Customer Service Professional with Data Entry Skills
Resume:
Kimberly Poole
Columbus, OH *****
*************@*****.***
EXPERIENCE
Gerber Life insurance, Columbus, OH — Customer Service Representative
OCTOBER 2022-December 2023
Consistently kept an average of 30 customers per day via phone, email, or in person. Resolved customer inquiries and complaints with a 85% satisfaction rate. Processed transactions, returns, and exchanges accurately. Maintained detailed records in our system. Collaborated with team members to improve response time and service quality. Achieved many bonus opportunities and prizes due to my performance. Lastly would be able to make changes like updates, cancellations on policies.
Marion All Star Staffing, Kokomo, IN — Customer Service Representative, Conduent
February 2022-August 2022
Compassionate and detail-oriented Customer Service Professional with experience aiding diverse populations in high-volume environments. Skilled in explaining policies, processing claims accurately, resolving complex issues, and keeping confidentiality. Experienced in unemployment benefits and public aid programs with a strong commitment to serving the community.empathy.
ContactUS Communications, Columbus, OH — Customer Service Representative
November 2021-February 2022
Delivered exceptional customer service in a high-volume retail environment. Aided customers with product selection, styling advice, and purchase decisions. Processed transactions accurately while handling cash, credit, and returns. Consistently met or exceeded daily sales goals
Adecco Claims, Columbus, OH — Data Entry Representative
March 2021-May 2021
. 500+ records daily with 99.5% accuracy. Verified and corrected discrepancies in customer records to improve database integrity. Processed confidential documents in compliance with company privacy standards. Reduced data processing backlog by 20% through improved workflow organization. Performed regular quality checks to ensure error-free submissions.
FedEx Freight, Westerville, OH — Billing Specialist
June 2019-December 2019
Generated and processed 300+ invoices weekly with 99% accuracy. Reduced outstanding accounts receivable by 18% through proactive follow-up and collections. Found billing discrepancies and recovered $25,000 in under-billed revenue. Reconciled accounts and resolved payment disputes within 48 hours on average. Maintained compliance with company policies and regulatory standards
FedEx Freight, Westerville, OH —Dispatcher
July 2017- December 2019
Coordinated daily dispatch operations for 25+ drivers, ensuring 98% on-time delivery performance. Monitored real-time freight movement and resolved route delays to minimize service disruptions. Optimized delivery routes to reduce fuel costs and improve turnaround times. Maintained accurate shipment documentation and compliance with DOT regulations. Communicated proactively with customers regarding delivery status and issue resolution.
satisfaction.
FedEx Ground, Columbus, OH — Package Handler
October 2016- March 2017
Loaded and unloaded 1,000+ packages per shift in a fast-paced warehouse environment. Sorted packages accurately by route and delivery schedule to ensure timely dispatch. Maintained 100% compliance with safety procedures and company standards. Assisted in meeting daily productivity targets during peak holiday seasons. Operated handheld scanners to track package movement and minimize errors
EDUCATION
IUPUI, Indianapolis, IN— Some College
August 2015-November 2017
Ben Davis High School, Indianapolis IN, — Diploma
August 2012-May2015
SKILLS
• Dispatch (2 years) • Customer Service (4 years) • Dispatching (2 years) • Billing (2 years) • Data Entry (2 years) • Logistics (2 years) • Negotiation (2 years) • Accounts Receivable • Time management • Analysis Skills (1 year) • Windows • Sales • Freight Experience • Remote access software • Customer support • Fraud • Data collection • Insurance sales (1 year) • Microsoft Word • Organizational skills • English • Phone etiquette • Forklift • Materials handling.• LTL Freight Billing • NMFC Classification • Freight Rate Calculation • Bill of Lading (BOL) Review • PRO Number Tracking • Accessorial Charges
• Invoice Auditing • Revenue Protection • Discrepancy Resolution• Freight Claims Processing • LTL Dispatch Coordination • Route Planning & Optimization • Pickup & Delivery Scheduling • Driver Communication • Shipment Tracking • PRO Number Management • Service Failure Resolution • On-Time Performance Monitoring• Freight Terminal Operations• Load Planning
LANGUAGES
English fluent, some Spanish.
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