Sudheer Billa, PMP, CSM
SR. PROJECT MANAGER/PROGRAM MANAGER
Application development, Project/program management, digital/e-commerce/ERP implementations
Results oriented professional with over 16 years in Management and leadership positions; Expert in implementing technology solutions to meet complex business needs successfully delivering high quality, cost-effective and innovative business solutions on time and within budget. Experience with various Industries: Financial, Government, Telecom, Entertainment Media, Web marketing, e-commerce, Publishing, B2B/B2C & Healthcare.
Project Management Professional (PMP) with hands on experience with Project Development and Delivery, Global Resource Management, Customer and Vendor relations, Budget Planning, SLA, RFP, Project/Business Proposal, E- Commerce & Web applications, Systems/Application Management Development & Support, IT strategic Planning, Technology Planning, Cloud Computing, Solutions Architecture, Implementation, Upgrades, and Migration.
Experienced Project management methodologies: SDLC, PDLC, Hybrid, Agile & Waterfall. Implemented Fast Track, Health Checks, Planned Vs Actual, Dashboards, SOW, WBS, Business Process Re-Engineering, Change Management & Content Management (CMS). Deployed applications implementation with SFDC, CRM, SEO, SaaS, SAP & Oracle, E-commerce, Service Oriented Architecture (SOA), and UI/UX Design. Experience with Claims, public assistance programs, PBM, Open Source, COTS, SOX, CAPA and GXP. Experience working with PPM tools; MS Project, JIRA, Clarity & Confluence.
Policies & Governance
SOW, RFP, Business case
Budget & Time constraints
PMI Standards for Portfolio
Global Resource Management
Time & Quality Management
SOW, WBS, Project Scheduling
WO review, CO/Invoice approvals
Scope, Cost & Budgeting
Infrastructure & Technology
Global Project Implementations
IT Project Lifecycle:
Strategy & Scope, SLA’s
Risk Mgmt. & Health Check
Team Building & Mentoring
Business & IT Planning
Communication & Reporting
•Johnson & Johnson (D&A)
•Johnson & Johnson (HCS)
•NJ Department of Health
•City of New York
•Port Authority of NY & NJ
•Kinkos (Live Print)
Expert Project Implementations with:
•Data Migration (ETL)
•Digital & Analytics
•SAP & SFDC
•COTS, SaaS & OpenSource
•Web App. Development
•Informatica, Hadoop, Qlik
•GXP, HIPPA, Compliance&Regulations
•Big Data Management
•Compliance & Regulatory
•Pharmacy Benefit Mgmt.
•Public Assistance Programs
•Share Point / SEO
•JIRA, Clarity, Confluence
•CMS (Ektron & Drupal)
•ASOE, GSOT & CICO
Johnson & Johnson (ITAS-Consultant): Sr. Delivery Manager (Digital & Analytics) 07/2015 – 1/2020
As Delivery/Implementation manager involved in managing and delivering a portfolio of Big Data Management projects within Digital and Analytics team. Work closely for smooth delivery of the DW/BI projects within scope, schedule and budget.
With prime focus on Big Data portfolio projects delivery, responsible for smooth implementation of projects across Digital & Analytics group, worked with project teams across including onsite/off shore teams, build, vendor, BUIT, and PSSC. Support and lead the technical design and development of large, complex projects within the D&A group through successful completion on-time, on-budget.
As service specialist/Delivery PM for CSS CRM integration project, responsible for smooth implementation of CSS project, working with cross functional teams. CSS CRM Project is to ingest data from Salesforce source systems (Medvantage Service and Repair & CERENOVUS- CRM) to Amazon S3 & Redshift with 40 domains. The project has data integration into Redshift for reporting & Analytics and includes data- modeling of CSS-CRM integration. Build and deployment of 20 Qlik dashboards in two releases.
Responsible for delivery of big data management projects with more than $10M portfolio using SDLC. Define the OneMD group PMO strategy and lead the design and implementation of a common project management methodology, standards and tools to drive and facilitate the successful delivery of D&A projects. Strong background in MDM with special interest in Sales force, SAP, Oracle.
