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Customer service collections food beverage and hospitality

Location:
Knoxville, TN
Salary:
17
Posted:
March 13, 2020

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Resume:

Stephanie M. Sloan

865-***-****

adb96e@r.postjobfree.com

*** **** ****** **** ***. C

Knoxville, Tennessee, 37923

PROFESSIONAL SUMMARY

I am a vibrant, self-motivated and energetic employee with the drive to excel at the next level.

Expertise includes: Medical Billing, Insurance, Collections, Customer Service, Finance and Lending, Food/Beverage

And Hospitality

PROFESSIONAL EXPERIENCE

Blackberry Farms 2019

Wait Staff/ Server/ FOH

Areas of Responsibility:

oFive-star dining experience

oServer sequence presentation- four courses served

oSetup/ breakdown of dinning room

oOpening/Closing Duties/FOH

oKnowledge of all gust request/needs/wants/diets/ food allergies

oCleanliness of dining room/Wait staff area

oOrganization skills

oTable maintenance

oDaily four course menu knowledge

oTeam service oriented

oFOH knowledge/ understanding seating and hostess duties

oFood runner and server assistant

oFood/Beverage pairing

Fox Den Country Club 2018 - 2019 Server/Bartender/Banquets

Areas of responsibility:

oProvides food and beverage service to all members and their guests in a timely manner

oGreets members and their guests in the dining room and at all club functions

oMaintains order and cleanliness of all Club facilities

oAssures that member/guests satisfaction standards are consistently attained

oUp sales drinks, desserts and daily specials

oManaged and monitored snack bar and swimming pool while in season

Team Health Alcoa Billing Center 2013 - 2017 Patient Accounts Representative/Payment Poster

Areas of responsibility:

oWorked independently to balance batches daily

oPosted primary and secondary insurance payments

oPosted rejections from insurance EOB’s

oHelped with training of new employees

oPosition required excellent organizational skills and proficiency in attention to detail

oInsurance Verification

oExceeded expectations for QA production monthly and quarterly

oCall center environment

F.A.S.T Collections 2012 - 2013

Account Representative/Collections

Areas of responsibility:

oMaintained account collections on queued account lists and set up payment arrangements by phone.

oTook direct payments via phone by check, debit, and credit card.

oOffered settlements and discounts to resolve debt.

oWorked with attorneys to verify bankruptcy, MVA’s and w/c claims as well as judgement accounts.

oComplied with all FDCPA regulations.

oSmall call center work environment

Revenue Recovery Corporation 2009 - 2012

Account Representative/Collections/ Small Balance Department

Areas of responsibility: Third Party Medical Collections

oMaintained account collections on queued account lists and set up payment arrangements by phone.

oFiled medical claims with appropriate insurance companies to gain collections on accounts/ Insurance verifications

oTook direct payments via phone by check, debit and credit card.

oOffered settlements and discounts to resolve debt.

oWorked with attorneys to verify bankruptcy, MVA’s and w/c claims as well as judgement accounts.

oComplied with all FDCPA regulations.

oCall Center Environment

Superior Financial Services Inc. 2006-2008 Financial Service Representative/CSR

Areas of responsibility:

oGained extensive financial experience while preparing loan applications.

oIn house and in the field collection calls.

oBooking and closing loans.

oMaking field calls on dealers.

oEntering and filing UCC1 titles and obtaining credit bureau reports.

oUtilized my strong customer service skills including collection call and organizational skills

oTook payments in person and over the phone

oCash handling and daily balances of cash drawers

EDUCATION

KNOXVILLE BUSINESS COLLEGE 1988-1991

Associates Degree

Legal Office Administration

Training:

oACA International – Professional Telephone Collectors Technique’s 2011

oACA International – FDCPA: Facts, Fiction and Reality 2011

oACA International – Professional Collections Specialist 2012

oABC Certified 2018-2023

Additional Strengths:

oKnowledge and understanding of insurance policies and EOB’s

oIn depth experience with secondary finance lending institutions

oExceptional customer service skills and collection experience

oAttention to detail

oAbility to multitask

oCommunication skills

oFood/Beverage/Wine

Proficient in:

oMicrosoft Office

oMicrosoft Word

oAS400

oLoan master

oIDX

oE-mail

oData Entry

oMedical EOB/Coding Terminology

oPOS

oFormal/Fine Dining table set up

oSocial Media

oCash Handling/Balancing Cash Drawers

oComputer skills

References Available Upon Request



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