Help Desk Technician

CONTACT

*****, **** ***** ****

Blackclick Oh *3004 Usa

Mobile: 380-***-****

*********@*****.***

EDUCATION

High School Diploma: Computer

skill

Roger Anglade, Haiti, Port Au

Prince

Diploma: Warehousing Operations

And Maintenance Technology

Uapa, Santo Domingo

LANGUAGES

English:

a ee ee ee

Advanced (C1)

Spanish :

]S. = SS SS SS

Bilingual or Proficient (C2)

STEEVENSON LOUIS

PROFESSIONAL SUMMARY

SKILLS

+ Inventory Tracking

+ Pallet Jack Handling

+ Pallet Jack Operation

+ Inventory organization

+ First Aid Certification

+ Purchase Order Review

Shipping and receiving

WORK HISTORY

March 2020 - July 2023

Help Desk Technician, /tsc, Santo Domingo

Optimized helpdesk workflows by identifying areas for improvement

and implementing necessary changes.

Generated reports to track performance and analyze trends.

Maintained accurate documentation of help desk tickets, ensuring

proper tracking and resolution of issues.

Responded to support requests from end-users and patiently walked

individuals through basic troubleshooting tasks.

March 2010 - August 2011

Help Desk Technician, Haute Etude, Haiti, Port Au Prince

+ Responded to support requests from end-users and patiently walked

individuals through basic troubleshooting tasks.

Contact this candidate