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Manager Customer Service

Location:
Ahmedabad, Gujarat, India
Salary:
6L
Posted:
June 25, 2020

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Resume:

Aman Bedi

I/*** Yash Avenue, Chandkheda, Ahmedabad, GUJARAT

Phone:-989-***-****

Email:- add2xs@r.postjobfree.com

Skype ID- aman.bedi23

PROFILE: A dynamic, results-oriented Hotelier offering focused leadership to drive sales and profitability in highly competitive market. Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge/expertise in:

●Team building/Staff training

●Purchasing/Inventory management

●Quality assurance/Control

●Facilities/Safety Management

●Customer Service/Guest relations

●Policies and Procedures

●Continuous Performance Improvement

Noted for very good communications skills, both with guests and staffs; resolve problems quickly and equitably to ensure happy customers and employees

Computer Skills

●MS Word, Excel and Power Point

●POS, Fidelio, Internet, Micros

Current Experience

Presently working as a General Manager,Genx Bhavnagar, Gujarat ( A unit of 1589 group, clark's amer)

Ramada Hotel By Wyndham, Gandhidham

Food & Beverage Manager (July, 2019- Jan,2020)

●Did the opening of the Hotel and made all BOQs of the department.

●Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.

●Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

●Preserve excellent levels of internal and external customer service

●Design exceptional menus, purchase goods and continuously make necessary improvements

●Identify customers’ needs and respond proactively to all of their concerns

●Lead F&B team by attracting, recruiting, training and appraising talented personnel

●Establish targets, KPI’s, schedules, policies and procedures

●Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

●Comply with all health and safety regulations

●Responsible for the delivery and expansion of sales and margin in all operations ensuring full compliance with contractual obligations and policies and procedures.

●Support new business development through the promotion and costing of products & services and response to tenders & proposals which deliver new business in Hotel activities.

●Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.

●Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.

●Prepare timely and accurate financial and qualitative reports; Report on the same to the GM on a monthly basis and as and when required.

●Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Finance team to ensure all suppliers and contractor payments are managed effectively.

●Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.

●Liaise with team to ensure alignment with the business goals and vision of Hotel.

●Ensure quality of work by adhering to service standards.

Previous Employment Details

Company

Designation

Location

Duration

Patria Suites

Food and Beverage Manager

Rajkot

Oct, 2017- July,2019

Canadian International Trading

Key account Manager

KSA

Feb,2017—July,2017

ISS facility India Pvt. Ltd.

Manager Operations

Ahmedabad (Adani Account)

Feb,2016 – Feb,2017

Bizz the Hotel, Rajkot

Food and Beverage Manager

Rajkot

Dec, 2014- Feb, 16

Country Inn & Suites By Carlson

Restaurant Manager

Ahmedabad, India

Oct, 2011 to May, 2014

AL Hamra Fort Hotel & Beach Resort-Managed By Hilton

Restaurant Manager

UAE, RAK

Aug, 2010 to Sep, 2011

ROYAL ORCHID CENTRAL

Asst. Manager-F&B

Ahmedabad, India

Sept, 2008 to July,2010

Taj Residency Ummed

GRA

Ahmedabad, India

Aug, 2005 to Sep, 2008

Cambay Golf Spa & Resort

HOT

Ahmedabad, India

Apr, 2003 to Aug,2005

EDUCATION

●3-year diploma in hotel management catering technology and applied nutrition from DURGAPUR INSTITUTE OF MANAGEMENT, W.B.India, year, 2000-2003

●Intermediate from Lumding college, Assam, India, year-1999

●Matriculation from B.L.B.S.D.V.High School, Lumding, Assam, India, year-1996

ACHIEVEMENTS

●1st rank holder in 3-year diploma in hotel management

●Got the certificate for idea champ

●Achieved 2 bravo certificate within one month from Carlson Group

●Got the certificate for managing the restaurant in third quarter with the limited resources (Taj Residency).

●Got certificate for the doing the highest APC in the Indian restaurant (Taj Residency Hotel)

●Got certificate for TBEM external assessment for business division from Jyoti Narang (Taj Residency Hotel).



Contact this candidate