Marshall Levins

**** ***** ** – Columbus, Ohio **204 – Cell: (614) 702- 4397 –

Email: ad3wt4@r.postjobfree.com

Motivated professional seeking an opportunity to leverage IT and Customer service experience while

offering continued growth and advancement opportunities

.

Professional Experience

Dublin City Schools, Dublin, OH (July 2022-Current) Systems Administration

• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

• Perform routine/scheduled audits of the systems, including all backups U.S Bank, Columbus. OH (Dec 2021-July 2022)

Computer Imagine Technician

• Unpack, configure, and image server desktop and laptop computers

• Resolve issues with malfunctioning products

• Build, configure, install, troubleshoot and repaid computer systems and related hardware

Veeam Software, Columbus, OH

Technical Support Specialist (contract May-Dec 2021)

• Provide a technical level of support communicating with customers via the

• telephone, and/or via Email

• Concluding towards probable solutions by analysis of customers logs,

• troubleshooting customers environment, and replicating scenario’s in the support

• lab

• Communicate with customers to follow instructions and implement solutions, or

• recommendations towards the customers requirement if they are in sync

• with Veeam’s best practices;

• Building and maintaining positive customer relationships, resulting in a higher

• than 85% in positive surveys;

• Monitoring support ticket queues together and processing cases before

• breaching the service level agreement;

• VMware ESX(i);

• Microsoft Hyper-V;

• Microsoft AD and Exchange server administration;

• DB (SQL/Oracle);

• Windows OS 2008(R2) and/or 2012(R2) advanced user or administrative level;

• UNIX and/or Linux knowledge advanced user or administrative level

• Practical understanding of TCP/IP (OS, firewalls configuration). Safelite Auto Glass, Dublin OH

Customer Service Representative in Executive Services

(2019-2021)

• Managed customer insurance coverage and deductibles

• Effectively communicates support with company issues

• Demonstrates professional and proficient skills

• Performed daily system checks of software sv2,

mainframe, Avaya

• Monitored active directory, add/ delete users, groups

• Trouble shoot computer hardware, desktops, laptops and printers

Trillium Staffing, Columbus OH

General labor (2018-2019)

Family First life, Uncasville, CT

Licensed Insurance Broker (2016-present)

• Initiated New Client Acquisition

• Recruited and Mentored new agents

• Advised customers on insurance policies depending on their needs Key Concepts International, Mansfield OH General Manager

(2011-2012)

• Maintained payroll for all employees

• Created business profit margin reports

to track business activity

• Recruited and Trained new employees

CenturyLink, Mansfield OH

Business Sales Representative (2010-2011)

• Provided high-quality customer care with company issues

• Created opportunities for up sells per company wishes

• Exceeded sale quota and targets

Dish Network, Hilliard OH

Technical Support Agent (2009-2010)

• Provided technical support for Dish network systems

• Recognized for excelling and becoming top 5 in the company customer satisfaction

Katin, Inc., Milwaukee WI Training Manager (2007-2009)

• Developed and Implemented training and sales techniques for all employees

• Ensured all employees were compliant with company policies and procedures

Education

B.S Cloud Computing, WGU- 2022

I.T. Certification-Graduated 2020

MY COMPUTER CAREER, Columbus, OH

Studied Nursing (2005-2007) HOCKING COLLEGE, Nelsonville OH

Insurance License (2015)

HONDROS COLLEGE, Westerville OH

Contact this candidate