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Life Insurance Customer Service

Jacksonville Beach, FL
March 24, 2020

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Miho Shiraishi Matteo

*** **** ******, ***** #* Jacksonville Beach, FL 32250

Phone: 850-***-****

Miho S. Matteo is an accomplished seasoned professional that CEO, doctors, legal, law agencies and corporations have come to rely upon. She has been repeatedly tested to deliver timely and actionable information so critical decisions could be made without delay. Her passion is to be a liaison with English and Japanese speakers and to provide their sessions smoothly and comfortably. She interprets and translates accurately and respectfully in a professional, focused manner utilizing her cultural background skills for various industry clients such as in the fields of medicine, legal, business, finance, insurance and customer service. Her specialty is medical field since she acquired medical terminologies over the years of her experiences. She has been interpreting over the phone, video and in person for clinics, hospitals, special medical institution such as mental, psychological, and abuse facilities. She has been mastering sensitive, meticulous, appropriate languages for various situations according to the client’s needs. As a language instructor, she has been teaching various levels of students, including adult members of the US Armed Forces, business and children. She easily and respectfully engages all age groups, nationalities, cultures, and communities. She has a creative palette that allows her to effortlessly communicate, produce and present key initiatives to audiences of any size and ability to inspire colleagues and others to engage work and focus on their tasks effectively. Miho is looking for a role that engages her, tests her talents and allows her to flourish professionally.


Freelance Japanese Linguist, Translator, Interpreter, and Teacher, NY and FL April 2003-present

Contracting with several local and international agencies to translate and interpret for business, medical, financial, legal, customer service and technical fields as requested from clients

Firsthand knowledge and experience of Japanese and Western culture to teach various levels

Knowledgeable and competent in medical research, business analysis for Japanese and American finance

Accurately transcribes audio and video in Japanese to English and interchangeably

Japanese voice over specialist for public announcement on airplanes, at airports and various facilities

Analyze linguistic functions such as syntax, morphology, speech, patterns for Japanese localization

Knowledgeable and utilize the code of professional responsibility and protocol for all interpreting

Language Stat: Medical interpret score: 93.3%

LanguageLine Solutions, Remote Japanese Video/Phone Interpreter, Jacksonville Beach, FL March 2018-present

Effectively handle medical, finance, legal, customer care, banking, insurance and any business call and video sessions with industry specific terminology knowledge and appropriate cultural background

Provide excellent customer service, follow instructions, interpret every detail of conversation between speakers of English and Japanese and remains calm in urgent situations

Able to speak, write, listen and read English and Japanese fluently, including with business manner, appropriate register, regional and cultural colloquialisms, formal and informal expressions, and do so with clear and intelligible pronunciation

Knowledgeable and follow the Code of Professional Responsibility and the protocol regulations including confidentiality and HIPAA for business, court, medical, finance and insurance interpreting

USCIS certified interpreter

Learnship, Virtual Japanese Language Instructor, Worldwide and Jacksonville Beach, FL July 2019-present

Effectively utilize the technology and platform to teach via online systems

instruct authentic materials for various levels of adults to learn Japanese remotely all over the world

Teach Japanese grammar, speaking, reading, writing listening and reading in Japanese or English

Teach modern business, culture, history of Japan in formal and casual settings

Assist students to prepare and offer advice for upcoming Japanese proficiency tests

Evaluate students' weakness and strength and offer advice to learn the language effectively

Ementor/Feature languages, Virtual Japanese Language Instructor, Jacksonville Beach, FL August 2016-present

Create and instruct authentic materials and lesson plans in PowerPoint for various of Air force employees to learn Japanese remotely all over the world

Teach Japanese focusing especially speaking, reading, writing listening and reading in Japanese and English

Teach culture, history and modern business of Japan in formal and casual conversation

Assist students to prepare and offer advice for upcoming Japanese proficiency tests

Create class tests to assess and evaluate students in the class and for future placements

Evaluate students' weak and strong modalities and offer advice to learn the language effectively

Jacksonville Japanese Saturday School, Japanese Instructor, Jacksonville, FL April 2015-March 2018

Created authentic lesson plans and instructed for grammar, listening, speaking, writing and reading Japanese to first through sixth grade elementary students in a classroom setting

Designed lesson plans and taught Japanese culture, traditions, business and history to English speakers

Created tests and evaluated students proficiency levels for future placement of the students

Revised and adjusted materials for suitable lessons for various student levels and their special needs

TransPerfect Translations International Inc. Japanese Remote Phone Interpreter, Jacksonville, FL March 2016-2017

Interpreted between English and Japanese for wide variety of clients in finance, medical, technology, customer care, business, insurance and legal fields over the phone system worldwide

Offered cultural understanding for variety of customer service and communication as a liaison

Knowledgeable and competent to navigate over the phone and computer system

USCIS certified interpreter, Code of ethics, HIPPA and interpreter training courses completed

New York Life Insurance Company, Insurance Agent, Jacksonville, FL October 2014-February 2016

Provided and reviewed life insurance, annuities, and long term care an annuities for families and businesses

Offered a variety of products that can help clients to meet their financial needs, including, but not limited to college funds, retirement, managing costs for extended periods of care and lifetime income strategies as a licensed Agent of New York Life Insurance Company

Assisted to understand clients’ financial needs and analyzed their current situation and future needs and recommended appropriate solutions

TDK USA Corporation LTD., CEO Assistant/ Expatriate Specialist, Garden City, NY July 1999-April 2003

Translated and interpreted company regulations, patents and for all the employees personal matters

Managed and maintained calendar and coordinates meetings of CEO with internal/external clients

Conducted research, including corporate structures, business operations, and financials to facilitate mergers and acquisitions and prepared correspondence and letters for CEO and other executives

Planed, organized, booked travel arrangements and created itinerary related meeting logistics efficiently for CEO, executives and expatriates

Answered multiple line telephone system and identify time sensitive and mission-critical inbound requests and escalates as appropriate

Supported CEO’s proposals and presentation developments for management review and worked as a liaison for US headquarter and overseas subsidiaries

Assisted CEO and expatriates and their families for relocation matters

Coordinated as a liaison between immigration lawyers and extort as a paralegal of the company

EDUCATION: The University of Florida, Gainesville, FL, Graduated in 1999

Major: Linguistics, GPA: 3.6/4.0 High Honors, East Asian Languages and Literatures Minor: Education (ESOL)

LANGUAGES: Fluent/professional level in Japanese, English

SKILLS:MS Office, PowerPoint, Word, Excel, Outlook, USCIS certified interpreter, Japanese Instructor K thru Adult, Internet Research, Transcribe Audio and Video, Public Speaking, Communications, Interpersonal Skills, Critical thinking, Organizational skills and ability to inspire others to engage work and focus on their tasks effectively

VOLUNTEER: Jacksonville Area Parents of Estranged Children, Down Syndrome Association of Jacksonville, Buddy Walk in Jacksonville Beach, FL, The Wolfson Children's Challenge, ESL Class Assistant at Gainesville High School and Twilliger Elementary School, International Visitor Assistant at Cultural Exchange Club, Japan

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