptionist
New Pros Communication- Delaware, OH
October 2015 to May 2016
Answering incoming and making outgoing calls to business owners nationwide. Organizing Quality Assurance Monitoring and payroll. Greeting and assisting with scheduled interviews and recruiting potential reps. Upkeep with lobby and reception areas. Additional tasks such as Data entry, employee attendance, ad tracking, and recruiting rate tracking. Receptionist
Elements Massage- Columbus, OH
January 2014 to October 2015
Answering incoming and making outgoing calls. Greeting incoming clients. Scheduling and assisting with client appointments. Maintaining and organizing office and reception area. Hosting external marketing events and up selling membership packages. Customer Service Representative
Discover Card Financial Services - New Albany,
OH
June 2012 to April 2013
Managing credit card accounts. Inbound credit card inquiries and online banking navigation. Upselling bonus packages such as cash back features. Call de-escalation and training with other departments. Outbound sales.
Floor model
Hollister Co - Columbus, OH
June 2009 to December 2010
Greeting customers as they walk in, tending to each customer with any concern about our brand, or general questions, keeping all store products including clothing stocked around the store, maintaining store presentation, and handling customers at the register. Education
High school diploma
Gahanna Lincoln High School
2007 to 2011 Skills
• 40 wpm (7 years) • Answering (13 years)
• Cashiering (13 year)
• marketing. (7 years) • Receptionist (4 years)
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