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Service Sales

Glen Ellyn, IL
February 19, 2020

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Dennis Charles Wenk

*** ********** **,

Glen Ellyn, Illinois, 60137


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A client-oriented IT professional with the know-how to develop and execute effective strategies that delivers extraordinary results. Broad international consulting experience in over 20 countries, integrating complex hybrid IT environments that increase resiliency, reduce risk, and delivers competitive advantage. An empowering leadership-style that encourages accountability and teamwork in diverse, multi-cultural situations. Key-note speaker; author; and thought-leader.


Cloud Computing – Designed and deployed a NIST-compliant Cloud Readiness process to accelerate adoption of highly available, resilient and secure hybrid cloud computing environments (Commercial-cloud ecosystems and private cloud). Designed and deployed a TOGAF-reference architecture process to objectivity evaluate the essential attributes and characteristics of hybrid-cloud computing. (AWS, AZURE, OPENSTACK, Private Cloud)

Corporate Leadership – Provided overall leadership, line-management, and strategic direction for a new ‘High Availability Management Services’ Department within a large EU financial institution. Directly responsible for 285 people in 8 departments during 23 months of intensive consolidation activity. System availability improved to 99.998%, protecting over £38M (~$60M) daily transactions. Realized contribution from my leadership was estimated to be over £350M (~$553M) by executive management.

GRC – Developed a repeatable methodology that economically quantifies operational risk & cost-justifies the return on technology investments that reduce risk. Using this methodology conducted an operational risk assessment and developed a board presentation to justify a $23M investment for a large International Mexican bank to improve the resiliency of the IT infrastructure that reduced expected-loss by more than $90M annually, mitigated regulatory exposures, & minimized the BASEL-requirement for capital reserves.

Revenue/Demand Generation - Generated worldwide demand for infrastructure-resiliency, executed entire solution-sales cycle; launched

several new, innovative service offerings, provided demand generation activities through marketing mix, the sales lead and resource management and provided delivery oversight. Accelerated strong market adoption for innovative service offerings generating $2.8M in consulting revenue and $35M in product revenue-drag during initial roll-out. Exceeded quarterly-quota, Q-o-Q over a 3-year period.

Merger/Consolidation - Developed and implemented a consolidation strategy for a Major European Financial Institution. Successfully integrated eight (8) multi-national data centers into two (2) highly resilient mega-centers in 12 months without compromising service availability, performance or security. Reduced infrastructure operating-expense by 28% (£10M annually), increased productivity by 44% and enabled future economies of scale.

Information Governance & Records Management – Deployed data analytical tools at multiple clients which delivered insights regarding the access and use of structured and unstructured data and to classify the data, prevent security threats, optimize storage, identify PII exposures and reduce regulatory risks.

Information Technology Infrastructure Library (ITIL) – Served as the Availability Manager for a major Health Insurance Company improving IT service benchmarks in 4 months from 4.9 Sigma to 5.59 Sigma by implementing and enforcing proper management practices. Increased service reliability while reducing monthly hardware maintenance costs by 22%, over $48,000 monthly by implementing effective inventory control and aggressive asset management.

Process Improvement - Transformed this crisis prone operation into a robust Service Center positioning it for greater market penetration re-aligning resources, normalizing operations and increasing service levels from a low of 97.9% to over 99.99% reliability within 4 months.

IT Infrastructure - Developed ten-year reference architecture and strategy for a large NA insurance firm’s IT infrastructure. Identified material weaknesses within the IT infrastructure for a large South African (SA) bank and economically quantified the expected loss to gain board approval for improvements that increased operational availability to 99.998% and reduced material operational exposures.

Business Resilience - Developed the economic justification for the IT investments required to improve the quality of service and reduce material exposures by over $3.8M annually for an Argentine Telecommunications Company.

Operational Risk - Worked with executive management of an international IT Managed Service Provider in Helsinki, Finland to identify service gaps and compliance issues related to the European Programme for Critical Infrastructure and Telecommunications Industry Association (TIA) 942 standard for high availability services.


Solomon Edwards – Principal Consultant, August 2019 – Present

Provided industry knowledge and expertise to support Enterprise Risk Management (ERM) second line of defense for IT and Operational Risk oversight and governance. Evaluated IT risk metrics and thresholds to determine appropriateness and developed additional IT risk metrics, as needed. Represented Corporate ERM at IT Disaster Recovery meetings and reviewed the viability of the ITDR program. Identified and documented gaps within the first line of defense and recommended remediation plans. Developed recommendations and evidence of second line of defense oversight for effective IT risk management.

DIMENSION DATA – Principal Consultant Americas, April 2018 – January 2019

Responsible for providing multi-technology consulting services to clients to analyze and provide strategies and solutions on all aspects of infrastructure and related technology components. In addition to being viewed as a trusted technical advisor to the client, the Principal Consultant has primary responsibility for consulting services business development, consulting service solution delivery, and education of the sales force regarding value selling of Hybrid Cloud consultative services. Delivered several risk-based services that increase business effectiveness by quantifying and mitigating operational risks. Delivered insights regarding the access and use of structured and unstructured data and to classify data, software-defined storage, prevent security threats, optimize storage, identify PII exposures and reduce compliance risks.


