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Richardson, TX
April 27, 2020

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Terrance M. Wilson, MCSE, PMP, CSM

**** ******** ***, #****

Richardson, TX 75082



Certified Project Manager with sixteen years of experience in demonstrating leadership

Sixteen years of progressive computer/network operations experience in large global data centers migrations with the development environment including software, vendor management, information security, network and software, customer success, SDLC integration, Cisco LAN, SAAS, Sales, Business Outsourcing, Digital Roadmapping

Twelve years of project/program management recruitment processes (e.g., PMBOK, Lean, PMI/PMO, ADKAR, SCRUM, Kanban, Waterfall, Agile, etc.) and project delivery methods and tools with the ability to develop new business based upon project objectives and constraints for Financial, Retail, IT, Solution Delivery Management

Proactive, results driven, “get-it-done” self-starter known to initiate process and system improvements to increase system stability, staff productivity, and effervescent management skills



Project Manager (Remote + Travel)

October 2006 – Febuary 2020 (Company Layoff)

Certified software Project Manager and Scrum Master professional that was responsible for spearheading multiple implementations as a technical consultant. Pioneered the client solution delivery with hands on experience on integration projects for data centers and produced ad-hoc reports and utilized Kanban leading multiple project teams.

Revitalized and maintained comprehensive project documentation and vendor management, created project plans and guided multiple teams using the Agile methodology and Clarity. Conducted multiple sales meetings for multiple SDLC implementations and was the primary contact on technology projects managing scope, cost, and change management initiatives.

Maximized sales for ultimate ROI. Established, managed and improved project processes, drove and lead the development and implemented engineering storage project plans, created and maintained status/Gantt charts and reports in Smartsheet. Managed risk and issues log on technical projects (RAID log) with a focus on data warehousing to simplify reporting, planned and executed phases for the analysis process and collaborated with our global enablement team.

Collaborated with multiple departments and teams on multiple Agile technical projects to adopt the ADKAR methodology blueprint on contact center projects for change management and team management. I specifically transformed and executed all key goals and milestones through entire Project Management Lifecycle and worked with Sales-to-Operations for data center virtualizations and digital roadmapping.

Pioneered high quality projects by working with stakeholders to obtain all project resources through intake assessments, achieved alignment for deliverables and advocated for change management. Well versed with procurement, SOW, vendor management software implementations, contracts working directly with business analysts on data mapping requirements using Map-Force.

Provided support in negotiating and documenting Scrum concepts for large scale software development projects in planning, tracking, and ADKAR change control on multiple software development projects. Served as a liaison between all departments and drove business requirements for financial reporting and worked specifically with two business analysts and other program managers on multiple data center deployment projects.

Ignited change management leadership within a matrix environment and implemented SDLC (Software Development) and Scrum project management methodologies to ensure cloud projects were delivered on time, within budget adhere to quality standards, and advocated customer expectations. Utilized Drupal and WordPress on software development projects with our DEV team.

Created and initiated Scrum project scope, milestones, and propelled PMBOK processes including technical aspects. Gathered financial project requirements, created cohesive team chemistry, and provided monthly reporting. Convinced all clients with the recruitment process for all software projects with call centers domestically and internationally.

Initiated and attended all kickoff Scrum meetings, set all deadlines, transitioned projects from sales into conception phase, established milestones, assigned task responsibilities, and coordinated all updates to stakeholders on project program updates.

Managed content management projects with Drupal/Salesforce and established best practices for Information Security Awareness guidelines. Reviewed application integration (API) processes and basic code as reviews with our deployment team. Worked with upper management on strategies for InfoSec call center projects. Implemented change requests, mentored project team, and drove projects to execution.

Prioritized and delivered ITIL transformation experience with a laser focus on problem, knowledge, release and people management solutions, and content assets as well as trained all client partners in using content management systems. Lead cross-platform cross functional projects from mobile to desktop and SAAS software projects for several Cisco LAN clients.

Delivered detailed Scrum project program specifications for multiple ITSM SAAS clients, accurately provided full program communication internally and externally. Mentored developers and lead all phases of the Standard Development Methodology life cycle and Stack Overflow for multiple projects.

Delivered PMI/Scrum initiatives, principles and practices with kick off meetings and project sprints throughout all project lifecycles. Worked closely with the IT Director to all Key Performance Indicators (KPI’s). Drove initiatives with Cisco (Switching, VMWare, Avaya IP Office) on several projects. Drove development initiatives through Microsoft TFS to developers.

Evaluated the impacts and risks of changes from multiple perspectives and provided different risk mitigation strategies, assigned tasks that are necessary to reduce or eliminate those considerations, determined tentative implementation dates, tabulated results of the implementation.

Scrum/Kanban Master with specific AGILE/Waterfall SDLC project planning, monitoring, and appraising job results; coaching, counseling, system analysis, technical design, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and DFARS compliance procedures.

Worked with JIRA project software for issue tracking as a software solution designed to improve code quality and speed development for software development teams. Strategically managed investments, resources and commitments using sophisticated evaluation and selection criteria, creating and optimizing planning scenarios, communicating decisions, monitoring progress and managing new ideas.

Bellsouth/ AT&T- Atlanta

IPTV Project Lead

February 2003 - August 2006

Provided tier 3 level telecom/wireless technical support for IT infrastructure supporting 2000+ employees throughout the Atlanta area. Troubleshot hardware, Windows NT/2000 and mainframe environment. Knowledge of Avaya, Cisco and Nortel. Managed telephone system projects and interfacing with voting systems.

Responsible for identifying when issues are related to Upper, Physical, or Head End/Video issues, was responsible for over 8 employees by training, education, and implementing new policies and procedures. Team lead on multiple telecommunication projects.

Citrix XenApp was utilized on all laptops for employees in the field to control encrypting access to data and applications to improve security, it was used to deliver applications instantly to users anywhere on any device.


The Ohio State University

Bachelor’s Degree of Computer Science - 2002

MCSE Certified – 2013

ITILv3 Certified – 2014

Six Sigma Black Belt Professional PMP Certified (SSBBP)® - Management & Strategy Institute – 2015

Champion Black Belt Project Management Certification – 2017

Certified Scrum Master - 2017


Active Directory, XML, Smartsheet, JIRA, Program/Project Certified, Client Data Solutions, Telecom Business to Business, Slack, WordPress, TFS Server, Tableau Solution Implementations, Adobe Acrobat, MS Office 2016, MI/PMO, Excel, Microsoft Suite, ADP, TFS, JIRA, Zoom, Kanban, Avaya, Office 365, DFS/DFS R Windows Server 2012, SolarWinds, I3 Interaction Intelligence, Microsoft Exchange, Microsoft Project, Citrix XenApp, Windows Server 2003 & 2010, XP, Windows 7, TCP/IP, VPN, Blackberry Enterprise Server, Informatica 0.1 Migration Tool, Guidewire Software, Quest Migration, IPad, iPhone, Office 365, Veritas Backup Tape System, Norton Antivirus, Symantec, CRM, TrackIt, Magic BCM/HEAT, Remedy BMC, Salesforce, GHOST, Dell, Java, Oracle, WebEx, VNCViewer, Clarify, IBM Lenovo, SCCM & STCM, Backup Exec 2010, Project Management, Project Server 2010

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