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Administrative Assistant Customer Service

Location:
Montreal, QC, Canada
Posted:
January 14, 2020

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Resume:

Danielle Groulx

** *** ******** ****

Gatineau,Quebec

J9H 5 M1

819-***-****

SECURITY CLEARANCE:

Enhanced

LANGUAGE:

Communicate orally and in writing in English and French

EXPERIENCE AND KNOWLEDGE WITH GENERAL OFFICE EQUIPMENT AND SOFTWARE :

Photocopier, multi-line telephone, facsimile, scanner.

Microsoft Word, Microsoft Outlook, Excel, Power Point, CCM Mercury, ACCPAC, Free Balance, Internet Explorer, Equifax, CRM, SAP, Excel, Quick Books, SAMM. LRS (Live records server.)

OBJECTIVE

Acquiring a challenging position as an Administrative Assistant or Program Officer in a growth-oriented agency/department which will allow me to both further utilize my skills and acquire new abilities.

PROFILE

My experience has a manager introduced me to the clients relations environment and also the unforeseen events that may occur. I have a good sense of judgment, leadership, and the ability to resolve problems and make decisions. I am able to handle multiple assignments under high pressure and consistently meet tight deadlines. I am mature, energetic with strong team-playing qualities and also ready to undertake any challenge.

WORK EXPERIENCE

Elections Canada administrative officer AS-02 (casual) 2019-07-05 2019-12-31

·Administrative duties including supporting multiple departments through photocopying, scanning, editing, proofreading, and assisting with various projects.

·Full cycle recruitment; sourcing and screening candidates through to coordinating on-boarding.

Assist in the creation and implementation of HR programs; performance management

Assist in the creation and implementation of HR programs; performance management

Elections Canada-FNS agent (casual) 2019-06-03 2019-07-05

·Resolve any related client concerns and any customer inquiries/complaints appropriately. Handle all inbound and outbound correspondence in a professional and courteous manner.

·Ability to multi task as well as handle multiple customer's issues at a time Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative.

Health Canada - Santé Canada administrative officer AS-02 (casual) 2019-03-04

·Working with My source in staffing action request (deleting, staffing and creating new position) scanning all request and adding all information in the employer’s files. Seeding all information by email to staffing. Adding all information about the employer in a spreadsheet under the right position. Inserting and adding position in chart.

Self-employed daycare provider - 2014 to 2019-03-01

·Supervising 6 to 9 children, keeping records on individual children including daily observations of the child, instruct children in health and personal habits such as eating, resting and toilet habits. Reading to children and teaching theme simple painting, drawing, singing and dancing and learning the alphabet and numbers. Preparing nutritious meals and snacks for theme. Bathe, dress and groom children and change their diapers and toilet train theme. Cleaning and organizing toys and materials and ensure a tidy activity area. Preparing contract for the parents, preparing my tax papers relevé 24 my years accounting for the year to send to my accounting.



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