Customer Service
Resume:
Jennyfer L. Cruz
Dubai, UAE
**************@*****.***
WORK EXPERIENCE
Graffiti Café – Waitress
The Pavilion, International City, Dubai
August 2019 – Present
Responsibilities
Greeting and assisting customers to their tables. Recommending café’s special offers, suggesting house specialties, and upselling items to increase the sales. Making sure that customers are satisfied on the products that being served.
Hukad-Golden Cowrie – Restaurant Team Leader
Ortigas, Pasig City, Philippines
November 2017 – January 2019
Responsible for training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints. Ensure diners are receiving high-quality service. The day-to-day duties range from training all levels of servers, overseeing the proper order and flow of dishes, informing staff about specials and food that is sold out, and keeping the dining areas clean and organized.
Gringo-Chicken Ribs – Dining Staff
Pasay City, Philippines
April 2017 – October 2017
Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Tokyo Bubble Tea – Team Leader
Manila, Philippines
August 2015 – February 2016
Responsible for training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints. Ensure diners are receiving high-quality service. The day-to-day duties range from training all levels of servers, overseeing the proper order and flow of dishes, informing staff about specials and food that is sold out, and keeping the dining areas clean and organized.
Zavoy Steak House and Grill – Barmaid/Food Attendant Makati City, Philippines
July 2013 – February 2014
Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations. Maintaining inventories, ordering drinks and supplies, solving customer complaints, managing cash drawers, and organizing special occasions.
EDUCATION
Elementary - Mater Carmeli Elem. School
Quezon City
1996 – 2002
Secondary - Sacred Heart Academy
Quezon City
2002 – 2004
Secondary - Sergio Osmeña HS
Quezon City
2004 – 2006
BS Physical Therapy - Our Lady of Fatima University Valenzuela City
2007 – 2008
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