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Business Analyst

March 31, 2020

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Around 7 years of experience as a Business Analyst/ Product Owner/ Product Manager/ Product Leadin business consulting and application development with excellent skills in process implementation, client interfacing, requirement gathering, user support, problem solving, and documentation.

Goal oriented, highly efficient and effective IT professional with vast experience in the Finance, Healthcare andRetail domains with advanced analytical skills in the areas of enhancements, implementation, integration andmigration.

Strong understanding of various SDLC methodologies such as Waterfall/ Agile/Scrum Methodology with hands on experience in all of them and the ability to lead in, all steps of the SDLC.

Excellent experience to analyze and document business requirements and system functional specifications including use cases.

Working knowledge of requirement gathering by conducting personal interviews, developing questionnaires, brainstorming, conducting JAD (Joint Application Development) sessions, or role playing to get a better understanding of client business processes and creating requirements traceability matrix (RTM) for tracking the requirements

Proficient in soliciting requirements, creating architectural diagrams, data model, and driving project through execution.

Experience in documenting Technical Specifications, data flow diagrams, gap analysisand data mapping documentation.

Expertise in designing and developing API documents for both Web Services and REST services, Policy, SOAP, WSDL, HTTP, JSON, XML Tools palettes.

Strong experience writing SQL queries in Tera Data as well as in the results to the business team.

Proficient in Requirement Engineering Process, including gathering, analyzing, detailing and tracking requirements.

Experience in interacting with stakeholders like business clients, end users, vendors, SDLC team, configuration manager and production team to identify information needs and initiate process change.

Expertise in creating various artifacts like BRDs, Functional Specs, Used Cases, UML Diagrams, Data Mapping Documents, Test Plans and Test Strategies, pre and post RTMs and Status Weekly Reports etc.

Expertise in using various tools like Requisite Pro and MS Office for requirement gathering, Quality Centre and Clear Quest for Defect Management/Defect Tracking, MS-Visio for UML Diagrams, MS Outlook, and SharePoint for information sharing.

Solid understanding of the ETL process from QA perspective, testing the aspects of ETL transformation using SQL.

Expertise in developing Product Road Map, Scope/Vision Documentation, Project Plan, tracking Project progress, and managing resources to ensure successful delivery.

Effectively used various elicitation techniques to gather requirements like JAD sessions, brainstorming, prototyping, one and one sessions, workshops, surveys, interviews and conferences.

Proficient knowledge on HIPAA- EDI transactions of 270/271, 834, Medicaid/MMIS 820, 276/277, 275, 835, 278 and 837 I/P/D, ACT/Obama Care, HIPAA ANSI X12 4010/5010, ICD 9 to 10 and PBM.

Hands on experience in complete Quality Assurance (QA) life cycle from Requirements Gathering and Documentations to developing Test Plan, Test Cases, Traceability matrices and conducting User Acceptance Testing (UAT) for QA Testing.

Working knowledge on Team Foundation Server (TFS), Microsoft Azure Dev-ops, Google Cloud Platform (GCP), Amazon Web Services (AWS).

Proficient in using data analytics tools like Tableau, Splunk, Crashlytics, Omniture, Adobe Analytics.

Good knowledge of CRM and ERP applications like Salesforce, Workday, Kronos, Peoplesoft etc.

Proficient with data integrations and integration patterns to help identify data requirements for source to target systems.

Good knowledge ofSupply Chain Management (SCM), Warehouse Management System (WMS), Omni-Channel Fulfillment (OCF), Order Management System (OMS), Care Management.

Excellent analytical, organizational, communication and documentation skills along with good process management skill to gather requirements to bring out the quality product.

Motivated self-starter, good teammember with exceptional team building, leadership, and interpersonal skills to resolve issues.

Project Methodologies

Waterfall, Agile, Scrum, Kanban, RUP

Business Process Modeling Tools

Rational Rose, MS Visio, Balsamiq, Lucid Charts.

