MICHAEL ALUKO MBA, PSM, SPOAC

. : +1-431-***-**** : adc6aj@r.postjobfree.com

****-**** ****** ******, ******** R2k 3S4

PROFILE

I am a vibrant and solution-focused Business Analyst, Lean Agent, Product Owner and Scrum Master. Experienced in software development lifecycle methodologies, Project management, process mapping and improvement, QA/System testing, user adoption and operations developments. I am passionate about meeting clients’ needs, self motivated with high attention to details and can do attitude. I have worked on several IT projects and driven to succeed by utilising excellent communication skills, team collaboration and problem-solving skills to maximise company profits and clients’ satisfaction.

HIGHLIGHTS OF QUALIFICATION

tProfessional Scrum Master with experience working within agile and waterfall project environments

tExcellent workshop facilitation, requirements elicitation, analysis and documentation from various stakeholders and sources

tProcess Re-engineering (AS-IS/TO-BE)

tExceptional ability to build, manage and maintain strategic relationships with business, suppliers and partners through strong communication skills and stakeholder engagement

tExcellent communication skills, interpersonal skills and stakeholder management strategies

tExperienced in all phases of project lifecycle and able to execute deliverables that meet client standards

tEnthusiastic change management agent, enjoys working with cross-functional teams to implement organizational changes, technology-based solutions and process improvement initiatives

tExperienced in end-to-end SDLC and system implementation

tCapable of conducting market intelligence gathering and benchmarking analysis to identify opportunities, trends and risks and provide on-going support to stakeholders in making data-based decisions

tSystem Integration and User Acceptance Testing (UAT)

tAdvance proficiency with various software applications like Ms. Office, Excel, Project, SharePoint, Dynamics, Visio, Lucid Chart, Jira, Tableau and SAP ERP

EDUCATION / PROFESSIONAL CERTIFICATIONS

Master of Business Administration

Obafemi Awolowo University Ile-Ife - Assessed as equivalent to Canadian qualifications by World Education Service (WES

Professional Scrum Master (PSM)

Scrum.org

Scrum Product Owner Accredited Certification (SPOAC)

International Scrum Institute

Scrum Fundamentals Certified (SFC)

SCRUM study - Accreditation Body for Scrum and Agile

Six Sigma Yellow Belt Certification

Management and Strategy Institute

CORE KNOWLEDGE & SKILL AREAS

Agile, Waterfall SDLC Methodologies

JIRA, Confluence

MS Office, Project, Visio, Dynamics SharePoint, SAP/ERP, SQL

Use Cases & User Stories

Joint Application Development Sessions

Lean Six Sigma

Value Stream Mapping

Cross-Functional Leadership

Risk/ Change Management

Software Testing & UAT

Business Analysis

Vendor Management SCM SME

Gap, Risk, Root Cause, Cost Benefit Analysis

Training & Development

Unified Modelling Language (UML)

PROFESSIONAL EXPERIENCE

Skipthedishes January 2020 -till present

Global Operations Specialist

Performed requirements stakeholder analysis

Developed plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy estimates

Prepared requirements for review using various communications techniques and lead requirements walkthrough and sign off sessions

Manage flow of workplace

Optimization daily activities

Ecobank Transnational Incorporation January 2014 – January 2020

Senior Business Analyst /Scrum Master

Project 1- Migration of SAP ECC to SAP HANA project to improve functionalities within core banking application (Flexcube) and CRM modules. Achieved report building capability, simplified user interface, workflows and turnaround time by 60%

Project 2- Process Improvement Project for operations department - Achieved enhanced report building capability, streamlined account opening processes, automated processes and customers waiting time by 40%

Project 3- MS Dynamics CRM Implementation: Implemented MS dynamics 365 for client to boost clients’ overall enterprise wide capability and ROI

Project 4- Migration from Flexcube 7 to 12 core banking application. Migrated 8M customers data in 403 branches with seamless operations bank wide and enhanced reporting capability was achieved

tCollaborate with Project Sponsor, Process Owners, Subject Matter Expert to identify, gather and document requirements using various techniques like interviews, document analysis, observation, surveys and workshops

tProvided project management support and leadership; ensured projects and processes are aligned to Company’s strategic directions and goals

tPrepare “As Is”, and develop “To Be” process maps using Visio and Lucid Chart; presented to Governance Committee for Process Change Approval

tWorked closely with project teams to identify and define project scope, milestones, WBS, risks, assumptions and deliverables and maintained RAID Logs

tConduct need analysis and stakeholders’ meeting to gather, validate and prioritize business requirements from different units impacted by projects

tCreate user stories and Requirement documents; obtained sign off from stakeholders

tTranslate, document and effectively communicate business requirements to development teams through BRD, Use Cases, personas, Context Diagrams, traceability matrices, Current / Future State, Process Flows.

