SUSHMA GOWDA

** ****** ********, ***********, *******, M1L0B3.

Mobile: +1-519-***-**** Email: adcw0u@r.postjobfree.com

A student with strong organizational ability, skilled at working closely with others in a team and also as an individual committed for providing a positive customer service with a flexible approach to work schedule is looking for a part-time role in an organization which gives me ample opportunities to apply my skills, to grow and to contribute in the most effective manner.

Work History

1.Customer Service Assistant 1-Nov-2018 to 10-July-2019

British Telecom – Bangalore, India.

Promptly respond to customer’s enquiry through email, online chats and phone.

Resolved customer’s complaints through effective problem solving.

Collaborated with team to achieve the net sales report target.

Kept record of customer’s interaction, processed accounts and filed documents.

Effectively handled approximately 50 chats in a day with high level validation.

2.Retail Store associate August 2017 to March 2018

MORE – Bangalore, India

Worked as a part time retail store associate.

Stocked up the shelf as and when needed.

Assisted customers on floor with the product information.

Monitoring the merchandise list in the store.

Skills

Proficient in the English language.

Organized and collaborative team player.

Great interpersonal and communication skills.

Multi-tasking and loves to work in a fast-paced environment under pressure.

Can use different POS systems.

Obey and Follows protocols laid by the organization.

Accurate and efficient believe in complete hard work.

Enthusiastic, Trustworthy, Disciplined and Flexible.

Working in rotational shifts.

Availability

Available to work all days in any shift.

Education

1.Completed Bachelor of Engineering in Telecommunication from Don Bosco Institute of technology, Bangalore, Karnataka, India.

2.Enrolled in Post-Graduation in Human Resource Management at Lambton College, Ontario, Canada.

Declaration

I hereby certify that the details stated above are true and complete, if provided an opportunity, I will work honestly, sincerely, and to the best of my ability.

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