Requirement Management Tools

Rational Requisite Pro

Project Management Tools

MS Project, JIRA, Confluence, Agile Central, RALLY, TOAD

Defect Tracking Tools

Rational Clear Quest, Quality Center, (Application Lifecycle Management) ALM 11


SQL Server 2008, 2012, Oracle 9i & 10g, 11g, 12c


C, C++, Java, HTML, XML, SQL, DPL

Front–End Tools

MS Office Suite (Word, Access, Excel, Outlook, PowerPoint, SharePoint)

Data Analytics Tools

Tableau, Splunk, Adobe Analytics, Crashlytics, Omniture etc.

Operating Systems

Windows, UNIX/Linux




Milwaukee, Wisconsin June 2019 –Feb 2020

Product Manager/ Product Lead

Kohl's is an American department store retail chain, operated by Kohl's Corporation. With 1,158 locations, it is the largest department store chain in the United States. Kohl’s is known as a family-oriented department store. It offers exclusive brand apparel, shoes, accessories, and home and beauty products. More in depth, this corporation is targeted to middle-income customers.


Built technology product roadmaps based on the company vision and executed product development.

Defined product strategy, technology map & coordinated product development among a wide range of cross-functional resources.

Gathered inputs and determined requirements approach for key customer features.

Participated in tactical decision-making regarding product functionality.

Worked with the UI / UX team to finalize the UI/UX mock-ups for various store mobility applications (Windows and Android mobile applications) like Kohl’s Amazon Returns, Recognize Greatness, Holiday Playbooks, K-Graphics, Yes2You Rewards etc.

Definedepics,user stories and acceptance criteria for assigned domains working in an agile environment.

Monitoredand coordinated product development among a wide range of cross-functional internal and external resources to ensure that products are per specification.

Lead multiple cross-discipline technology teams responsible for detecting, eliminating and preventing production defects and technical debt across our Store technology ecosystems.

Defined, collected and measured key product metrics (using Omniture) to inform relative success of each innovation / release / launch and leverage data to support.

Proactively identified new opportunities and developed business cases within IT product portfolio.

Managed the product backlog (grooming, prioritization and refinement), working day-to-day with the product SCRUM teams to clarify requirements, balance business needs with technical requirements.

Managed the roadmap of Smart Replenishment Applicationwhich is a part of effective warehouse management system (Inventory Management System).

Definedsuccess measures for roadmap items and demonstrate measurable impact on those success metrics.

Led and delivered multiple strategic initiatives for the applications like Kohl’s Amazon Returns, which in turn increased the foot traffic and sales.

Effectively communicated the business value and rationale behind the product decisions.

Partnered with Business leads to drive store mobile capabilities for customers and associates.

Partnered with cross functional teams - User Experience, Engineering, QA and Release – to manage execution of scope from product definition, planning through development, testing, release, and outcome measurement.

Used Splunk, Tableau, Adobe Analytics and Crashlytics to search, analyze and visualize the machine-generated data gathered from the websites, applications, sensors, devices etc. which are part of the Kohl’s IT infrastructure and business.

Performed market research and competitive analysis to understand industry trends and positioning, identifying and evaluating the business value for new product opportunities

Aetna - Ohio, Cincinnati May 2018-June 2019

Product Manager

One of the diversified health insurance company, providing a range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology services. As a Major health care client Aetna aims to transform the model for health care delivery and create a community based model that brings healthcare to the consumer with new community care and utilization management initiatives being approached 2018.The client has engaged Assure Care as the solution vendor to implement Med compass platform for multiple phases.


Project Details- Worked on a claims platform to identify the daily issues that occur during the claims flow. Also responsible for integrating third party vendors into our claims flow as per the business requests. Worked in a team of heavily involved in identifying the gaps in the process and suggesting the business and technical solutions to the stakeholders to make the process better.

Worked with business owners and stakeholders to understand market requirements and set priorities on product road map.

Converted business requirements into actionable tasks for engineering teams.

Oversaw business analysis, development, delivery and launch of releases.

Researched on best practices to identify key product opportunities.

Utilized technical and business expertise to evaluate project needs and create effective solutions.

Developed, maintained and communicated project Plans and executed projects according to the development plans.

Managed the product life cycle, which includes cost, functionality, project documentation and performance.

Evaluated Customer Feedback, Suggested Use Cases, and Product Enhancement.

Facilitated communication between internal teams and with external teams.

Continuously monitored progress and risks and promptly acts to resolve issues, escalating if needed.