Review RFP’s from Vendors create SOW’s, pricing and estimate based on business's (BU) requirements. Data querying/data analysis BI tools (Tableau, Qlik Sense) along with data governance best practices with a strong understanding of data lifecycle, data quality and data management. Expert in MDM objects with business knowledge of how data is consumed related to SoPs and workflow.
Work with Business Partners, internal staff and stakeholders to ensure delivery of quality products in alignment with program initiatives and requirements. Overall responsibility for planning, executing, tracking and managing including release planning and cut over.
Effective use of data management spanning multi-cloud technologies (AWS & JNJ Cloud) with Agile/Scrum framework. Attend scrum calls, sprint planning and sprint retrospective. Proactively deal with any impediments/delays/risks by identifying the roadblocks and mitigating them. Monitor and Control project health and track activities on JIRA and documentation on Confluence.
Partnering with Procurement, Resource Management, Finance, Vendor teams, PMO group, intake team on all processes, tools, and work, to continually improve & evaluate tools/solutions related to Application Services. Work with AS Finance in analyzing vendor invoices & contracts. Review and approve metrics on SEM portal for all Big Data Management & report metrics to management via Tableau/Qlik reports.
Johnson & Johnson (Consumer – JJHCS): Sr. Project Manager (Data Migration) 05/2014 – 5/2015
Project EPIC replaced the existing GATEWAY (MD&D) and ELMO (Consumer) customer portals with a Hybris platform. EPIC is built on an enhanced e-Commerce experience for JNJ customers in MD&D and Consumer sectors. With prime focus on migration from legacy systems to e-Commence based Hybris, worked with various work streams from Enterprise Master Data Management (MDM), MD&D, Web Methods, SAP and Consumer.
Responsible for developing and executing plans for Project EPIC data migration, Data cleansing, Data evaluation and loading, Data Archival, Cutover, Hypercare, legacy decommissioning for MD&D and Consumer. Developed release strategy for wave deployments for the iterations.
ETL Activities: Migrate data over the firewall and into the external network (such as VPN) with DB link connection, extract files, Mbox/ SFTP transfer methods. Used Informatica MDM for ETL & Data Quality. Responsible for all release management tasks by communicating progress on preparatory go-live activities, reporting cut-over progress, facilitate release meetings, escalating any issues/delays with cutover.
Effective risk management and leadership of application development, including process re-engineering, data migration/conversion from legacy code. Manage deliverables and project timelines, WBS, resource allocation. Ensure migration project involving large volume of data to run smoothly from source to destination. Responsible for compliance and SDLC activities on the project.
Vendor management with Accenture, Cognizant, Galaxe Systems, Hybris and Back Office. Manage all project tasks/activities with both on site and offshore resources including allocation, process and integrate based on the dependencies. Assisted in Procurement SOW and SLA’s.
Work with BT & stakeholders and other leads to implement methodology and cutover activities for EPIC ERP and e-Commerce website implementation/Rollout assignment by preparing detailed cutover plan including all data migration activities, preparation activities, technical go-live monitoring. Extensive experience using HPQC for testing and JIRA for bug/issue tracking.
NJ Department of Health/OITS/NJIIS (Consultant): Sr. Project Manager 05/2013 – 03/2014
Deployed VFC Re Enrollment, HL7 Audit tool, IMODS & NJIIS immunization registry projects. Effective management and leadership of legacy application development, including re-engineering processes data migration/conversion from legacy code. (Data extract, Data cleansing, Data evaluation & loading) Formulate or implement regulatory affairs policies and procedures to ensure that regulatory compliance is maintained or enhanced. Comply with CDC mandate for all immunization registries following CDC guidelines.
Manage &Check the Electronic Health Records (EHR) in in compliance with DHSS defined requirements for all the registries. (EHDI, immunization, Death registry). Architect the integration with various other state departments and external programs using Health Level Seven International (HL7) standards. Maintain data quality on all immunization and demographic information in the IIS.
Implemented software and business applications using Java, J2EE, WebLogic, Apache Tomcat, XML/ XSLT, JMS, Rhapsody, Angular 1.X, HL7 integrations. Implementation of Master Patient Index which would be used by the public health using Hadoop based tool 4Medica.
