Customer Service Representative

Yaye Diallo

Pickerington, OH *****

************@*****.***

+1-614-***-****

Efficient professional with 2.5+ years of experience and a proven Knowledge of being fluent in French, account development, client’s relations and campaign management. I am aiming to leverage my skills to successfully fill the French Work At home Customer Experience representative role at your company. Authorized to work in the US for any employer

Work Experience

Warehouse Associate

Victoria's Secret-Reynoldsburg, OH

April 2023 to November 2023

Creating invoices. Handling customer complaints and questions. Packing and shipping goods to fulfill customer orders. Responsible for fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and store policy.

Bilingual Customer Service Representative

Java-Annapolis, MD

November 2020 to March 2021

Provide exceptional phone-based customer support regarding products and services • Educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Help customers with inquiries regarding shipping delays, cancellation and return policies. Custumer Service Representative

Ter-Dakar

January 2015 to December 2017

Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Education

MODERN HIGH SCHOOL

October 2013 to July 2017

Skills

• Marketing

• Familiar with Computer job description programs.

• Customer service

• Public Speaking

• Phone Communication

• Account management

• French

• Microsoft Office

• Live chat

• Internet of things

• Typing

• Hospitality

• Technical support

• Customer service

• Sales

• Customer support

• Communication skills

• Zendesk

Certifications and Licenses

Driver's License

Additional Information

Part time make up artist