Highly disciplined and focused, seeking an IT Professional position as
Computer Support Specialist /Computer Technician/IT Specialist
where my knowledge and skill can be fully utilized.
SUMMARY OF QUALIFICATION
•Excellent follow through, flexible, very focused on problem-solving and multi-task ability
•Excellent computer support such as troubleshooting, installations, and maintenance
•Great communication with my boss and co workers
•Great under pressure and in a fast passed environment
•Work well independently as well as aptitude for team work
•Positive attitude, problem solver, quick learner, team player, punctual
Platforms: Windows (all versions), Windows Server 2016 (Active Directory), macOS, Linux/Dos.
Software: MS Office (Word, Excel, Outlook, PowerPoint);
Hardware: Laptops, Desktops, MFD, Printers, Scanners and other peripherals.
Networking: LAN, WAN and Wi-Fi, TCP/IP, DNS, DHCP, Cabling, Modem, Routers, Switches, Hubs.
Identify, analyze and troubleshoot computer issues.
Repairs, replacement, modifications, and upgrade components and peripherals.
Perform update software patches, clean and removing junk files, malwares, with defragment hard drives to keep and speed up system performance and preventive and strengthen security
Install and configure software applications and electronic mail.
Install, upgrade and maintenance of Windows.
Install, trouble-shoot and maintaining LAN/WAN environment and Corp. backup need
IT Support Specialist 2005-2017
Electro-mechanical technician of telephone equipment
Ukrgastechcommunication Donetsk, Ukraine
Responded to phone calls, emails and in-person requests with efficient support for clients
Provided technical support for internal users desktop application issues
Installed, upgraded and maintenance of Windows
Installed and configured Symantec Antivirus/Antispyware software
Documented help desk resolutions, and provided overall assistance in daily
Install, Troubleshoot, upkeep LAN/WAN, purchase of equipment
Installed software, configured and tested customer’s Desktops, analyzed functionality of peripheral
Instructed and trained end-users regarding computer literacy
Collected information through client phone calls to identify and report product problems.
Operate office machines, such as photocopiers and scanners, facsimile machines.
Provided backup support by creating images for the whole system.
Familiarity with all established environmental, health and safety regulations and practices
Strong experience in electronics assembly, PCB assembly and repair
Performed diagnostics and troubleshooting of system
Input daily data to database by using internal application and monitoring daily jobs
End-User Support including Install, Troubleshoot, Repair, Software and Hardware
Thorough knowledge to recognize electronic components, related symbols and polarities
Ability to read simple schematic and logic diagrams, resistor color codes, wire lists
Provided technical support for internal users’ desktop application issues
Ability to read blueprints, process sheets, and other related documentation
Sales consultant of computer equipment 2003-2005
Unitrade Donetsk, Ukraine
●Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.
●Investigates new items and makes recommendations for purchasing products.
●Checks inventory to ensure orders are in stock, takes orders over the phone and in person.
●Advises customers on technical matters and recommends appropriate computer configurations.
●Solicits information about computer needs from customers.
●Provide technical support after merchandise is purchased.
●Install software, configure and teste customer’s Desktops and Laptops, Antivirus, Firewall.
●End-User Support including Install, Troubleshoot, Repair, Software and Hardware
●Stay abreast of market trends, assist with the company helpline.
●Serve as a customer service rep for customers who have questions or difficulties.
●Demonstrate product features before a sale, help customers maximize the use of software features.
●Advise on appropriate user training.
●Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.
●Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.
System administrator of internet café, game club 2001-2003
Middle Earth Donetsk, Ukraine
●Installed, maintained and repaired computer components, equipment, operating systems, hardware (Desktops, laptops, printers, scanners, etc.) software, network access to personal computers;
●Performs preventive maintenance;
●Diagnoses, repairs, adjusts and replaces equipment;
●Performs repair and maintenance of hardware and software systems;
●Troubleshoots hardware and software problems and performs corrective action;
●Installs, moves and removes equipment;
●Performs installations and troubleshooting on Windows, MS Office;
●Provides training to users
●Virus removal, data transfer, data recovery.
Bachelor’s Degree in Telecommunications 2003-2006 O.S. Popov Odessa National Academy of Telecommunications Odessa, Ukraine
Certificate Desktop Support Technician 2019
Compu21 NY, USA
Certificate 10-Hour OSHA for the Construction Industry 2018