Monitor & Control progress of project activities, ensure key development milestones agreed upon with program are achieved, and ensure deliverables proceed based on the agreed timeline. Work with Resource Managers and provide funding details. Work with IT and BAT (Business Alignment Team) to identify dependencies, critical success factors, project risks (from execution) and project planning. Coordinate and manage external dependencies, monitor & control project schedule and raise awareness of risks to leadership. Administer Track it for defect summarization and resolution tracking. Project tracking and reporting to executives on a weekly basis.
IPC Systems, NJ – Project/Program Manager- PMO 03/2012 – 04/2013
IPC Systems offers high and low touch trading communications solutions to the global financial trading community including the top investment banks, hedge funds and investment managers in established and emerging markets.
Worked as Program Manager with IPC PMO group, on the award winning Unigy 360 SaaS product which began the company’s transformation into SaaS and Cloud products. Involved in program management (setting up PMO) for the unit’s full portfolio of products and services.
At Program level, Deployed R & D portfolio of projects for RBS, DBS and US Bank through all phases of the development and implementation process. Responsible for project budget, schedule, quality and resource management. The portfolio under R&D Application group included Blue Wave, Unified CTI, RBS Speaker Bus, Lync Integration, and Pulse Mobile (iPad apps) all integrating with Unigy.
Working with PMO, for setting up and providing governance and best practices. Served as a liaison between Marketing, Sales, Operations, Service Delivery, QA, Manufacturing and Engineering teams, manage relationships with vendors, off-shore development resources and on-site contractors for various application group projects. Project tracking at program level.
As program Manager, responsible for directing technical management operations including planning, budget, scope development, research methods, procedures and project close-outs, project post mortem for IPC's Product, Services (RFP, SOW, Executive Reports and Dashboards)
Lead the execution of PMO governance, reporting and review framework to provide a holistic view of all project activity.
Assisted VP of applications in leading the applications development group which is responsible for development of desktop and mobile applications. Assisted in building this group from the ground up and am responsible for planning, budgeting and delivery of its products.
Managed and tracked program progress as assigned on a continual basis, identifying and tracking scope, timeline and budget issues at project and program level. Timely resolution of these issues to achieve approved program objectives. Extensive experience using HPQC & JIRA.
Wilmer Hale & Iron Mountain, Boston, MA eDynamic, NY – Project/Program Manager 11/2011 – 03/2012
Revamped the whole WilmerHale current site with new solution using Ektron CMS, new email automation system, saving costs and time. Iron Mountain project implementation with location search using Google analytics tool. With User Experience (UX) and rich User Interface (UI) solutions. Implemented projects in Agile scrum. Setup a Project Management Office and defined policies and governance. Defined project objectives along with creating and managing project schedule, dependencies, and critical path though the project lifecycle.
Setup PMO office for eDynamic, developed and implemented best practices for the entire cross functional projects under the Dynamic portfolio. Developed procurement SOW's, deliverables and Service Level Agreements also ensuring vendor performance and deliverables meet contract specifications. Implemented CMS using Ektron, Silverpop email automation for WilmerHale. Vendor management with Ektron, Silverpop and Adobe Omniture to implement a new solution for Wilmerhale.
Google location finder web services for Iron Mountain. Implemented SaaS Google Analytics for Iron Mountain. Served as the primary liaison between technology teams and WilmerHale/Iron Mountain team and business users.
CVS Health – Galaxe Solutions, NJ – Project/Program Manager 02/2011 – 10/2011
Turned around a challenged CVS Common Services project towards a positive direction by providing the best of breed solution and production support processes to ensure scope control, quality assurance, effective resource utilization, risk mitigation, schedule, adherence, effective communication and customer service saving on costs and resources.
Data Mining/Metadata Analysis/Profiling, ETL Design/data conversion and execution to staging tables using Informatica & SAS tool.
Worked as part of PMO group in a matrix organization structure with cross-functional teams including onsite & Offshore. Worked on putting together a comprehensive RFP that defined the project scope, vendor questionnaire, contractual provisions, and evaluation criteria. Implemented the projects with HIPAA regulations, compliance and standards.