Ensured that the project team assigned has the skills and qualifications needed.

Prioritized projects and tasks to ensure smooth execution of projects and customer success.

Lead cross-functional teams through the design, development and deployment process.

Redefined use cases, process flow, and activity diagrams using MS Visio for a clear understanding of the requirements. Reviewed test plan based on Requirement Traceability Matrix (RTM) and defect tracking using Clear Quest.

Performedanalysis of quantitative, qualitative data, competitive capabilities, user research, current business challenges, market trends, and technology capabilities to design, articulate and socialize a compelling product vision.

Improved product quality by streamlining regression testing process using automation with Software Engineering teams.

Involved in creating Dashboards, reports as needed using Tableau Desktop and Tableau Server.

Walmart–Bentonville, AR Aug 2017– May 2018

Product Owner

Walmart Inc is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. EMI is an Enterprise Item Management application which is being built to replace the existing legacy retail systems and to integrate with GDSN, e-commerce and global marketplace.


Worked closely with engineering teams and business owners to manage product/project related tasks.

Interacted with business partners to capture relevant business requirements from a set of larger project requirements and translate them into functional system requirements.

Involved in analysis of business requirements to determine impact to existing processes and systems, utilizing advanced knowledge of process/systems and other transferable skills.

Worked with stakeholders to understand business requirements and product needs.

Translated marketing requirements and product features into software product features and more detailed requirements (e.g., Epics, user stories, etc.)

Prioritized stories and defects based on the needs of stakeholders and business owners.

Involved in grooming and prioritizing the product backlog.

Worked with the UI / UX team to finalize the UI/UX mock-ups.

Acted as a liaison between the project business sponsors, front end UI/UX team, middleware web services development team, and other cross functional teams in the organization who are involved in the project.

Worked in agile development process on a daily basis with the product management and engineering teams to make strategic and tactical decisions.

Participated in Agile project inception and iteration meetings.

Involved in story sign-off, launch readiness and bug triage.

Defined a road map and vision for the Enterprise Item Management Application.

Gathered inputs from a variety of stakeholders, business users.

Review all the Jira Reports for a better understanding of the sprint progress and the Velocity of work.

Managing business expectations, facilitating communications and contributing to business satisfaction during and after implementation.

Coordinated with Walmart Fulfillment System (WFS) and WMS (Warehouse Management System) cross functional teams for the merger of

Monitored timelines and flagged potential issues to be addressed.

Collaborated with the Quality Assurance and Development teams to ensure that software was functioning as necessitated by requirements and as technologically feasible.

Citi Bank - Tampa, FL Aug 2016– July 2017

Product Owner/Scrum Master

Citi Bank is a leading credit card company with its presence throughout the world. Worked as a Product Owner/Scrum Master in the project that enables their card holders to find the stores and restaurants near them that offer card holder discounts.


Conducted meetings with existing stakeholders, end users, etc. to identify the gaps in the existing process and to identify the potential areas of improvements for the current process.

Worked on converting business requirements into use cases and user stories that can be easily worked on in a scrum environment.

Analyzed existing business systems, procedures, data and proposed changes that would result in overall system enhancements.

Analyzed plan requirements and then contributed further defining the plan requirements and created, groomed and prioritizedproduct backlog.

Analyzing high priority requirements for implementation. Worked closely with IT technical staff to ensure requirements were fully understood and prioritized.

Facilitated Daily Scrum meetings, sprint planning and sprint review meetings to keep the project from being delayed by any bottlenecks that might occur.

Created AS-IS and TO-BE process flows to understand the gaps in the process and make the process more efficient for the organization.

Worked with system architect teams and business teams to create or enhance the architecture of the environment in which the requirements will be integrated.

Worked with the QA teams during testing phase of the project by assisting them in creating test cases and test scenarios for the project.

Played a key role in generating analytical solutions to complex business problems by mining data, leveraging data experiments, conducting analysis, and generating insights that to yield relevant, actionable insights.

Validated the test results during smoke testing and especially during UAT as the business approver.

Worked with development team, QA teams, business users, and clients to implement the requirements and incorporated the changes as required.

Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the developmentof User Manuals for customers.

