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Quality Manager

Chennai, Tamil Nadu, India
February 25, 2020

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C R Deepak

*/***, ******* ***** /*** Cross street / Thoraipakkam / Chennai / Tamil Nadu / Pin-600 097.

Email ID: /

Contact No. 950******* / 735-***-****

■ Career Profile

QA leader with a proven track record of strategic QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams to implement latest QA programs for maintaining industrial quality standards.

Ensures that the organization’s standards meet legal compliance and client’s expectations.

■ Core Competencies

VDA6.3 Process audit & QSB

Process Exposures – Press Shop / Secondary Machining [CNC, Grinding, Laser Printing] / Phosphating / Painting

Audits (Product, Process & System)

Manufacturing TQM tools (FOA, CS, PMC, DHS, QCPC, QCC, QIT…)

Customer Specific Requirements ( Volkswagen - Formel Q & General Motors - QSB)

Quality Management System (ISO 9001, ISO/TS16949 compliance)

Supplier / Contract Management

Continuous Improvement, Kaizen, Poka Yoke & Secondary Processes

SPC, CAPA, 5Why, 8D, 7Qc tools

Close familiarity with the tools, concepts and methodologies of quality management.

Eye for detail – Plans and organizes tactics for improvements at work.

Good team-handling abilities – Possess the ability to interest and convince others when changes are required.

Presentation and technology leading skills, results-oriented person.

■ Professional History

5. TI Cycles Limited, Chennai (TN), India. Feb 2015 – Till date

Manager – South (Quality) & Warranty Claims

TI Cycles was established by the Murugappa Group in the year 1949, in collaboration with Tube Investments, UK. TI Cycles has the capacity to manufacture 4 million cycles a year at 3 plants across India - Chennai in the South, Nasik in the West and Noida in the North. TI brands were Hercules, BSA, Montra & Track & Trial. ISO 9001 & EMS 14001 certified company.

Duties & Responsibilities,

Responsible for driving excellence in In-house process, Supplier & Customer Quality and people capability to meet organization objectives.

Conducting Process audits & process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines.

Establishing process in line with customer requirement and constantly improving results.

Identifying training needs & recommendations to improve customer experience.

Proactive approach to improve quality of work at process, minimizing rework and demonstrating continuous improvement.

Introduce and implementing new process engineering, quality management methods to ensure high level of quality standards.

Coordinate and liaise with internal & external stakeholders as and when required.

Providing weekly & monthly reports to Senior Management (Supplier Performance, Internal Rejection, Customer Quality, COPQ, Quality objectives…)

Supplier Management Activities,

New supplier assessment & qualification

Conducting periodical audit at supplier process & identifying area for continuous improvement.

Conducting supplier review meeting & monitoring effectiveness of CAPA.

Monitoring supplier performance against the quality agreed targets

Supplier meeting quarterly in terms of Quality & Delivery performance

Identifying top 3 good and worst suppliers & providing necessary resources to improve the supplier performance.

Warranty & Replacement

Ensuring timely delivering of warranty replacement.

Planning / executing spot collection and providing advance replacements

Analysis and working with team on reduction of warranty claims.

4. Sundram Fasteners Limited, Hosur (TN), India. Dec 2010 – Jan 2015

Assistant Manager - QA

Sundram Fasteners is a flagship company of US$ 6 billion TVS-Group, Manufacturer of cold extruded components of automobile & engineering, Winner of TPM excellence / TPM consistency / TPM special awards, First Indian Company to be ISO 9000 certified.

Duties & Responsibilities,

Responsible for monitoring & maintaining In-house & Sub-supplier quality & compliance targets

Coordinating the investigation of customer complaints & Preparing / Presenting 8D to customer thru customer respective portal and ensuring closure on time

Implementing of CSR, Formel Q 7 (VDA6.3) - Volkswagen & QSB Requirements - General Motors

Implementation & Compliance of TQM tools

Identifying & implementing Poke Yoke at manufacturing stage to prevent potential Customer complaint.

Identifying root cause through 5why analysis, 5W1H & reducing internal rejection/scrap PPM.

Worked successfully in various New projects of Volkswagen & GM

Preparing & analyzing information for the purpose of Management Review

Conducted various training program related to Quality Improvements for Trainees

5S & TPM implementation on Quality area

3. Polyhose India Private Limited, Chennai (TN), India. March 2010 – December 2010

Deputy Manager - QA

2. Flowserve Sanmar Limited, Chennai (TN), India. July 2006 – March 2010

Assistant Engineer - QA

M/s. Flowserve Sanmar Limited, Sanmar Engg., corporation, 147, Karapakkam, Chennai-96

Manufacturers of Mechanical Seals & auxiliary flushing systems (pressure vessels, cooling systems)

Improving customer satisfaction through quality & delivery rating

In house improvement activity planning, conducting & implementing.

Handling of Customer compliant

Handling gauge room activities & adhering the requirements.

1. Ramind Cold Forging Private Limited, Chennai (TN), India. May 2002 – Jun 2006

Quality In-Charge1

M/s. Ramind cold forging private limited, ISO / TS 16949-2002 Certified Perungudi, .

Manufacture of Extrusion jobs

■ Achievements & Awards

Awarded Best Performer for 2016 – TI Cycles

In Sundram Fasteners - Awarded Best Quality Kaizen of the year (2011)

In Flowserve Sanmar - Awarded Best employee of the year ( 2007 )

Best Supplier Quality Award from Volkswagen(2013)

Implemented customer specific requirements at VW & GM line achieved "A" Grade

■ Certifications

Certified Six sigma Green belt

VDA 6.3, Certified Internal / External Auditor (VDA QMC No.: P-6.3-1306-B3408)

ISO 9001:2015 /TS-16949:2009 -Third Edition, Certified Internal Auditor,

NDT Level-II Qualified for VT, PT, RT

■ Educational Qualifications

B.E. Mechanical Engineering. Sathyabama University, Chennai

79% First Class with Distinction (2007-2010)

Diploma in Mechanical Engineering. LFT Polytechnic, Chennai

89% First Class with Honors (1999-2002)

■ Computer Proficiency

High level of competence in MS word, Excel & Power point

Quality Module – SAP & ERP

■ Personnel Details

Date of Birth & Age : 20.11.1984 & 35

Marital Status : Married

Languages Known : Tamil, English and Malayalam

Nationality : Indian

Passport Details : L2292584 (DOE:01/07/2023)

Total Experience : 17year (as on May 2019)

Yours faithfully,

C R Deepak

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