Client Connect Programs include: RECAP to RxCLAIM Migration; Adjudication Application Support; First Data Bank and Medi-Span Drug Code Translation and Group Processing (GCN to GPI Synchronization); Common Services Framework: Formulary, Drug Maintenance; Prior Authorization; Eligibility and Client Billing and Reporting; Vendor Transition and GAPs; Clinical Programs, Benefit Setup, Transition Fill Claims/Paper Claims/Claims History, Customer Care/Mail Claims Processing, Rebates, Specialty Rx; Pharmacy Benefit Management(PBM).
City of New York HRA, New York, NY – Project Sr. Consultant 03/2007 – 01/2011
Alerts for IREA systems, Unemployment Insurance Benefit (UIB), Recoupment Enhancement top BEV Referral
Managed various web/internet based projects for the clients, which involves applicant interviews, fraud detection and income match and employee match sub projects. Used SAS to fetch & manage data for employee match and used SAS procedure output with the SAS Output Delivery System (ODS). Extensively extracted and analyzed data using Cognos (report generation, analysis and dashboards through SOA)
Successfully implemented projects for Alerts-IREA systems and its client agencies, as well as oversee the development and progress of all administrative and technical project operations of the Technical Services Group.
Developed integrated project plans, implementation schedules, cost estimates, scope documents, resource estimates & WBS. Defined activities, identified risks, planned risk responses and resolved problems or conflicts that arise in meetings. Use of scope analysis change control and risk control procedures, issue and defect control procedures for the project (Alerts & Undercare) applications.
Port Authority of NY & NJ, NY - Project Manager 12/2002 - 01/2007
SAP implementation and Delivery of the project working with various departments of Port Authority.
Managed all web projects of e-Net for Port Authority of NY & NJ using waterfall and Agile-Scrum methodologies. Managed project budget & schedule, dependencies, and critical path though the project lifecycle. Reviewed and evaluated baselines, executed project plans, schedules and budget. Deployed E-Commerce projects that include EZ-Pass, Airport parking and Port Commerce.
Coordinated and assisted in setting up the PMO office, governance and best practices. Provided guidance to the team for implementations, integrations & development for production and test environments of the projects with Port Authority of NY & NJ like staff directory modules, and Auto Trade. Managed Web media, publishing and other projects for Public Affairs & TB & T departments. Implemented Drupal CMS for HR department. Managed sub projects for HR department, which involved request to fill vacant positions and Course Registration. Managed surveys, art shows, training modules. Implemented Mobile Alerts for PA Path. Managed projects for digital media and photo portfolios of TB&T dept. implemented all the postings on e-Net such as Employee Bulletins, Trading Post, PA-News, and public affairs through eNet.
Early Career E-Commerce Projects:
Medsite/WebMD, NY - Project Lead 07/2000 - 10/2002
Responsible for the management of design, development and implementation of Medbookstore web/e-Commerce project following the full systems development lifecycle (SDLC) with a clear understanding of user subscription-based E-Commerce systems. Lead and managed the revenue generating Medbookstore project, development groups and/or application support functions for the entire team.
Identify and monitor risks on a continuous basis throughout the project, identify application systems problems, defect resolution on a continuing basis, and made improvements as desired. Monitor Customer pulse and web traffic trends during peak times.
LivePrint.com (Kinkos) - Tech Lead E-Commerce - Printing/Publishing 11/1999 - 06/2000
The Vertical Net - Sr. Web Developer E-Commerce - Laboratory Equipment 05/1999 - 10/1999
Education & Credentials
Bachelor’s Degree with Computer applications January 1995 JNT University, Hyderabad, India
Post Graduate Diploma in Computer Applications February 1996 MCA, Hyderabad, India
PMI Certified Project Management Professional (PMP) since 2011
Certified Scrum Master (CSM) with Scrum Alliance since 2016
Microsoft Certified Professional (MCP) since 1999.
Project Management, Agile Scrum, Engagement Leadership, Applied Consultancy Leadership Skills, MS Project 2010, MS Project Server, Share Point, ASOE, ROM, Clarity, SEM, GSOT, CICO, Customer Focus, Teamwork, Innovation and Creativity, Team Building and Coaching.