Provide Worldwide leadership for Veritas’ Resiliency & Continuity Consulting Practice. P&L responsibility & WW practice accountability for advisory consulting focused on developing strategies & architectures for highly available, resilient and secure infrastructures in heterogeneous IT environments including SDDC, software-define storage, remote replication, cluster storage systems, cluster server. Deliver solutions relating to cloud computing, SDDC, replication, virtualization, operational risk and resiliency.


Responsible for leading the West Region to dominate in storage management and high-availability across the customer base with a mix of programs including; Refinement and development of the Storage and Availability Management sales messaging by market segment; Evangelize and deliver the Symantec availability product lines, and drive success in the storage/availability market; Meet with key customers to articulate the Symantec vision; Collaborate with channel teams to enable partners and open cross-selling opportunities; represent customers’ requirements back to the product management.


Provided advice and guidance to clients on how to design implement and manage successful transformations to Cloud infrastructures and ecosystems. Service-advice included design and architecture of cloud-computing infrastructures as well as transforming to an agile business enabler. Assisted clients in developing the strategic-foundation needed to support cloud-computing.


Provided leadership & P&L responsibility for a management consulting practice focused on evaluation of emerging technologies, technology transformations, and complex IT consolidations. Delivered WW solution-based sales support, & customer-facing presentations relating to remote replication, storage virtualization, operational risk & resiliency. Delivered large, international engagements in over 20 countries generating $2.8M YoY with over $35M in pull-through product-drag.



Frequent writer speaker at world-wide industry conferences, Awarded the Best Management Paper by the Computer Measurement Group (CMG) & runner-up for the 2013 Contest.

Information Technology Infrastructure Management Group, Business Continuity Focus Expert (2007 – 2009); Outsourcing Institute, SIG-Leader Cloud (2010); Continuity Insights Editorial Advisory Board, Technology Chair (2012- Current); The Global Conference on Disaster Management, Expert Advisor (2012-current)


MBA Accounting and Finance, Northern Illinois University, DeKalb, Illinois

BS Computer Science, Northern Illinois University, DeKalb, Illinois

AS Computer Science from Moraine Valley Community College, Palos Hills, Illinois

Certified Organizational Resilience Executive (CORE); Competitive Intelligence Professional (CIP); ITIL Certificate in IT Service Management, Certified Information Systems Auditor (CISA), ITSM – IBM Systems Management Institute, Certified Systems Professional (CSP), Certified Data Processor (CDP)

Management Style

A highly participative management style, taking an empowering approach, emphasize delegation, and a preference to trust subordinates to take as much responsibility as possible. A visionary leadership style emphasizing the organization’s vision for the future, mission and long-term strategic plan. Highly human-relations oriented; placing high value on the feelings, experiences, and emotional state of those who report to me.

Orientation to the future

Highly optimistic.

Expect positive outcomes.

A strong preference for change.

An affinity for new learning, change, and innovation.

Personal Working style

Strong customer-focused orientation.

Work-centered, highly flexible demonstrating a spontaneous, flexible and nonconforming approach to work.

Emotionally resilient personality and able to handle stress and pressures.

Keeps composure when confronted with potentially frustrating circumstances.

An intrinsic work motivation from the work itself such as its scope, challenge and variety.

Interpersonal style

Highly extroverted.

A blend of independent and collaborative orientations.

Straightforward, candid, tactful and diplomatic.

Highly assertive.

Emergenetics is a combination of characteristics that emerge from life experiences, plus the genetics with which we were born. Emergenetics has scientifically determined that an individual’s temperament can be described in terms of behavioral and thinking attributes. I have Analytical, Social and Conceptual thinking preferences, with third third Expressiveness, third third Assertiveness, and third third Flexibility. What does this Profile mean?



Clear thinker

Logical problem solver

Data driven


Learns by mental analysis

I have preference for analytical thinking which are thought processes that are theoretical, rational, and skeptical. I pursue topics until I am satisfied that I have the correct information and prefer conclusions that are backed up with data and research.




Intuitive about ideas


Enjoys the unusual

Learns by experimenting

My preference for conceptual thinking are thought processes that are theoretical, unusual, and visionary. Some ideas may confuse people who do not share my preferences for Social and Conceptual thinking, but I use my Analytical preference to translate my ideas into terms everyone understands.




Intuitive about people

Socially aware


Learns from others

My preference for Social thinking are thought processes that are concrete, relational, and empathic. I see the human side of events and ideas. I value personal intuition and seek advice from others.



Practical thinker

Likes guidelines

Cautious of new ideas


Learns by doing

I do not need a corporate culture with many rules and regulations or even a clear chain of command. I get things done and I tend to do many things, all at the same time.

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