Driven guidance Technical Support with * years’ + experience and trainer. Fluent in Spanish, Portuguese and English; skilled at communicating and developing relationships with Providers, Clients and etc…, excellent written and oral communications skills.
Technical Support at Hostopia, a Deluxe Company - 08/08/2011 - July/2013
Technical Support Specialist Tier 1
Recently promoted to Tier 2
At Hostopia, a Deluxe Company have the opportunity to become a Technical Support Specialist for English and Spanish partners. Specialist in tickets escalations, troubleshooting websites and applications in a timely manner, testing websites and applications, assisting customers over the phone or through email providing a follow up for external customers and partners. Provide support to end users by identifying and resolving issues. Specialist in backend, Database support (MSSQL and MySQL), scripting or codes, PHP, Wordpress, FrontPage, ASP.net, ColdFusion, ColdFusion 5. Also servers and Linux Shell command line, SSL Certificate, Mobile Websites. Serving as a trainer for partners in Latin America, providing training for TELMEX in Monterrey, Mexico and UNE in Colombia. Knowledgeable in Microsoft Server 2003/2008, providing backup for customers’ website using proprietary tools, testing MSSQL and MySQL connections through command line or shell, fixing web content through backend, read and write fluently English, Spanish and Portuguese.
Authorizations & Technical Support - HBO LATAM - 10/28/2013 - 07/29/2016
Authorizations & Technical Support
Configuration & Troubleshooting of IRDs necessary for broadcast. Working directly with Cable Companies & Satellites Service Companies. Attending all South America & Caribe, also providing solutions in a timely manner for different issues and configuration of the following receivers(IRDs):
Technical Support - Charter Schools USA - Aug/2016 - Sep/2017
Troubleshooting and Maintenance of proprietary software of the Charter Schools spread around Florida. Helping teachers with the implementation of the system,
Technical Support - Tellus - 07/25/2017 - PRESENT
Troubleshooting, implementation, maintenance & trainer for EVV 1.0 and EVV 2.0 - Electronic Visit Verification Systems for MEDICAID, LONG TERM CARE and BEHAVIORAL ANALYSIS
ITT Technical Institute - 2009/2011 - Associate Degree in Computer Science
Fluent in: Portuguese, Spanish and English, Soft skills, Excellent written and communication skills and developing relationships. Trainer and Leader for development groups.
3807 Turtle Run Blvd
Coral Springs, FL - 33067