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Retail managment

Dullstroom, Mpumalanga, South Africa
March 19, 2020

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Personal Information

Names : Maria, Susanna, Elizabeth

Surname : Mc Donald

I. D nr : 840**********

Date of Birth : 5 May 1984

Driver license : Yes

Physical Address: Blue Crane street, Dullstroom

Criminal Record : None

Contact number : 082-***-****

Own transport : Yes

Reference : 081-***-**** Riekie Trollip (Pick n Pay)

079-***-**** Chandy Richardson (Karula Hotel)

Computer Experience

Pilot Point of Sale

I.Q Point of Sale

SAP Business Workplace

Firefox cash system

Microsoft Word

Microsoft Excel

Microsoft Power Point


Karula Hotel

Position : General assistant


●All reservation duties including making reservations telephonically and via e-mail, sending invoices and following up on pre-payments for companies and weekend guests.

● All Reception duties including checking local and international guests in and out of the hotel, allocating specific rooms to international groups to suite their every request.

●Daily arrival and departure check.

●Booking, invoicing and setting up for conferences according to the amount of delegates

●Allocating guests in the dining room for supper according to the amount of guests and groups

●Creating a five course menu daily

●Costing on all menus

●Meeting greeting and seating of guests in dining room

●Ensuring all health and safety standards are followed

●Making sure all cleaning staff are keeping up to standard

●Ordering and collecting stock for bar and kitchen

●Managing maintenance around the property

●Helping in the bar when needed

●Helping to waitress in dining room when needed

●Cutlery and crockery stock take monthly

●Bar stock take weekly

Lions Grill


Years : 2017 to 2018


●Stock take every morning

● Oversee complete running and controlling of staff

●Quality control of all meals leaving the kitchen

●Purchasing and ordering of all stock

●Daily costing on menu to insure pricing is correct

●Making sure property is neat and clean every day

●Interacting with customers

●Monthly\weekly comprehensive stock takes

Pick n Pay White River

●Position : Service Department Manager

●Years employed : 2012 to 2017



●Opening of bakery and insuring all equipment are functional and staff are present

●Capturing all waste from previous day

●Capturing inter department transfers from floor to bakery

●Doing weekly costing on all products in bakery

●Being creative with colleges and staff in confection and production

●Daily ordering on SAP system

●Daily ordering from local suppliers


●Opening of deli and insuring all equipment are functional and all staff are present

●Capturing waste and department transfers from previous day

●Daily costing on all products available

●Weekly menu

●Ordering on SAP system for food hall and from local suppliers for deli

Fruit and Veg

●Daily ordering on SAP system

●Capturing waste from previous day

●Making sure presentation is up to standard at all times

●Quality control on all products that enter the store

Health and Safety

●Training all staff according to the health and safety and food safety act

●Daily check that all departments meet the standards

●Assisting with monthly inspections from Aspirata inspector

General Responsibilities

●Interacting with customers and making sure their needs are met

●Making sure staff are always sufficient in every department

●Making sure store is always neat and clean

●All maintenance of property both on floor and receiving bay

●Assisting in any other department when needed


●Position : General Assistant


●Meeting and greeting of all guests

●Checking guests in and out of guesthouse

●Assisting behind the bar at busy times

●Assisting in kitchen at busy times

●Assuring rooms are neat and tidy, according to standard


Position :

●General Assistant


●Meeting and greeting of all guests

●Checking guests in and out of lodge

●Assisting behind the bar at busy times

●Assisting in kitchen at busy times

●Assuring rooms are neat and tidy, according to standard

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