Lathrop, CA *****
email@example.com • 209-***-**** • LinkedIn
Innovative and experienced senior technology executive committed to analyzing infrastructure risks and identifying enterprise redesign opportunities.
Business Development: Proactively identify opportunities for positive business change and consistently listen to concerns of leaders and team members to deliver solutions to problems. Diagnose IT issues to add value throughout the organization and set mission objectives for IT ventures in order to achieve maximum business growth.
Relationship Building: Passionate about fostering professional relationships and improving interdivisional collaboration. Ensure every team member is equipped with the proper tools to succeed within every channel in the company. Develop quality support teams and respond effectively to professional inquiries.
Problem Resolution: Craft intricate frameworks to resolve institutional issues and leverage advanced business acumen to reduce deficiency. Committed to axiom that “We can Put 10 minutes” back in your workday through strong solution implementations. Deliver transformative processes to overcome previous complexities and improve analytical capacity.
Team Training: Actively coach team members to reach high levels of performance and excel at translating complex technical information into understandable business terms. Engage with teams within small collaborative groups to eliminate performance issues and advance team mentorship. Aid teams in navigating technical and business issues to maximize business value.
VALLEY MOUNTAIN REGIONAL CENTER
Director of Information Technology (2006 – 2019)
Directed team development and instituted training protocols to maximize team productivity. Leveraged strong leadership techniques and engaged with professionals within individual and group settings to ensure achievement of all performance objectives. Crafted strong technology roadmaps to adhere with regional center goals and led business process re-engineering. Optimized business systems and ensured delivery of most effective IT services. Committed to ensuring professional performance consistently improved and team efficiency increased. Selected Contributions:
Effectively ensured consistent and highly reliable VMRC network operation for hardware, software, servers, routers, and other technical components.
Developed a multimillion-dollar budget and supervised team of 8 professionals in order to advance business goals and achieve mission-critical targets.
Outlined business frameworks to further efforts to support individuals with developmental disabilities while championing professional integrity.
Eliminated need for a PC on every desktop to a zero thin client terminal while reducing support cost and complexity in maintaining a PC.
Initiated an extensive work-at-home program with up to 175 professionals. Gordon Hofer
Rolled out CITRIX and monitored activities adding information from the field into main system by entering social worker and manual word forms into AS400 software.
Successfully built a SQL tunnel to apply information from AS400 and deliver quality design for process that captures information and returned it to office without connectivity.
Achieved build out of a 100-million image repository through enterprise-wide expansions.
Conducted extensive research and liaised with industry leaders to implement software and eliminate manual document scanning.
DELTA HEALTH SYSTEM
Network & Operations Manager (2000 – 2006)
Transformed infrastructure development and supervised entire company network build out to maximize stability. Managed helpdesk and conducted extensive network and business operations research. Selected Contributions:
Effectively presented research to senior executives and maintained new Voice of IP phone system.
Slashed company consulting expense in excess of $100K and overhauled helpdesk functions.
Achieved strong feedback for designing data center remote locations and implementing active directory network for over 250 users.
Atticus: Case Management System: Scheduling and Dashboard System, Automated IPP System ESES: Early Start Evaluation Scheduling System “outsideXchange”: vendor and assessor web portal Application Support Center: VMRC Custom Application and E-Billing Support: 799 YTD Closed Tickets Unmet Needs System: Modular UCI Search System
Active Director Automated System Discovery QA Software Roadmap Needs and Process Discovery EDUCATIONAL BACKGROUND
Bachelor of Science in Industrial Relations, Computer Science Minor FRESNO STATE UNIVERSITY
Master of Business Administration
CALIFORNIA LUTHERAN UNIVERSITY