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Software Support

Location:
Milwaukee, WI
Posted:
February 20, 2020

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Resume:

Michael J. Wilson

414-***-****

**** * ******** ****, ********* Bay, WI 53217

adbv4e@r.postjobfree.com

Professional Profile:

Windows 10,8,7, XP

Active Directory

DNS, DHCP

MS office 365,2016,2013,2010

Group Policy

Vmare (VCP Certification)

Windows Server 2016,2012,2012 R2

HTTP/HTTPS

TCP/IP v4 & v6

Cisco router, switches, protocol

Telnet, SSH

FTP

Hardware and software troubleshooting

Virtual PC

Vmware ESXi 5.x

Programming HTML, C+, Visual Basic

SolarWinds

Application Development

Ticketing System Spiceworks, Relativity 9.5

Adobe Suites

Visual Studios

Education:

Milwaukee Area Technical College

2012

Associates Degree

Computer Networking

Military Service:

U.S. Army Combat Veteran

Staff Sargent E-6

Honorable Discharge 2006

Professional Experience:

Trace-A-Matic

Position

2018-2020

IT Support Specialist

Provide Computer Support at the desktop or over the phone.

Diagnose software and hardware issues and resolve them.

Take calls for Helpdesk support from employees and log tickets using Spiceworks.

Deploy new computers with updated software packages.

Rebuild and redeploy computer that had software or hardware issues.

Work with vendors to resolve hardware software issues.

Continued

Foley & Lardner LLC

Position

2015-2017

Litigation Support Analyst

Provide ligation support to the company by handling request from the Project Mangers to import, export or replace documents in the Relativity Database

Build new processing templates for news processing sets

Create new databases in Relativity as requested

Create new user groups and assign permission to Relativity Database

Create load file to import document into the Relativity Database

Milwaukee Housing Authority

Position

2015

Programmer IT Specialist

Deploy weekly updates to desktops using Desktop Central

Vmware Server Administrator

Take calls for Helpdesk support from employees and log tickets using Spiceworks

Work with department managers and third-party vendors to resolve software and application issues

Develop applications in house to save cost and ensure current applications and resources are available

Schedule and track service requests and parts ordered from vendors

Work with vendors on testing and deploying new software and solutions

Milwaukee Area Technical College

Position

2012-2015

IT Specialist

Develop Mobile Application for Tutoring Services linked to the MATC2 Go Application

Link Data Base to Web Site and Mobile Application for real time updating

Design Queries and reports using MS Access, MS Excel and SQL

Provide end user support at the desktop

Set user permissions and user groups using Active Directory and Group Policy

Setup projectors and smart boards for video conferencing

Conduct One-on-One training sessions with the students



Contact this candidate