wW Senior Manager HR

Jiji Satheesan Pillai

Worked as Customer Service Officer, Admin, Secretary, Personal Assistant and Senior Manager HR. Passport no: U1016917

Expiry: 08/10/2029

SUMMARY

Solution focused, dedicated, effective leader who quickly masters new roles and technologies to achieve positive results. Works extremely well alone or with team members and groups from diverse backgrounds. Capable of handling every assigned task with accuracy and efficiency. ACHIEVEMENTS:

Got Promoted on 1st Feb 2015 as HR Associate from a customer service background. Received quarterly HR Knight Award for the performance delivered for Apr’15 – Jun’15. Received monthly HR Superstar Award for the performance delivered for Apr’17. Received quarterly HR Knight Award for the performance delivered for Jan’18 – Mar’18. WORK EXPERIENCE:

1. Convergys India Services Pvt Ltd. Mumbai – India for 9 Years As Customer service Associate - Backend process for 5 years As Administration Officer cum Personal Assistant cum Secretary for 2 years. As Associate - HR Business Partner for 2 years.

2. Sparkle Facility Services Pvt Ltd. Mumbai – India for 1year as Senior HR Manager. 3. Illusion Dental Lab Mumbai – India for 6 mths as Senior HR Manager. OTHER KNOWLEDGE:

- Completed Ms office course which includes MS word, excel, power point etc.

- Typing in English with 40 Speed per minute with 95% accuracy.

- Worked with Event Management team for 6months.

JOB RESPONSIBILITY AS PER THE POSITION

1. Customer service Associate - Backend process

Checking whether customer is eligible for the plan.

Checking the service availability .

Completing the task as per the troubleshoot raised by the customer and once done confirming with customer.

Changing the plans as per the offer requested by the customer.

Providing New connection to the customer.

Personal Skills:

Leadership

Communication

Self Motivation

Decision Making

Adaptability

Personal Information:

Email: addfp2@r.postjobfree.com

Ph: +974-********

Nationality: Indian.

DOB: 08th Nov 1983.

Marital Status: Married.

Religion: Hindu.

Languages Known:

English: Write & Speak

Hindi : Write & Speak

Marathi: Write & Speak

Malayalam: Write & Speak

Hobbies: Listening Music,

Dancing and Singing

wW Senior Manager HR

Jiji Satheesan Pillai

Worked as Customer Service Officer, Admin, Secretary, Personal Assistant and Senior Manager HR. 2. Secretary

Respond to calls, emails and routine letters; direct inquiries to the appropriate person

Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents

Coordinate conferences; complete conference registrations for company employees; make travel arrangements for office personnel.

Prepare Memorandum And Article of Association

Questionable of any compliance of the company

Attend and arrange Annual General Meeting

Arrange any board meeting resolution

Update to the employer about listing rules and regulations

Keep relation with employer, employees, auditor, government and non government bodies.

Act as director of the company, if necessary.

3. Personal Assistant

Maintain all hard copy and digital records for ongoing executive projects

Assist in creating and distributing meeting minutes for the monthly manager’s meetings and other executive meetings

Deliver and pick up business related correspondence in the immediate geographic area

Work with executive administrative team to create spreadsheets and presentation information for trade shows and meetings

Prepare the conference room for sales presentations and staff meetings

reading, monitoring and responding to the manager's emails.

answering calls and liaising with clients competently,

preliminary drafting of correspondence on the manager's behalf,

delegating work in the manager's absence,

planning and organising meetings,

taking action points and writing minutes,

preparing papers for meetings,

planning and organising events,

improving office systems.

preparing presentations,

managing and reviewing filing and office systems,

sourcing and ordering stationery and office equipment, 4. Admin Officer

Greet visitors and direct them to the appropriate offices

Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents

Perform accounting tasks, including invoicing and budget tracking

Schedule meetings and travel arrangements for senior members of the company

Provide administrative support for operations team

Monitor the production staff

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

Screening phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

wW Senior Manager HR

Jiji Satheesan Pillai

Worked as Customer Service Officer, Admin, Secretary, Personal Assistant and Senior Manager HR.

Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed

Creating, updating, and maintaining records and databases

Updating office policies and procedures

Scheduling company calendar and updating as needed

Preparing reports on expenses, office budgets, and other expenditures 5. Associate - HR Business Partner

Maintain all transactional MIS viz Payroll, headcount, attrition etc

Docket filling

Induction

Bank Account opening

PF/Gratuity forms

Identity cards and Intellectual Property/Confidentiality agreements.

Maintain liaison with various departments like Transport/Administration for a delightful Day 1 experience for new joinees.Verification of documents for all new joinees.

Closing all Background verification.

Conducting meeting with Operation Managers & Facility Managers. 6. Senior Manager HR

Handling team of 10 staffs under me.

Generating letters of Appointment/ Merit Increases/Bonus/Step Increase.

Looking after all Statutory Compliance and Payroll.

Conducting Training for Office staff on Quarterly basis as per the new update.

Recruitment process - Interviews, Selection, Joining & Exit formalities.

Conducting meetings with HOD’s.

Talent Engagement

Employee relations

Grievance handling

Employee retention

Training and Development

Vendor Management

Event Management

Employee Engagement.

Contact this candidate