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Manager Employee Relations

St. Cloud, FL
August 02, 2020

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**** **** ***** *****, **. Cloud, FL ***** 773-***-****

Ana Perez


Human Resource Manager with almost 10 years of experience managing teams in varying retail and sales environments. Effectively motivate teams focusing on coaching and talent development. Comfortable working in pressurized environments with strong sense of urgency in meeting deadlines.


Acreage Holdings, Inc. St. Cloud, FL 07/2019 – 04/2020

Regional Human Resource Manager

Create processes for a vertically integrated start-up company in the Medicinal Cannabis Industry in the State of Florida

Implement policy and procedures to meet all state requirements and stay compliant in the production and sale of Medical Cannabis products

Build hiring plans for new-build Cultivation facilities, temporary grows, and retail locations

Recruit, hire, onboard all new employees and manage HR concerns for Cultivation and Retail locations

Initiate payroll services for the corporation along with benefit options

Execute a plan to participate and network in conferences in the Cannabis Industry

Support other Regional HR Managers across the country to recruit and comply with state regulations in markets for Medicinal or Adult use

Gap, Inc Orlando, FL 10/2017 – 06/2019

Flagship Human Resource Manager

Handle Employee Relations investigations for Gap Factory district, composed of 10 stores, and follow up with General Managers and District Manager

Support Regional HR with locations in Central Florida, handling escalated employee concerns

Conduct hiring events along with staffing all open leadership positions within Orlando locations

Guide leaders in corrective action and termination processes at store and district level

Properly conduct training for General Managers to effectively manage leaders while following policy and procedures

Succession Planning with District Managers and General Managers

Create a culture around employee engagement and retention

Target Corporation Staten Island, NY 08/2014 – 09/2017

Human Resources Manager

Promoted to HR District Resource overseeing 11 stores within the district, focusing on new-in-role managers

Provided district support to the HR Business Partner regarding HR operations, Employee Investigations, Training, Succession Planning

Managed Employee Relation investigations while handling each case with confidentiality and urgency

Conducted effective Succession Planning for 18 team leaders and over 250 employees; developed 5 employees to higher-level leadership roles

Hired talent based on store needs by increasing head count and retaining top talent

Coached and executed corrective actions and termination processes

Worked with in-store Executives and District HR Managers to manage performance consistently

Developed and hosted recognition events for employees to create an inclusive and diverse team culture

Increased annual opinion-based team survey to 92%

Transitioned team from an overnight truck unload process to an early morning process. Rolled out new procedures in Grocery department, staffed and fully trained

PNC Bank Somerset, NJ 03/2010 - 08/2014

Branch Manager

Achieved sales goals and managed Profit and Loss while navigating through book of business and deepening financial relationships

Prospected new businesses and personal leads by setting up appointments or visiting local businesses and promoting bank products

Lead region recruitment events to close openings for tellers, bankers, and managers for 13 branches in the district

Coached and created developmental plans for each employee. Managed performance to achieve financial goals and practiced conversational skills to identify sales opportunity

Managed risk by following policy and procedures. Performed audits and role play with employees to ensure compliant information is being delivered

Created an environment of great customer service and educated teams on the correlation of customer service and sales

Washington Mutual Bank/JPMorgan Chase Chicago, IL 10/2005 - 09/2009

Personal Banker

Coached tellers on sales techniques to increase referrals while processing bank transactions and delivering an exceptional experience

Served as developmental captain for the district due to consistent ability to meet monthly goals and increase revenue for the branch

Sold and properly placed customers with the right bank products by building rapport and having conversations that would lead to loyal banking relationships

Set daily and weekly goals with each banker and teller and create action plans to successfully meet operational and sales goals for the branch

Executed loan applications by making sure debt to income ratio information is obtained to increase approval rate

Served as a financial advisor for loan clients by looking at their overall financial picture and identifying opportunities that would deepen the banking relationship



DePaul University

Chicago, IL

Earned Degree: 06/2010

Bachelor of Communication – Journalism and Spanish

Dean’s List

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