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Customer Service Sales

Alliston, ON, Canada
February 19, 2020

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** ****** ****, *********, *** *W0



An accomplished administrative professional, and now seeking a position that will make the most of my administrative experience while offering additional opportunities for my growth and professional development. Listed below, are a series of skills and abilities that will allow me to purchase materials, services for any designated department.


MRP reporting and analyzing customer requirements.

Conflict Resolution.

Leadership skills and effective team member.

Ability to forecast raw materials consumption, and weekly averages.

Extensive knowledge of BOM processing.

Proven experience in price negotiating skills with vendors and freight carriers.

Effective customer service skills – diligent at maintaining suppliers score cards.

Strong and solid Management experience with effective problem solving and resolution skills.

Proven knowledge of departmental inventory planning, while ensuring of accuracy of all reports and time efficiency skills.

Effective verbal, written communication skills as well as interpersonal skills– English, Italian and Spanish.

Proficient production scheduling.

Extensive experience at demand planning.

Experience with procurement documents and reconciliation reports.


Apr. 2017 – Jan 2020 Hercules Sealing Products Inc. Barrie, ON

Supply Chain Materials Supervisor

Responsible for leading of the daily processes relating to the purchasing, planning, and inventory control activities for two locations using an MRP system (IFS) for two Canadian Sites.

Interaction with Sales, Technical Support, Distribution and Accounting departments as well as Corporate Head Office, couriers, customs brokers.

Responsible for the analysis of inventory levels and annual budgeting.

Development and maintenance of key metrics.

Developed purchasing, planning, and inventory policies and procedures that are consistent with company guidelines.

Ability to identify and evaluate current suppliers for price trends, cost reductions, effectiveness for assigned products, equipment, supplies, services that enable me to make decisions accordingly.

Responsible for sourcing and negotiating pricing and terms with new qualified suppliers.

Accomplishments: Assisted in the coordinating and implementation of the existing Montreal location, ensuring all production machinery and materials and staffing were accommodated at the new location, meeting compliance of the Ontario Occupational Health and Safety Act.

Also, implemented: Daily Cycle Counts in order to reduce inventory losses and minimize supplier expedites.

Apr. 2013 – to Apr. 2017 Vaughan Tech Hose & Fittings - Woodbridge, ON

Accounts Manager and Customer Service

Effective management of existing accounts, while expanding customer base by creating new customer accounts as required.

Responsible for effective product marketing strategies in order to increase revenue.

Responsible for day to day product Sales, customer service, daily raw material orders out to vendors and forecasting.

Responsible for generating sales reports on daily, weekly and monthly basis, sales forecasts and budgeting.

Daily processing of all requests for quotes from customers in a timely manner.

Reviews finished goods pricing on a quarterly basis, sources new vendors and will coordinate deliveries as needed.

Accomplishments: undertook and coordinated ALL aspects of systems set up and inventory management prior to business inauguration.

Apr. 2010 – Mar. 2013 Magna International (Mytox & Rollstamp) - Woodridge, ON

Materials Analyst

Responsible for inventory management of assigned part numbers, including optimization of inventory levels on the floor, & CMI data-entry of appropriate parameters to ensure optimization.

Cycle counting.

Corrective Action requests and obtains CA’s as required when errors are discovered.

Reviews and audits supplier releases daily basis after weekly MRP run.

Daily supplier schedules in order to ensure optimum inventory level.

Daily follow up on all “past due” SKU numbers.

Daily Coordinating of freight with suppliers (inbound/outbound) for Company responsible runs.

Reporting unforeseen issues which may affect production immediately to supervisors.

Evaluates / maintains supplier delivery performance.

Initiates via Buyers, supplier debit/credit notes for shipment discrepancies, excess freight charges.

Provides on-call Expediting support during non-normal business hours as required.

Maintains responsibility for departmental Continuous Improvement at all times, both in general and specifically related to individual duties.

Major Accomplishments: Assisted in the re-organisation of the warehouse and also implemented daily and monthly Cycle Counts the bar code readers.



P.C. Skills include:

All Microsoft Office Programs and Microsoft Project.

Excellent Spreadsheet skills, Flow Charts, Data Chats etc.

Windows, Internet, E-mail

Mainframe Systems:

HP UNIX (Manbase and IDOL)

SQL report writing and Security

Trans4M - IFS and IBM AS400

System Conversion experience


Supply Chain Materials Inventory Monitoring and I-Supply systems – Johnson Controls.

Holland, Michigan – 2005

Better Customer Care – Toronto, Ontario – 2004

Materials planning for the Automotive Industry and SMART Systems – Chrysler’s headquarters Auburn Hills, Michigan – 2004.

IDOL/SQL Report Writer 2003

IDOL/SQL Menu Management – 2003

IDOL/SQL and Data Management 2002

IDOL/SQL Security – 2002

Working towards CPIM designation.


Manuel Rodriguez Objio, Dominican Republic

Completed and obtained High School Diploma. Graduated May 1986.


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