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Technical Project Manager / Product Owner

Location:
Kirkland, WA
Posted:
March 19, 2020

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Resume:

Lizaveta Rubinava

425-***-**** • adcc5v@r.postjobfree.com • Kirkland, WA

SKILLS AND TOOLS

Agile and SCRUM Framework

Product Backlog Management

Requirements Prioritization

Team Building & Mentoring

Technical Documentation

Salesforce B2B CRM

Excel 2016 Certified

Data Analysis

Tableau BI

SQL

Web Application Support

Heroku PaaS RESTful APIs JSON HTTP TCP/IP Splunk AWS Azure

Software Quality Assurance

Test Plan and Case Writing Bug Reporting

Selenium JIRA

Object-Oriented Programming

Java Spring MVC GitHub

EXPERIENCE

PATH.org – Technical Product Manager Seattle Nov 2019 – Feb 2020

Accelerated company workflow and automated 80% of repetitive IT help desk processes by successfully planning, executing and contributing to the development of a robust chatbot assistant

Exceeded job requirements by diving into technical aspects of the project and contributing to the product development by incorporating my software development expertise and familiarizing with new tools, including Microsoft Azure, Kusto and Visual Basic

Owned communication channel between stakeholders, internal and external customers

Built and maintained a test model that provides maximum test coverage by planning a complete end-to-end user scenario

Provided cross-platform application support, tested the bot manually and delivered bug reports

Engaged end users in testing a pilot version to ensure the maximum number of errors is eliminated before the global launch

Delivered effective and clear documentation to management by producing regular performance reports in a visual and easily consumable format, utilizing Microsoft Office SharePoint, Teams, PowerPoint, Excel, and Word

Salesforce – Software Support Engineer (Heroku) Bellevue Jan 2019 – Sep 2019

Owned escalation between Engineering, Data and QA teams to ensure the correct customer problem is solved and leading to 20% decrease in total weekly escalations

Achieved 99.8% positive customer feedback by resolving 5+ customer issues daily with minimal oversight, utilizing a variety of internal software tools, including Heroku CLI, AWS, Splunk, New Relic, PostgreSQL, Git

Acquired fundamental knowledge in a wide range of software development areas, including networking and web security (OSI, HTTP, TCP/IP), programming (Git, Java, Python, Node.js), containerization (AWS), cybersecurity and social engineering, database support (PostgreSQL, Redis)

Improved customer experience by formulating 10+ customer responses daily, leveraging effective customer support vocabulary and my ability to translate complex technical concepts to customers with a variety of backgrounds

Contributed to platform quality improvement by finding and reporting bugs and vulnerabilities

Deployed a Spring MVC application on Heroku Platform, gaining user perspective and first-hand full-stack developer experience

Familiarized with Salesforce.com application support and performance analytics, gaining hands-on experience using data analytics tools (Einstein Analytics/Wave, SOQL, Tableau), and automation testing tools (Selenium, Jenkins, JavaScript)

Year Up – Technical Project Manager Seattle Aug 2018 – Jan 2019

Successfully managed 9 projects by establishing clear scope, creating and implementing team accountability structure, and providing personal end external support to team members in need

Delivered visual status reports utilizing Microsoft Excel and Microsoft Project to maintain comprehensive project lifecycle documentation and outline project needs

Ensured inclusion and equal contribution by allocating project responsibilities in accordance with individual leadership styles and talents

Established clear expectations by providing constructive and actionable feedback and asked thoughtful questions to help others refine their thinking

Mentored and motivated others to put forth greater effort, resulting in higher performance and a strong sense of team identity

Improved communication by observing individual and collective patterns of behavior in 4 groups of students, resulting in effective team dynamics

EDUCATION

Seattle Central College - Bachelor of Computer Science Sep 2018 - In Progress

Selected as Project Manager among 20 candidates

Demonstrated leadership as Student Ambassador

Won “Be Accountable” Award for demonstrating consistent transparency and adaptability

Bellevue College - Associate of Computer Science 2014 - 2016



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