Accenture, Hyderabad, India May 2013 – Jan 2015

Senior Business Analyst

Client: Bank of America

Online Banking System was developed to facilitate the users and customers with Web based reports. It has four major modules like Consolidation module, Maturity module, Pricing communication module, and Account access module.


Studied and analyzed the clients’ business and systems business processes.

Responsible for creating and documenting Business Requirements, Functional and Non-Functional requirements, System Specifications, etc.

Performed root cause analysis to understand the pain point and work on resolving the issue and documenting it.

Developed documentation to support the company strategy and to meet the company goals and objectives.

Liaised between the business team and other related departments.

Performed SQL queries using TOAD software. Wrote SQL statements to extract data from the Tables.

Used Rational Unified Process (RUP) and Agile for business requirements and business flows.

Analyzed and re-engineered the lifecycle to ensure that the riskier claims could be easily identified and monitored.

Created an easy process to understand the different steps in the loan lifecycle and desired functionality of the new system by interacting with the management, SME, stakeholders, lenders & underwriters.

Used UML toolslike Lucid charts, Balsamiq, MS Visio create Use Case diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, OOD.

Created reports for day to day servicing needs for loan monitoring and Inspection.

Used SQL and excel for data analysis and data comparison.

Validating and manipulating data within Oracle using PL/SQL. Wrote PL/SQL queries to perform Data


Designed Test cases for UAT and also conducted User Acceptance Testing on the system/applications.

Provided functional specification to development team to build Enterprise Reporting Systems.

Accenture, Hyderabad, India Feb 2012 – May 2013

Business Analyst

Client: Highmark BCBS

Highmark BCBS provides insurance for individuals and families, Medicare, companies. Optimum System for Claims Adjudication and Reporting otherwise known as OSCAR is the claims system used by Highmark for most of its health business. Supported the OSCAR claims system as a business analyst. Worked on OSCAR Legacy Modernization projects including modernization of Claims Validation and Finalization subsystems of OSCAR, integrating a Medicare Supplemental claims system into OSCAR, and integrating a new Provider/Facility data base into OSCAR. Other areas of experience include BlueCard ITS, Blue Squared, Blue Exchange, HIPAA 276/277 Transactions, HIPAA 5010 / ICD 10 Implementation.


●Participated in meetings with the respective team members and business users for gathering business requirements, data systems requirements and testing requirements.

●Analyzed the defects and issues reported by the Business User using defect tracking tools like Rational Clear Quest with respective team members and identified, researched and documented the business processes.

●Evaluated/Analyzed Mainframe Claims OSCAR System Screen displays and created Mock-Up screens illustrating content and format for team, customer, and development areas.

●Worked in a team for Claims processing and was involved in prioritized claims, identified problems, prepared an action plan, implemented the solution, identified claims outside the benchmark.

●Worked with teams to elicit requirements to advise management on developing policy for implementation of systems maintenance guidelines.

●Identified Claims Management workflows, business rules and developed flow charts and activity diagrams.

●Performed unit testing, developed steps for User Acceptance Testing plans and Test scenarios with QA Team.

●Participated in Billing System Process Flow analysis and identified revisions to the billing system documentation.

●Responsible for mapping of ICD9 to ICD10 and performed testing for 270/271, 837I/P/D, 835R transactions to migrate to HIPAA 5010.

●Used advanced excel skills such as pivot tables, vlookups etc for creating dashboards and data visualizations .

●Created user stories and attached the artifacts such as test cases, case narratives using Rally.

●Designed and developed UMLdiagrams such as use cases, activity diagrams and sequence diagramsusing MS Visio.

●Coordinated in development of training materials for functional and process improvements.

●Coordinated end-to-end testing on the release version of the software application and detected GUI bugs.


Six Sigma Green Belt (CSSGB).

Scrum Master Accredited Certification.

Google Analytics.

Project Requirements Analyst Accredited Certification.

International Scrum Master.

Lean Six Sigma White Belt Certification.

Project Management Essentials Certification.

Certified Ethical Hacker.

IBM Certified Solution Designer.


Bachelor of Technology (ECE)- SRM UNIVERSITY, CHENNAI (TN), INDIA

Master of Business Administration – THE UNIVERSITY OF TAMPA, TAMPA(FL), USA



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