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Software Desktop Support

Brooklyn, NY
February 19, 2020

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Serhii Holovko

NY ***** 646-***-****

Highly disciplined and focused, seeking an IT Professional position as

Computer Support Specialist /Computer Technician/IT Specialist

where my knowledge and skill can be fully utilized.


•Excellent follow through, flexible, very focused on problem-solving and multi-task ability

•Excellent computer support such as troubleshooting, installations, and maintenance

•Great communication with my boss and co workers

•Great under pressure and in a fast passed environment

•Work well independently as well as aptitude for team work

•Positive attitude, problem solver, quick learner, team player, punctual


Platforms: Windows (all versions), Windows Server 2016 (Active Directory), macOS, Linux/Dos.

Software: MS Office (Word, Excel, Outlook, PowerPoint);

Hardware: Laptops, Desktops, MFD, Printers, Scanners and other peripherals.

Networking: LAN, WAN and Wi-Fi, TCP/IP, DNS, DHCP, Cabling, Modem, Routers, Switches, Hubs.


Identify, analyze and troubleshoot computer issues.

Repairs, replacement, modifications, and upgrade components and peripherals.

Perform update software patches, clean and removing junk files, malwares, with defragment hard drives to keep and speed up system performance and preventive and strengthen security

Install and configure software applications and electronic mail.

Install, upgrade and maintenance of Windows.

Install, trouble-shoot and maintaining LAN/WAN environment and Corp. backup need



IT Support Specialist 2005-2017

Electro-mechanical technician of telephone equipment

Ukrgastechcommunication Donetsk, Ukraine

Responded to phone calls, emails and in-person requests with efficient support for clients

Provided technical support for internal users desktop application issues

Installed, upgraded and maintenance of Windows

Installed and configured Symantec Antivirus/Antispyware software

Documented help desk resolutions, and provided overall assistance in daily

Install, Troubleshoot, upkeep LAN/WAN, purchase of equipment

Installed software, configured and tested customer’s Desktops, analyzed functionality of peripheral

Instructed and trained end-users regarding computer literacy

Collected information through client phone calls to identify and report product problems.

Operate office machines, such as photocopiers and scanners, facsimile machines.

Provided backup support by creating images for the whole system.

Familiarity with all established environmental, health and safety regulations and practices

Strong experience in electronics assembly, PCB assembly and repair

Performed diagnostics and troubleshooting of system

Input daily data to database by using internal application and monitoring daily jobs

End-User Support including Install, Troubleshoot, Repair, Software and Hardware

Thorough knowledge to recognize electronic components, related symbols and polarities

Ability to read simple schematic and logic diagrams, resistor color codes, wire lists

Provided technical support for internal users’ desktop application issues

Ability to read blueprints, process sheets, and other related documentation

Sales consultant of computer equipment 2003-2005

Unitrade Donetsk, Ukraine

●Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.

●Investigates new items and makes recommendations for purchasing products.

●Checks inventory to ensure orders are in stock, takes orders over the phone and in person.

●Advises customers on technical matters and recommends appropriate computer configurations.

●Solicits information about computer needs from customers.

●Provide technical support after merchandise is purchased.

●Install software, configure and teste customer’s Desktops and Laptops, Antivirus, Firewall.

●End-User Support including Install, Troubleshoot, Repair, Software and Hardware

●Stay abreast of market trends, assist with the company helpline.

●Serve as a customer service rep for customers who have questions or difficulties.

●Demonstrate product features before a sale, help customers maximize the use of software features.

●Advise on appropriate user training.

●Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

●Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.

System administrator of internet café, game club 2001-2003

Middle Earth Donetsk, Ukraine

●Installed, maintained and repaired computer components, equipment, operating systems, hardware (Desktops, laptops, printers, scanners, etc.) software, network access to personal computers;

●Performs preventive maintenance;

●Diagnoses, repairs, adjusts and replaces equipment;

●Performs repair and maintenance of hardware and software systems;

●Troubleshoots hardware and software problems and performs corrective action;

●Installs, moves and removes equipment;

●Performs installations and troubleshooting on Windows, MS Office;

●Provides training to users

●Virus removal, data transfer, data recovery.


Bachelor’s Degree in Telecommunications 2003-2006 O.S. Popov Odessa National Academy of Telecommunications Odessa, Ukraine

Certificate Desktop Support Technician 2019

Compu21 NY, USA

Certificate 10-Hour OSHA for the Construction Industry 2018


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