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Front of house receptionisit

Manhattan, NY, 10104
March 15, 2020

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Contact details


Number +27-66-213-****

Alternative No +27-65-871-****


Well organized and tactful internal auditing and credit management graduate currently doing CTA with UNISA, with a keen eye for details and the highest degree of accuracy with a commitment to providing excellent customer service. Working as a front office personnel, managing Multi-line phone systems, solving customer inquiries and providing outstanding customer service, also experienced in the field of accounting as trainee accountant doing cash balancing, recording of sales and maintaining cash flow sheets.

Familiar with IFRS accounting standards and GAAP guidelines

Academic Information:

Supplementary Courses /Certifications: Advance Diploma in accounting Science

Institution: UNISA

Status: still enrolling

Major Subject: Certificate in the Theory of accounting(CTA)

Supplementary Courses /Certifications: Credit management part 1

Institution: Damelin Correspondence college

Period: February 2018-July 2018

Courses: Forms of credit, source and the roles of credit, the internal credit environment, introduction to the basic law of contract and supervisory skills .

Supplementary Courses /Certifications: Work Readiness Program (Trainee Accountant)

Institution: Guarantee Trust Corporate Support Service

Period: February2016- July 2016

Courses: Study Course, Communication Skills Course, Rules of Professional Conduct, Office Orientation, Accounting Refreshers Course-Basic book-keeping, Computers (MS Word, MS Excel and Pastel) and Virtual Office Practical Accounting Office Training.

point covered in the technical accounting courses of basic bookkeeping;

point covered in the technical course of virtual office;

Institution: Vaal University of Technology

Tertiary ; National Diploma In Accounting science

Period: 2013-2015

Academic Qualifications Internal Auditing

Secondary National Senior Certificate (matric)

Institution: Masiqhakaze Secondary School

Period: 2012

Subject English First Additional Language,Mathematical Literacy, Accounting, Economics, Business Studies,Sepedi Home Language and Life Orientation(

Acquired skills

Computer literacy : MicroSoft office(Ms word and Ms Excel) pastel guarantee trust version 11.4.1, quick-books, pastel auditor, sage payroll, pastel partner,pastel accounting,faxing, photocopying, bookkeeping, office management, power-point, accounting skills,understanding of general ledger, Accounting, financial accounting, Accounting reporting, Account reconciliation, Financial accounting, Accounting payables, internal controls, Account payables,internal controls, financial analysis, Team-Viewer

Data capture : processing books of prime entry(12 months) posting to GL

Payroll : Salary schedule and calculation of monthly PAYE, UIF completion of monthly EMP 201 form

Hospitality systems : HostSoft,Cosmo Software suit(Innkeeper) and Opera system

Work History

Company name : Crystal springs mountain lodge(Vacation Recreational service)

What do the company does: It is a four star self catering resort

Job title: Front of house receptionist

Status: currently working


Undertaking front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

Building a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

Dealing with guest requests to ensure a comfortable and pleasant stay.

Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

Being responsible for accurate and efficient accounts and guest billing processes.

Assisting in keeping the hotel reception area clean and tidy at all times.

Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

Administering all routes of reservations (online, phone) to ensure that room bookings are made and recorded accurately.

Ensuring that all reservations and cancellations are processed efficiently.

Keeping up to date with room prices and special offers to provide accurate information to guests.

Reporting any maintenance, breakage or cleanliness problems to the relevant department

To administer cash float in an accurate manner.

Undertaking all training as required (first aid, health and safety, customer service).

Undertaking any other ad-hoc duties relevant to the post as and when required.

Company name : Intellogic Africa Business Consultant(IABC)

July 2016– September 2016

What do the company does: offer business development and management services to SMEs and also focus on the Consulting, Audit, Accounting, Tax and Business Advisory

Job title: Trainee Accountant

Status: contract ended - 3 months training contract



Dealing with adhoc clients and activities, basic booking and accounting for once off clients, balancing account(double entry bookkeeping) includes capturing information from source document, general ledger maintenance, accounting adjustment, reconciliation of trail balance and drafting statement and also liaison with client and other stakeholders, auditing,process and pay vendor invoices in accurate and time manner, office maintenance of integrity of general ledger account, processing invoices,receipt, and payment (cashbooks), bank reconciliation,assist in finance reports,processing of month end creditors and debtors invoices up-to to full reconciliation

Secretarial service; assuming full role off all SARS liaison person representing all company clients in ALL TAX matters, assist with tax filing

Administratively; Receiving all the incoming calls and ensuring their distribution to the relevant employees, welcoming visitors to the office and making sure they were comfortable and looked after

Dealing with enquires and solving any problem over the phone or in person,and maintaining

high representation standard of the reception area


Crystal springs mountain lodge

Contact person Ingrid Rakgalakane (head of department)076*******/010*******

Intellogic Africa Business Consultant(IABC)

Contact person Heather Mhike

Position Senior Business Consultant

Cell +278********

Tel 011*******


Guarantee Trust Corporate Support Service

Contact person Ella Coetzee

Position placement and public and public Relation Manager

Cell +278********

Tel 011*******


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