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JR POS Engineer

Makati, Philippines
January 13, 2020

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#**-* ***** ***** **. Veterans Vill. BGRY. Pasong Tamo Quezon City Phils.

Cellphone: +639*********, +639********* email -; skype: or

OBJECTIVE: I would like to pursue a challenging career and strive hard to acquire knowledge and achieve higher grounds in the ever growing and innovative field of IT. My areas of expertise include POS (Point of Sale system) and onsite technical support involving software and hardware.


Detail oriented Jr. POS System Engineer with extensive experience in retail and customer service. Troubleshoots highly technical issues with ease and patience. Team player who is flexible, reliable and adaptable to dynamic environments.


Business process improvement

Team player

Employee training and development

Report analysis

Schedule Management

Excellent communication skills

MS Visio

Administrative, Servers

Business process improvement, Team player

Excellent communication, Technical support

Hardware installation, Troubleshooting

Computer networks, Utilities

Documentation, Local Area Network (LAN)

Employee training

IT support






2/2016 to present - Fisher Retail Inc.

JR. POS Engineer

Was an integral part of planning, documenting, testing, deploying and support of Point of Sale system.

Delivered training and support to end user of the equipment.

Assisted Project management team in the development and implementation of software and hardware system.

Proficient in troubleshooting installed software and hardware system of POS.

Successfully managed the training and installation of hardware and software of Fisher Retail Corp. POS system.

Managed calls flow and respond to technical support needs of customers.

Researched troubleshoot and resolved complex problems independently.

Ensure accurate policy & procedure documentation and completion of all necessary administrative tasks for customer service as needed.

13 yrs. of experience in Point of Sale System and implementing computer system requirements.

Troubleshoot, diagnose and repair hardware and software.

Handle installation and troubleshooting support request, including, but not limited to the following:

Windows/XP//7/10 Platforms. CentOS Server application, TPlinux POS application.

LAN System (including Remote Utility).

Handle Software and hardware installation, testing and repairs (onsite and remote), including but not limited to the following:

Software: MS Office, Utilities, EFT and POS Application.

Hardware: Scanners, POS terminals, and printers.

Trained and educated team regarding proper work completion and adherence to company standards.

Assisted in the identifying, acquiring and maintaining hardware software and network products.

Maintained and documented work completed on a daily basis; presented the report to management.

Installed hardware and software setup and administered support.

Provided network administration, and internal helpdesk support.

Updated, maintained, and distributed process and policy documentation to the team through group presentation and email communications.

Implemented new documentation procedures, processes for in taking request.

Plan and implement improvements for the continuing success of the department.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Proactively identified and solved complex problems impacting operations management and business direction.

11/2013 to 02/2016 Mallers Management Corp – Philippines

JR. POS Engineer

Maintained and monitored the server room, the wireless network and other server infrastructure of Department store and Supermarket.

Coached and mentored 6 new staff members, including conducting performance reviews.

Installed software, modified and repaired hardware and resolved technical issues.

Provide base level IT support to nontechnical personnel within the business.

Managed calls flow and respond to technical support needs of customers.

Researched troubleshot and resolved complex problems independently.

Trained, coached and mentored staff to ensure smooth adoption of the new program.

Document all server and network problems and other unusual events in detail.

Monitored system logs for all company computers and devices to maximize uptime.

Maintained and administered computer networks and environments, including computer hardware, software, and applications.

10 yrs. of experience in Point of Sale System and implementing computer system requirements

Ensure accurate policy & procedure documentation and completion of all necessary administrative tasks for customer service as needed.

02/2005 to 05/2013 SM Mart Inc. – Philippines

I.T. Associate

Support SM Department Store and retail affiliates

Performs console operation and monitors the performance of the system to ensure that all service level agreement is met.

Installation of hardware and software for Servers/PC Workstation/POS Terminals.

Maintain all POS Terminals and PC workstation in good working condition and virus free.

Provide Support/First level Support: Local Area Network (LAN) and Wide Area Network (WAN) Windows Server, Windows Software, and Application Electronic Fund Transfer (EFT) for card transaction Level 2 Support Process sales report for accounting use and safekeeping of important sale file daily to weekly to yearly files.

Coordinates reports with Office of the Branch Manager for new system implementation

Worked closely with team members to meet or exceed all customer service requirements.

Defined and documented technical best practices.

Built and provided basic end user troubleshooting and desktop support on Windows

Provided on-call support for critical issues


1996 - 2001 Bachelor of Science: Computer Engineering

Technological Institute of the Philippines-Quezon City


IBM I Series AS400 Training (System Admin)March 2018

Trained and led technical support teams of more than 4 support specialists.

Increased number of resolved job tickets by 50% over previous year.

Created and maintained data, network accounts and programs for across 4 department needs.

Officer in Charge (OIC) in the absence of Senior Manager (vacation leave or day off)


David Ivan Gonzales Alex Regondola Gerald Guzman

Central Support Asset Management Manager Area Manager

SM Mart Inc. Head Office SM Mart Inc. Super 8 Supermarket

MOA Complex Pasay City Head office +639*********

+639********* +639*********

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