RIDHI DEORA

C O N T A C T

*** **** ****** *****, ***. 1,

Rochester, NY 14623

267-***-****

addc5c@r.postjobfree.com

www.linkedin.com/in/ridhideora/

E D U C A T I O N

Master of Business Administration (MBA)

(GPA: 3.92/4.0) May 2020

Concentration in Management Information

System (MIS) Minor in Project Management

Rochester Institute of Technology, Rochester, NY

Relevant Coursework: Financial Analysis for

Managers, Data Mgmt. for Business Analytics,

Data Analytics & Business Intelligence,

Organizational Behavior & Leadership, Economics

& Decision Modeling, Accounting Analytics,

Operations & Supply Chain Management,

Information System Development, IS Design,

International Project Management, and Project

Management

Master of Commerce in Accounting and

Finance: May 2012

Annamalai University, Chidambaram, TN, India

S K I L L S

Change and Risk Management

Resource Allocation

Contract Negotiation

Data and Requirement Gathering

Project Documentation

Budgeting

Process Automation

Quality Control

Metrics Formulation

Staff Training

Continuous Process Improvement

Market Research and Analysis

P R O F E S S I O N A L D E V E L O P M E N T

License:

Chartered Accountant

Intermediate Level – (Similar to CPA)

Institute of Chartered Accountants of India

Company Secretary (Compliance of Company

Law), 2012

Institute of Company Secretary of India

Training:

45 PDUs: Project Management, 2019

Project Management Institute (PMI)

T E C H N I C A L S K I L L S

P R O F I L E

Highly analytical, versatile, and results-driven professional, interested in pursuing a full-time position to effectively utilize well-rounded experience in accounting, ledger processing, streamlining accounts, finance, data analytics, business, reporting, and project management. Expert at creating account reconciliation, financial statements preparation, translating business requirements between technical and business teams, implementing process improvements, creating models and reports to meet business requirements, and presenting the analysis to stakeholders. Recognized for organizational skills in handling multiple priorities and completing projects within tight deadlines in a fast-paced environment. Adept at building strong relationships and working collaboratively with key clients and other professionals of all levels, using multilingual fluency in English, Hindi, and Bengali.

P R O F E S S I O N A L E X P E R I E N C E

RIT FACILITIES MANAGEMENT SERVICES (FMS), ROCHESTER, NY Project Manager ● Jan 2020– May 2020

Render hands-on assistance to manager in defining and prioritizing new projects while examining current projects to determine root cause

Take charge of identifying and delegating projects to relevant stakeholders and contractors

Provide work updates and support to various contractors with resources as required through contract negotiation, as well as reports and analysis to department heads for work assessment and budget development

Conduct thorough inspection of work completed by contractors based on quality control parameters, while reporting it to manager Accomplishments:

Significantly reduced cost by 4% through proper allocation of resources

Increased customer satisfaction by 8% through efficient prioritization of special and high priority projects

HONDA AIRCRAFT, GREENSBORO, NC

Business Analyst, Customer Service Department ● Jul 2019–Aug 2019

Transformed & manipulated raw data to analyze and report trends of requests handled by Service Part Sales Department and Service Center

Prepared documentation for business process improvement by analysis of the AS-IS and TO-BE business process model between the Service Part Sales Department and Service Center through multiple interviews, requirement gathering, analysis, and BPMN model utilization

Constructed reports, models and fish bone diagram to determine the cause and effect of the inefficiencies and present findings to the senior leadership

Drove improvement and automation by creating a new and more efficient process model, while coordinating between SAP technical team and business unit and providing recommendations and next steps for a successful implementation

Lead presentations and information/training sessions to cross-functional teams after gaining approvals from 18 managers and senior managers Accomplishments:

On-boarded 18 managers and senior managers with the formulated analysis reports and action plan

Achieved 40% higher customer satisfaction due to improved and efficient processes in the test run; resulting in generation of change request for implementing the recommendations in production/day-to-day environment

