**** ******* ****, ***********, ** 29010 (H) 803-***-**** (C) 843-***-**** firstname.lastname@example.org Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Shipping and receiving professional
Credit card processing
Strategic sales knowledge
Multi-line phone talent
High School Diploma: 1999
Bishopville High School - Bishopville, SC
CRA 11/2005 to 04/2010
Otis Spunkmeyer – Cayce-West Columbia, SC
Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of products and merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Scheduled weekly inventory pickups and deliveries with vendors. Desk Clerk 01/2004 to 11/2005
Best Western Hotel – Florence, SC
Greeted and welcomed all hotel guests with a smile. Reviewed account information and charges with guests during check-out. Verified that personal and payment information on guest accounts was accurate and complete. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Branch Manager 05/2001 to 06/2003
Check Into Cash – Camden, SC
Assessed clients' financial situations to develop strategic financial planning solutions. Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives. Researched industry competitors and compiled detailed analysis data. Maintained strict confidentiality of bank records and client information. Maintained friendly and professional customer interactions. CSR 11/1999 to 03/2001
MCI W Com – Columbia, SC
Processed cash and credit payments rapidly and accurately. Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Accurately logged all daily shipping and receiving orders. Answered an average of 180 calls per day by addressing customer inquiries, solving problems and providing new product information.