tIdentified source data, conduct field-to-field data mapping and prepared data mapping documents for customization by the development teams

tAct as liaison between various users and IT teams and clarified issues with developers during efforts to validate designs and functional specifications

tUsed historic data to identify trends, capture business rules, processes, validations, exclusions and worked with vendors to customize and configure COTS solution

tContribute to SOW, RFP/RFQ and participate in vendor selection process

tWork with business and technical units to assess solution options and recommend best-fit technology solutions that deliver value to the business

tHelp maintain, trace, validate and prioritize business requirements to ensure they are fit for purpose/ use and ensured that approved requirements were fully implemented

tIdentify root cause of gaps and develop options and alternate solutions to solve gaps and make process improvements like automating repeatable process steps

tProvide on-going change management, training and post-implementation support to teams to achieve user adoption of systems and improved processes

tUse tools like mind mapping, brainstorming, observation and gamification to increase stakeholder engagement and value creation to stakeholders

tCreate, update and maintained process, procedure and training documents throughout the project

tCreate test scripts and assist business in User Acceptance Testing to confirm solution solves business problems

tDevelop metrics, collect and analyze data to accurately forecast and mitigate risks around call drivers

Achievement:

tThe most viable COTS solution with least total cost of ownership that adequately met stakeholders’ needs was selected.

tProject was completed within budget, scope and schedule

tEnhanced reporting capabilities and operational efficiency was achieved

tRobust training and technical support with minimal cost was negotiated into contract terms

Ecobank Transnational Incorporation 2010 - 2014

Product Owner/ Business Analyst

Project 1- Migration from Finacle to Flexcube core banking application. Migrated 5M customer data in acquired 308 branches of old Oceanic Bank to Ecobank

Project 2- Development of proprietary Mobile Application (Eco mobile), a FINTECH products design with apex bank regulations for financial inclusion.

tManaged product backlogs and take part in daily stand–up meetings, sprint planning/review meetings, release planning, demos, product backlog grooming sessions and retrospectives.

tTracked the progress of project tasks in JIRA and documented in Confluence and SharePoint

tUnderstood clients’ challenges and led squads/interdisciplinary teams of 6- 10 members, focused team on delivery of minimum viable solution and transformative applications

tIdentify key drivers and how key matrices will be measured to determine success criteria & “done”

tIdentified and timely resolved impediments to project work to enhance team productivity

tEncouraged team members to be cross-functional, self-organizing and to identify risks

tPractice servant-leadership style and removed blockers to boost team performance

tCommunicated, monitored and reported on team progress/status updates using burndown charts and other project metrics.

tCreate project vision statement, epics, personas, Process maps, user stories, mockups and product backlog; collaborated with product owner and business stakeholders to validate and prioritize requirements

tCreated As-Is and To-Be Process Maps, test scripts and other project artefacts including lesson learned

tInteracted with developers & various members of my team to discuss and resolve defects and their priorities.

tPrepared test data for the functional test cases, evaluated test results and prepared test summary reports

Accomplishment: Automation of key business functions including activation, account management, and customer service case management. Projects were delivered on Scope, schedule, quality and cost. Successfully obtained sign offs on all deliverables

Justice Peace and Development Commission

Project Manager (volunteer) January 2016 -September 2019

Project 1- Credit Management System (CMS) upgrade project, worked on the upgrade of the AMS system used for the City’s Asset management and inventory to the latest version

Project 1- Implementation of Document Management System (DMS) and digitization Project. Achieved over 70% customer satisfaction

tFacilitate stakeholders’ meetings, interviews and workshops to identify, develop and document requirements that adequately reflect stakeholders expressed and unexpressed needs

tServed as face of project within the business units; championed project objectives, provided timely resolution of competing priorities and complex issues

tCollected, analyzed, validated and documented requirements and translated to technical documents for development teams

tKept stakeholders informed on the progress of the project, developed Use Cases diagrams to get a concept of how the solution will work

tWrote Business Requirements document and performed “walk through” sessions with stakeholders leading to consensus and sign –off

tCoordinated the execution of UAT, developed test scripts, updated the outcomes and logged issues for bug fixes

tDeveloped business process documents including process maps, policies, procedures, reference manuals, user guides, job aids and facilitated user training events

tGathered and rendered reports using MIS tools with relevant input also tracked service level agreements and project compliance to PMO practice and guidelines

Oceanic Bank August 2007– September 2010

Operational Excellence Officer (Lean Agent)

Project 1: Worked with McKinsey & Company to reduce cost, improve customer experience, increase shareholder value and enhanced staff satisfaction

Project 2: Streamlined account opening forms (over 12 types) into 2 types

Developed the PMS Infrastructure for Operations Staff thereby influencing behaviour aligned with the Bank’s objectives

tCreated and updated key performance indicators (KPIs), monitor and analyze them in order to identify deviations and propose solutions for Bank’s operations

tParticipated in bank’s operations with a business process modernization and operational excellence mindset

tProvided exceptional business Advisory Services to customers.

tInvolved in bank’s daily customer services operations in order to gather requirement and information from stakeholders.

tParticipated in lunching of Bank’s Core Banking Application, Finacle 7.0 which increases efficiency by 70%.

tCoordination of branch’s bi-weekly training activities for more than 6 years.

Accomplishment: Trained over 600 employees in over 20 branches on the Lean methodology

Delivered cost savings through process improvement, increase ATM usage (lower cost channels) and identifying & redeployment of excess capacity ($4.75M annualized staff cost savings)

Contact this candidate