RIDHI DEORA

Microsoft Office Applications (Word, Excel,

PowerPoint, Project, and Visio)

BPMN Use Case SQL ERD Minitab

Tableau SAP Quantum NetSuite

WDesk (Workiva) Advanced Excel

A C T I V I T I E S

Member, Delta Sigma Pi, Beta Gamma Sigma

Member, Global Business Group

Vice President of Finance, Women in Business

Taekwondo Athlete, International Taekwondo

Federation

Throw Ball Player, Ashok Hall Girls Higher

Secondary School

A C A D E M I C P R O J E C T S

Business Process Development for Harris

Corporation (BPMN) (2018)

Role: Business Analyst

Institution Name: Rochester Institute of

Technology

− Teamed up with four Harris employees to

build a new business process for multiple

departments to maximize efficiency

through reduction of lag time and cost

for existing processes by collecting

information and data for interviews and

research to understand the existing

business process

Data Mining and Sentiment Analysis (Data

Analytics and Business Intelligence) (2018)

Role: Analyst

Institution Name: Rochester Institute of

Technology

− Conducted comparison of Amazon and

Walmart’s customer sentiment supported

by Twitter API data to understand the

trend in sentiment using R and present

data using Tableau

Data Discovery and Data Analytics (Data

Analytics and Business Intelligence) (2017)

Role: Analyst

Institution Name: Rochester Institute of

Technology

− Reviewed and organized complex data to

ensure its usefulness and appropriateness

for business application using Minitab,

Wolfram Alpha, and Tableau

WAYFAIR INC., BOSTON, MA

Business Analyst, Accounting ● Jan 2019–Jun 2019

Built model to validate and report the numbers for the 10-K and 10-Q through various reports created after analyzing financial documents

Constructed compliance checking system for executives and employees with Securities and Exchange Commission (SEC) after verifying data from various reports; output configured to create Tableau reports

Integrated marketing expenses data from various sources across Canada and the US by proficiently using NetSuite and Advanced Excel; created model for verification.

Applied relevant foreign exchange rates for international transactions to prepare reports and financial documents reflecting the numbers in US dollar for AP and AR teams

Handled reports on Merrill Lynch and facilitated internal audit to support the Equity Administrator Team

Partnered closely with three different teams to manage time efficiently and obtain experience from all three departments

Accomplishments:

Recognized number cruncher in the internal companywide employee portal for exceptional performance

Obtained cash reward for delivering outstanding performance in the department

Successfully automated the manual process of invoice reading and relevant data storage, extracted from invoices, which saved over 18 hours of employee’s weekly work and enhanced accuracy of extracted data RIT FACILITIES MANAGEMENT SERVICES (FMS), ROCHESTER, NY Data Analyst ● May 2018–Dec 2018

Examined, cleansed and analyzed over 10 years of raw FMS data for the entire university to create models and metrics for employee performance evaluation based on business requirement.

Created model to enhance workflow distribution and maximize optimal resource allocation; Resulting in reduction of cost and increase in employee hour utilization by 13%.

Prepared visual representation of the performance of each section per college using data mining, Excel, and Tableau

Formulated KPIs for the Maintenance Department

A D D I T I O N A L E X P E R I E N C E

MORNING SMILES KOLKATA, WB, INDIA

Project Manager ● Jun 2012–Dec 2016

Effectively managed the company’s rebranding project

Positioned the institution toward growth and advancement through the attainment of the following:

Successful completion of the project at 94% of initial allocated budget and two-week before expected handover date; and

Introduction of the customer feedback process, which grew customer satisfaction by more than 70% over the first six months, thus subsequently improving internal processes that gained 40% in employee satisfaction MOTHER’S PRIDE KOLKATA, WB, INDIA

Senior Administrator ● May 2010–May 2012

Worked collaboratively with various departments within the organization to ensure smooth workflow

Completed requirements, ordered materials, and maintained stocks to support the Operations Team

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