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Scrum Manager

Mississauga, ON, Canada
February 24, 2020

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*** ******** ****** ***********, ** L*R 3J5 905-***-**** / 416-***-****


Certified Scrum Master Service Delivery Six Sigma Resource Optimization

Resourceful, knowledgeable Certified Scrum Master and project manager with 20+ plus-year portfolio of success driving business-critical projects and enterprise-wide ERP (enterprise resource planning) deployments across cross-functional work streams. Advanced knowledge and experience of Agile technologies: User Stories, ATDD, TDD, CI, Automated Testing, Script Automation, Agile Games. Adept at identifying and leveraging opportunities for improvements across all areas of an operation. Dedicated to building, cultivating, and mentoring high-performance teams. Finely honed leadership, relationship-building, negotiation, communication, interpersonal, analytical, and problem-solving skills. Core competencies:

Global Project Management Business Impact Assessments On-Site & Virtual Team Leadership

Agile Waterfall Principles JIRA, AZURE SCRUM Board, Kanban Software Development Lifecycle (SDLC)

Offshoring & Outsourcing Project Mapping Disaster Recovery/Crisis Management

ERP Project Management Automation Tool Roll-Outs IT Due Diligence

Requirements Gathering Project Status Reporting Vendor Negotiations

Business Continuity Planning Budget Administration PMO Improvements


PLASTIC MOBILE, Toronto, ON 2018-Present

Consultant, Certified Scrum Master: Cineplex ● 2019-Present

Onboarded to facilitate backlog grooming, sprint planning, sprint retrospectives, demo’s daily standup, backlog refinement, other project related activities, including, story pointing/mapping, team velocity, burn down and management/risk reporting. Partner with Scrum Masters to facilitate increasing maturity and effectiveness of Agile principles across the media organization. Support PO to ensure a healthy backlog is created, maintained, refined with a mindset of Agile Development. Conduct stand-up meetings, facilitate weekly activities and report. Utilized Microsoft Azure DevOps, utilizing cloud computing for continuous iterations to develop code, test software development

throughout each of the sprints to completion.

Utilized VSTS/ Azure DevOps, JIRA, Scrum Board, Kanban for managing Scrum team workflow.

Worked with PO to effectively breakdown epics into user stories, to attain high levels of sprint velocity within corporate constraints.

Collaborated with front end developers (Android, IOS), UX/UI/ designers (wireframes), back end developers (APIs, micro services, cloud development), testers (script automation), BA/ BSA’S, architects/ engineers, 3rd party Vendors and stakeholders.

Challenged existing processes to improve efficiency and quality and create a culture of innovation and continuous improvement.

Consultant, Certified Scrum Master: Sun Life Financial ● 2018-2019

Assessed, managed and mitigated project risk; communicated risks to steering committee, stakeholders and project team, escalate roadblocks/ impediments that cannot be overcome by team. Delivered digital/web functionality, utilizing agile and waterfall methodologies as appropriate. Interacted with PO on grooming and maintaining product backlog with changing business priorities while ensuring that any changes are driven by achieving greater business value. Successfully led and managed a team, guiding on the principles of Scrum.

Guided and coached Scrum teams and the organization to follow Agile/Scrum practices; facilitated the Scrum process, including all Scrum ceremonies and enforcing timeboxes. Utilized appropriate tools to ensure ceremonies are efficient, engaging and productive.

Ensured Scrum artifacts were visible and transparent; enabled delivery of Scrum benefits while working within the organization’s evolving culture. Participated in project planning, status, and milestone review events. Participated in Agile scaling initiatives.

eFXs TECHNOLOGIES INC., Burlington, ON 2017-2018

Consultant, Certified Scrum Master

Leveraged extensive expertise to provide recommendations for Agile Maturity improvements, and drive SDLC, Waterfall/Agile and continuous integration functions. Trained teams; identified strategies to capture and resolve issues. Aligned stakeholder expectations and communicated overall program status, progress, risk/issues strategies to senior leadership on a weekly basis. Championed the oversight of product backlog and story refinement. Hosted and facilitated Agile ceremonies including daily standups, sprint planning, sprint backlog review, product demo, sprint retrospective, ad-hoc discussion sessions (JIRA, AZURE SCRUM Board, Kanban). Assessed clients’ business needs and integrate them into technology. Delivered solutions to customer’s on-time and as scheduled.


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AMEX (American Express)., Markham, ON 1999-2016

Senior Project Manager Certified Scrum Master

Progressed from role as Business Analyst to direct various technical projects, leading a portfolio of full lifecycle project management (initiating, planning, executing, controlling and closing) supporting multiple teams. Direct project integration, scope, time, cost, quality, human resources, communications, risk, and procurement management following formal project management methodologies and tools. As Certified Scrum Master for 7+ years, led a cross functional team of 9 resources to deliver quality software implementations for both ERP/CRM launches. Facilitated release planning, planning, backlog grooming, and retrospective meetings. Conducted Scrum Daily standup. Utilized both an Agile scrum board and Kanban to visualize the progress/workflow of the software development in progress.

