Pollachi – 642134,
Mobile : 770-***-****
Mail : email@example.com
I would like to have a better position to apply my technical skills towards company's growth. Ability to deal with people diplomatically, quick learner, team facilitator and hard worker. Resolving issues of multiple international customers in first contact through Online Chat or E-mail. Proven track record in successful work done and maintained KRA metrics. Received appreciation through HR, Supports, Managers. Handled Queries: Installation, Un-installation, Refund Contacts, Account related, Sales and retention.
Master Degree (2012 – 2015) MCA in Hindusthan Institute Of Technology Coimbatore
Bachelor Degree (2009 – 2012) BCA in Shri Nehru MahaVidyalaya Coimbatore
1.Sutherland Global Services Chennai (Oct 2015 to Jul 2017)
Supporting McAfee Antivirus Software, Handling mainly NA (North American) Customer’s through online chat with the Service Request number and providing First Contact Resolution. We will assist EMEA or APAC customers and redirect them. Handling Queries : Installation, Un-installation, Refund contacts, Account related queries, Sales enquiry of purchase or Renewal and retention.Maintained 100 percent Quality in Production Stats and received Extra Mile Points most of the time through Team Manager for appreciation.LogMe In (New tool used to chat), Ebizol – (Customer Support Tool), Go to Assist (Previous tool used for Chat), Siebel CRM used to document all the cases, Oracle Instant service used for sending follow up mails, sending forms and for sending all kinds of mails, Sales Force new tool used to send all kinds of mails and some internal tools.
2.Capgemini Technology Services Chennai (Oct 2017 – Aug 2019)
Worked in CVS project maintained customers health insurance certificates, Alligned in multiple queues like AAV, EFT, Address Change. Tools Used - Agent Application Verification - Checking Agent Information using Agent Portal and documenting the cases.Electronic Fund Transfer – Checking whether the customers was paid and active in their plan. Address Change – Updating current address of the customers using FDR tool. Using PROMPT to document all the cases.Also worked in Validation Queue, checking and correcting all the cases.
Maintained quality and got appreciation from Manager and Client.
Work as a team member in NSS CAMP Coimbatore – Chettipalayam and help Village peoples, making aware of Education and Cleanliness”.
Won First Place for Hand Writing in College Level and School Level
Won First Place for Essay Writing in School level
Kho-body Player – Winners at School level
Participated 2 times in Marathon
Diploma in Computer Application
Name : Ezhilarasi R
D.O.B : 07-10-1990
Gender : Female
Nationality : Indian
Languages known : Tamil, English.
I hereby declare that the above given details are true to my knowledge