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Manager Program

Plano, TX
March 17, 2020

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Information Technology Technical Program Manager with over 20 years of Program Management experience in IT, Financial Institution, and Vendor Management. Program Management accomplishments include the commissioning of new Data Center at an investment of technology of over $150 Million and commissioning of state-of-the-art Command Center. Managed relocations, mergers, consolidations of Global Data Centers and Tech Rooms. Experience with data centers and understands the migration process from discovery and planning to execution. Extensive Engineering Background, with applied experience on construction and capital projects. Currently managing a global remediation of Windows 2003/Win2K8 & ESX Consolidation programs. Managed projects following diverse methodology according to the requirements and delivery cycles, including Waterfall, Agile, Iterative Waterfall and Mixed Agile.


•Experienced with large scale Data Center Migration, Cloud Computing, Migration and Consolidation Program Manager.

•Proven IT Program Manager, leading and executing complex projects/programs.

•Experienced Software Development Project Manager with working experience with various software development lifecycle (SDLC) methodologies (Waterfall, Agile, Hybrid).

•Experienced in infrastructure, hardware, and networking programs/projects.

•Leverage Product Management, Estate Management and Service Delivery teams for the definition and prioritization of requirements and publishing of the roadmap for execution.

•Strong project management and technical leadership skills, with specific focus on data center migrations and/or consolidations

•Managed projects following diverse methodology according to the requirements and delivery cycles, including Waterfall, Agile, Iterative Waterfall and Mixed Agile.

•Experience leading Agile/Scrum projects.

•Expert in business and solution development, project/program management, and project delivery.

•Expert MS Office Professional, Visio, MS Project. Other tools: ServiceNow, Planview, Clarity, Jira.

•Very Strong understanding of the system development life cycle (SDLC).

•Managing the closure of co-location site across Mexico to consolidate computing resources into Regional Data Centers.

•Managed the Construction & Commissioning of a new ATM, Smart Branch labs to provide the testing and validation environments to deploy new customer facing technologies.


FIS – Technical Program Manager Sep 2018 – Present

•Program Manager for the Enterprise End-of-Life Program focus on remediating company' non-compliant environments via application and/or server migrations. Responsible for all aspects of assigned technical projects, including reporting to the Risk Compliance.

•Manage cloud computing project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.

•Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

•Assigns and monitors work of project team, providing technical and analytical support and direction.

•Manage project risks, issues/problems, and activity progress to ensure project goals are achieved.

•Experience managing vendors and service providers

•Manage the build out of new Superclusters to consolidate legacy virtual environments and decommission non-compliant assets.

Citigroup – Technical Program Manager (SVP) April 2007- Aug 2018

•Manage the End of Life and End of Vendor Support Global Program (EOL/EOVS).

•Generates dashboards, scorecards and other reports to provide views to Senior Directors.

•Manage Data Center migration and closure, including Tech Room and Communications Room. This included hardware relocation, virtual server migrations, implementation of networks, firewalls, SD-WAN, storage devices and other Data Center appliances.

•Lead the implementation of infrastructure projects for the Corporate Business Centers: Corporate Realty Services, Human Resources, Corporate Employee Services, M&A and LATAM’s Portfolios.

•Manage end to end the construction and commissioning of the Americas Global Command Center at Irving, Texas

•Managed the implementation of Technology Infrastructure in support of Mergers and Acquisition Programs.

Bank of America- Project Manager– Cyber Security and Business Continuity May 2004 – April 2007

Responsibilities: Senior Leader in the design and development of the application to provide end-to-end Email encryption for all the bank associates (145,000 users) using Sigaba's secure messaging products.

•Managed the development and implementation of information security, infrastructure and disaster recovery projects for the Corporate Information Security group, including the implementation of Power Broker, SunGard, Archer, Symantec Anti-Virus, Archer and Black Ice.

Project Manager – MBNA – Credit Card Portfolio Conversion Feb 2004- May 2004

Responsibilities: Convert the Latin America portfolio, recently acquired, to MBNA credit card system. Coordinated with Seller the process for transitioning accounts to MBNA portfolios.

Project Manager – Capital One– Direct Marketing Systems Jan 2004– Feb 2004

Responsibilities: Led the development of major functionality improvement for Capital One Direct Marketing Engine. Coordinated efforts for the implementation of maintenance release for the Direct Marketing Center. Developed risk analysis for the early decommission of the Billing Hierarchy application.

Citigroup – Senior Project Manager- Software Development Apr 1997 – Jan 2004

Responsibilities: Demonstrate a broad experience in both project management and the technologies used in credit card industry. Possess solid understanding of the Systems Development Life Cycle (SDLC), and leverage that knowledge to understand impacts across the program, proactively manage risks, coordinate and quickly resolve issues, and provide leadership and guidance to a team of project managers.

Continually interfaced with customer to ensure end product meets requirements. Managed financial Software Development Projects following the principles of Six Sigma and the discipline of Project Management Institute Standards (PMBOK).

Key Projects include:

•US Hispanic Bilingual – Responsible for the implementation of the Bilingual Communication project. This initiative will allow U.S. Hispanic Card members to receive al communications in Spanish.

•Bankcard Conversion – Responsible for the implementation of the infrastructure components in support of the Associates Bankcard conversion to IBS. The project involved 5 sites and over 3,000 workstations. The desktop platform uses TCP connections to acquire data to the mainframe and back to workstation.

•Paylink India – Managed all aspects of the project life cycle. The purpose of this effort was to reduce overhead cost for the handling of fund transfer to India and reduce the time for delivery of the funds on average by 2 days.

•Paylink Banamex – Managed the development and implementation for this project. This effort introduced two additional payment options for sending money to Mexico. The program was developed to support real-time processing of Account to Cash (ATC) and Account to Account (ATA) transfers for deposit accounts only.

•Integrated Workstation System - The scope of this project included the conversion of the existing Integrated Workstation Systems from the AIX desktop to NTDS. The scope of work includes the rewrite of the current Legal Review and Referral, Deceased Review, and Referral.

•Senior ITS Project Manager - WorldCom/MFS TransTech, May 1994 – Apr 1997

Responsibilities: Provided program management and technical oversight in the development and implementation of Intelligent Transportation Systems (ITS) and Electronic Toll and Traffic Management (ETTM). Provided proposal and contract support for new business in Canada and South America markets. This resulted in new contracts for the development and implementation of Electronic Toll System for the Saint John Harbor Authority- Canada; Buenos Aires Transportation Authority- Argentina, and Reynosa International Bridge- Mexico, Atlantic City Expressway and New York-New Jersey Port Authority.

Senior Project Manager- Westinghouse Electronic System Group, Sep 1987 – May 1994

Responsibilities: Provided program management and technical support in the development and implementation of Intelligent Transportation Systems (ITS) and Electronic Toll and Traffic Management (ETTM).

Responsibilities: Design and implemented Aircraft modifications to numerous fixed and rotary wing aircraft in support of testing platforms:

•Army - Air-to-air missiles for Boeing AH-64(longbow apache hellfire),

•Marines - AN/ALQ-165 Airborne Self Protection Jammer (ASPJ) for McDonnell Douglas AV-8B Harrier

•Air Force - F-16 AN/APG-66 radar surveillance system.

•Army - Small Aerostat Surveillance System (SASS)


•Masters of Science- Information Systems, Stevens Institute of Technology, Hoboken New Jersey

•Masters of Science, Mechanical Engineering, Johns Hopkins University, Baltimore, Maryland

•Bachelor of Science., Aerospace Engineering, New York University, Brooklyn, New York

•Currently pursuing PMP Certification

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