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Accounting IT, Customer Service

Harrison, NJ
July 24, 2020

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Harrison, NJ *****

Cell: 201-***-****


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Rutgers Business School – Newark Graduated: May 2020

Bachelor of Science, Accounting and Management Information System

GPA: 3.2

●Concentration in Supply Chain Management

●150 Credits for CPA to be completed at May 2020


Member, Rutgers Accounting Society Newark - RAS

Member, Rutgers Management Information System Association – MISA

Dean’s List, Spring 2020


Data Warehousing & Mining, COVID-19 Cases Distribution in NYC January 2020 – May2020

Utilized data visualization software QGIS to demonstrate how COVID-19 cases are distributed within NYC

Analyzed case spread to determine the reasons of a particular area have more cases than other and provide suggestion on distributing medical supplies

Intro to Blockchain, Trade Lens January 2020 – May2020

Explained how blockchain technology can transform shipping industry

Provided examples to present how entities utilized blockchain to gain competitive advantages

Advanced Accounting, Governmental Accounting Case July 2019 – August 2019

Compared two cities’ accounting statement between Detroit, MI and New York, NY

Analyzed both cities’ financial standing on funding, debt, risk, pension cost

Wrote a memo to summarize the difference between both cities to demonstrate the importance of maintaining a city’s financial health can affect people’s live

Global Management & Strategy, Best Buy September 2019 - December 2019

Described current state of Best Buy by analyzed its market share and financial statement

Analyzed its withdrawal from foreign markets and financial hardship resulted by losing market share to competitors such as

Provided suggestion to BestBuy management on how to rebuild its market position and approaches to maintain such strategy’s effectiveness

Project Management, A Real-Life Project. July 2019 - August 2019

●Utilize PMI principle and process to analyze NYC subway A line’s issue

●Offered solution to effectively rebuild the system without dramatically disrupting service and over-budgeted

Business Policy & Strategy, Apple Inc. June 2019 - July 2019

Examined Apple’s business strategy application to markets to understand its market competitiveness

Analyzed Apple’s financial performance and combine its business department to project its future profit point

Offered recommendation on how to expand Apple’s presence on foreign market while improving current markets

Management Skills, Chris’s Deli. January 2019 – May 2019

Explained the relation between the business and UN sustainable development goals

Analyzed the business’s performance and future development

System Analysis & Design, Semester Project January 2019 – May 2019

Analyzed the South American Dining restaurant’s business requirement for a system to support its operation

Described the process and expected development

Demonstrated expected benefit of the new system

Intro of Enterprise Resource Planning, Digital Transformation Project January 2019 - May 2019

●Explained how VR/AR can affect the digital transformation and presented current applications on different industries

Auditing, Audit Review Project September 2018 - December 2018

Acted as an auditor by using IDEA software to examine a corporation’s financial report for missing information

Intro of Supply Chain Management, Six Sigma and Lean Project June 2018 – July 2018

●Explained six sigma and lean methodology’s terminology

●Reported Boeing 787 engine problem as an example for six sigma’s DMAIC process

Cost Accounting, Ford Motors January 2018 - May 2018

●Analysis on Ford based on Porter’s five force, SWOT, strategic positioning

International Business, A Fictional PC Company January 2018 - May 2018

●Analysis on a future market’s potentials and developed an outlook and recommendation


Amazon, New York, NY. August 2018 – Present


●Prepare Amazon Prime Now order at Whole Foods Market

●Managed assistance on day to day operation including monitor team members’ attendance, supervise work performance

●Conduct quality control and assurance by inspecting team members’ work result and coach any inappropriate work behavior to adhere standard policy

●Inventory management for operational supply to ensure inventory availability and avoid overstock

●Conduct product stock level inspection to ensure product availability across the network

Process customer service and feedback by answer customer phone call, in-person return


●Proficient in Microsoft Office (Access, Excel, PowerPoint, Word and Project)

●Knowledgeable in SAP software

●Knowledgeable in Python

●Proficient in Microsoft Power BI

●Native speaker in Mandarin and Cantonese

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