Customer Service & Onboarding Specialist
Resume:
Shannon McGlone
Contact
Galloway, Ohio *****
***********@*****.***
Professional Summary
Dedicated Customer Service Specialist with extensive experience supporting customers, managing orders, resolving scheduling issues, and new employee onboarding. Strong background in early childhood support roles with proven ability to build positive relationships, maintain accurate documentation, and assist in daily operations.
Education
Childhood Development Associate (CDA) – May 2017
Key Skills
Filing systems (digital & paper)
Calendar and schedule management
Data entry and database maintenance
Records and document organization
Multitasking and time management
Meeting and appointment scheduling
Inventory tracking and supply ordering
Professional phone etiquette
Email management and correspondence
Customer service and support
Conflict resolution
Employee onboarding support
Training and mentoring
Experience
FEBRUARY 2021 – PRESENT
Customer Care Specialist II America Signature Incorporated
Mentored and supported new employees during training and onboarding.
Collaborated with departments to resolve customer concerns and improve service efficiency.
Communicated professionally through email, creating and responding to clients and internal messages.
Managed and processed Direct Ship Orders with accuracy and attention to detail.
Identified and resolved scheduling delays, coordinating with teams to ensure timely solutions.
Led a team of three employees for the Direct Ship Orders process.
NOVEMBER 2017 – FEBRUARY 2021
Customer Care Specialist America Signature Incorporated
Provided phone-based customer support, resolving inquiries and ensuring a positive customer experience.
Assisted customers with product information, order status updates, and issue resolution.
Documented customer interactions, service requests, and updates in company systems.
Maintained knowledge of company products, services, and policies to better assist customers.
Demonstrated strong multitasking abilities while working in a fast-paced, customer-focused environment.
JUNE 2006 – OCTOBER 2017
Cook and Staff Support KinderCare Learning Center
Maintained a clean, safe, and sanitary kitchen environment following all health and safety regulations.
Completed and submitted all USDA food program paperwork accurately and on time.
Managed food inventory, monitored supply levels, and placed orders while staying within budget.
Assisted with implementing age-appropriate curriculum and enrichment activities.
Helped maintain classroom organization, cleanliness, and compliance with licensing standards.
Assisted with attendance tracking, documentation, and general administrative tasks as needed.
Supported lead teachers with classroom activities, daily routines, and lesson preparation.
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