Key Project Highlights:

Drove a critical CEM (Consumption Expense Management) rollout that triggered $2.5M/year in savings by leading this Canada and Latin America-wide server consolidation and enhancing memory usage processed during business downtimes. Scope:

oEvaluated sites for stability, reliability, ease of access, and adaptability.

oDesigned and established recovery sites Canada-wide, overseeing production, data centre operations, and recovery.

Generated $MM+ in savings by leading a 20-member PMO team, strategically deployed an IIM (International Issues Management) project, establishing governance, compliance, controls, and strategies, collaborating with compliance/legal/regulatory teams, business analysts, and SMEs to benchmark best practices and critical processes.

Results included:

oReduced issues and conflicts, generating millions of $s in savings.

oSurpassed goals of achieving SLAs on iCAPs and OREs and managing issues efficiently.

Collaborated with vendors, contractors, business leaders to ensure clear documentation of business requirements, end user specifications. Facilitated stakeholder meetings, generated status reports, and managed project-related communication

Realized a 4-6% increase in automated responses that slashed labour costs by $400K-$600K/year by providing expertise in business process re-engineering, resource allocation, and enterprise-wide integration success.

Championed entire project lifecycle development, seamlessly initiating projects from conception, to requirements gathering, to execution and closeout. Helmed numerous project mapping and million-dollar CTI call centre implementations.

Managed a critical SR initiative to increase capabilities to 30,000 calls/day that propelled automation.

As Regional Coordinator, drove expense reduction and expense management goals for VP portfolio – directed idea life cycle management, expense control, status reporting, and overall education/training and access to information.

Business Process Transformation/Digitalization Cost Saving

Worked with call centre, marketing, product development, technology, to eliminate all paper on representatives’ desk.

Launched multiple card products Fav 5, SBS Business Gold Rewards Card, Costco Platinum Cash Rebate, Choice Plus product enhancement, Canada Favorite Place Merchant Bonusing, worked 2 work streams for Chip & Pin.

Integrated ERP functionality components to allow for SOA & Web Services to utilize information for different applications without the need to code individually for each and every change made to the service.

Service Delivery/Business Operations

Delivered the service delivery experience to our customers through a collection of support channels (ERP, CRM, Voice Response) and a multitude of support systems required to run the organization.

Met the SLA requirements of Tier 1,2,3 systems/application/infrastructure.

Worked with team for root cause analysis to implement triggers before they become an issue.

Managed the external relationship with 3rd party vendor to ensure that SLA’S are met & that appropriate staffing is in place.

Disaster Recovery/ Program Portfolio Solution Accomplishments

Emergency Preparedness/Business Continuity /Continuity of Operations/Contingency Planning/Disaster Recovery are not just about protecting the people, technology, data and the creation of redundancy. It is about understanding the business, keeping


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the people safe, connecting to information & core business functions so business can operate seamlessly uninterrupted with critical infrastructure resilience

Worked with the business & 3rd party vendor (IBM) to implement a unified Business Continuity Program that met to save guard the safety of people, protection of corporate intellectual property, resources, functions, and business services.

Conducted annual tabletop exercises for operational areas to validate and update plans as necessary.

Devised Business Impact Analysis (BIA) study for all lines of business as part of the Business Continuity Plan (BCP) development along with performing quantitative & qualitative risk assessment to identify critical areas & processes.

Project Management Initiatives:

Identified and mitigated schedule uncertainties and risks associated with assigned projects; tracked issues related to mitigation and contingency strategies to be executed as required throughout project lifecycles.

Developed detailed resource plans for each project; managed change requests, and reported status of all projects to infrastructure leads and internal stakeholders.

Established solid relationships with external teams to enable integration of teams into end-to-end project delivery process.

Created set of project metrics to facilitate future project planning and to determine opportunities for repeatable processes.

Maintained open line of communication with management, engineers, product managers, and support specialists.

Collaborated with functional leads to monitor project team activities and maintain schedule control.

Certified Scrum Master (7+ yrs)

Coached/Mentored a cross functional team of 9 resources to deliver quality software implementations for both ERP/CRM launches.

Facilitated release planning, sprint planning, backlog grooming, & retrospective meetings.

Conducted Scrum Daily standup, Product backlog, Sprint planning, Sprint review & Sprint Retrospective meetings.

Monitored the project progress & radiated the information to stake holders. Identified & mitigated team risks & impediments (Blocking issues, Critical Defects) on a daily basis

Worked with senior management, business & release management to understand the vision of the product prioritize & develop software release planning.

Removed team impediments on a daily basis to allow the team to deliver the sprint goals & deliverables.

Collaborated with members of the Product, Business & Engineering teams to develop & maintain product backlogs

Utilized both an Agile scrum board & Kanban to visualize the progress/workflow of the software development in progress.

Utilized Microsoft Azure cloud computing service to allow Architects/Programmers to build on the DevOps platform, for testers to perform testing & front/backend developers to build the API’s & micro services necessary.


Scaled Agile Framework® (SAFe®), in progress

ITIL (in progress)

Six Sigma Green Belt, CSM (Certified Scrum Master) Certification

Bachelor of Art – Accounting & Economics, University of Toronto, Toronto, ON

Telecommunications Management Certificate, Ryerson Polytechnic University, Toronto, ON

Contact this candidate