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Sales Representative Salesforce

Novi, MI
May 15, 2020

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●University of Michigan

●Bachelor of Arts in Economics, April 2020


●S-Docs June 2019 - July 2019 Ann Arbor, MI

Salesforce Developer Intern

-completed Salesforce Trailhead Admin course

-aided with customer service through verifying and resolving customer complaints with Salesforce SaaS

-created complex reports as needed using the different data sets from the ecosystem

●STMicroelectronics July 2018– August 2018 Livonia, MI

Salesforce Process Support Intern

-Assisted the Central Region sales team with tracking commission and customer opportunities to calculate seasonal revenues

-Developed ideas/methods through Microsoft Visio for streamlining sales processes

-Utilized Salesforce lead management tool and various formula within Microsoft Excel to track/report to sales people and perform semi-weekly sales forecast

-Listened in during company meetings to record notes for track keeping

●Bromberg & Associates September 2016 – November 2017 Detroit, MI

Freelance Medical Interpreter and Translator

-Interpreted English, Mandarin and Chinese dialects for American doctors and Chinese patients for delivery and reception of medical services

●Vector Marketing Corporation May 2017 Novi, MI

Sales Representative

-Presented high-quality line of cutlery and culinary items to customers through in-home and telephone demonstration, resulting in over $2000 in sales within 3 weeks

-Established new clientele through referrals with 60% successful conversion rate

●University of Michigan October 2015 – May 2016 Ann Arbor, MI

Undergraduate Research Assistant

-Collaborated with Dr. Robert Hampshire, assistant research professor in UMTRI's Human Factors group to examine the relationship between race and current traffic laws

-Reviewed literature on the flaws and benefits of current traffic laws and the likelihood of an African American versus Caucasian American getting into an accident

-Aided a PhD researcher in analyzing the relationship between race and one’s likelihood of being stopped for


-Advanced in Microsoft Excel, PowerPoint, Word

-Bilingual/native understanding of Chinese (aural, speaking and written)

-Elementary understanding of Japanese (written and speaking)

-Proficient in Microsoft Visio and Microsoft SQL

-Advanced in Python


●Wycliffe Bible Translators May 2018 – Current

-Assisting in the production of a Mandarin Chinese translation of the Holy Bible

●Zeitouna Dialogue Group October 2018

-Dialoguing with Arabic and Jewish women of color on social justice issues in current society

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