Cell: 647-***-****; Email: firstname.lastname@example.org
HIGHLIGHTS OF QUALIFICATIONS:
Accurate data entry skills with keen attention to detail in numbers and letters.
Customer-focused: able to deal with customers’ concerns/ complaints in a professional manner.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook and Access)
Excellent verbal and written communication skills.
Ability to work in a team setting as well as work independently.
Willing to take initiative and assume new responsibilities.
2006 - 2019, Customer Service Representative
Phone Card Plus, Toronto
Welcomed customers and provided appropriate assistance, as per customers’ requests.
Dealt with customer concerns/ complaints, and provided solutions in an efficient manner
Trained new employees to ensure individual understand the company’s objectives and regulations.
Prepared weekly and monthly inventory according to company’s policy.
2015 - 2017, Admin Assistant
Kobian Canada, Markham
in accordance with established procedures.
Performed data entry: input company’s data into an in-house software system and MS Excel.
Assisted with inventory control: counted and verified products accurately and recorded into the spreadsheet.
Reviewed and verified transactions and data in an accurate and efficient manner.
Received mails and sent them to related departments
Customer Service/ Administration, YMCA Scarborough Milner 2018-2019
Administrative Assistant, Canadian Cancer Society, Toronto 2010-2011
EDUCATION & TRAINING:
Advanced Diploma in Accounting and Finance, Seneca College, Toronto 2016-2019
Diploma in Account and Payroll, Everest College, Toronto 2007-2008