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Customer Service Analyst

Location:
Mumbai, Maharashtra, India
Salary:
27500
Posted:
March 11, 2020

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Resume:

CURRICULUM VIATE

Shamim Shahanoor Shaikh

Mohan Nano estate, I wing-608,

Kohojkhuntavali, Ambernath,

Thane – 421501

Contact No 810-***-****

Email ID : adb8wj@r.postjobfree.com

OBJECTIVE:-

I am ambitious and have a dynamic attitude with aspiration to make my life useful for other work.

WORK EXPERIENCE:-

1) worked with Reliance Mutual Fund as customer service executive from June 2012 to

Dec 2012

Responsibilities:-

Inbound team

Handling the calls related to RMF

2) worked with Gebbs Healthcare solutions pvt ltd as a process associate from Oct 2013 to Aug 2014

Responsibilities:-

Reading the EOB’s & Make the Payments

Make the charge corrections

3)Worked with Maneesh Pharmaceuticals PVT LTD as Account Officer from Sep2014 to Aug 2015

Responsibilities:-

Prepare journal entries

Monthly closings and preparation of monthly financial statements

Reconcile and maintain balance sheet accounts

Manually preparing the excel sheet for invoices records for the year ending audit purpose assist with preparation and coordination of the audit process

4)Worked with Inventurous PVT LTD as a Specialist from Sep 2015 to 31 Apr 2018

Responsibilities:-

Completes payment entry in a timely and accurate manner

Verifies all EFT deposits and scanned checks have been posted by month end

Properly communicates and documents payment denials in the practice management system

Appropriate billing representative in a timely manner.

Understanding EOB’s, posting correspondence as well as reconciliation and balancing.

At 90 days it is expected that you will be able to produce quality work quickly with minimal errors equating to 99% accuracy.

Designation Initially- Analyst

1st Promotion: As Sr Analyst

2nd Promotion: As Specialist

5)Presently working with RIYA HOLIDAYS as a Account officer from May2018 to till now.

Responsibilities Remittance

Need to send mail to vendor for the statements as on date.

Need to upload the appropriate documents in E-net (15 C declaration form,invoices,digitalsignature,etc)

Passing the journal entries on daily basis with reconciliation

Keeping Maintaining manually excel sheet for the vendors state wise

Responsibilities Credit control

Follow-up with Hotels/ Agents and Clients as per the payment due date.

Follow up on Outstanding payments

Reminder to the team as per cut off.

Prompt action on mails received from customer on the reports.

Corporate sheet updating on Google sheet and reporting.

Overdue of B2B list and update.

Co ordinate with MIS for any report modifications in the report template.

Bank statement checking and reporting on the collection client wise – team wise and pass the receipt entries book the TDS for the same.

Hotel commission follow-up weekly or daily basis.

Age wise – Team wise data to be published internally with the team / Operation team wise / state wise.

For new corporates we fill the vendor creation form for the same.

W/inn and W/off of previous month as soon as billing is finalized state wise.

Bad debts – Working and approval process.

Follow-up for the hotel tax invoice for billing purpose on daily basis.

Outstanding data to be published for the management once in a week

SPECIAL QUALITIES:

Initiative, Creativity, Like to take Challenging Task, Workaholic

Good Observation & leadership, People management skills,

Impressive Communication, Good Listener, approachable.

PROFESSIONAL PROFILE

- MBA in Finance from Mumbai University. Possess strong communication, presentation and interpersonal skills with ability to co-ordinate activities and work in team environment to meet the deliverables.

QUALIFICATIONS

Professional Qualification

Qualification

Board

Year

Grade

MBA

Mumbai University

2012

I

Educational Qualification

Qualification

Board

Year

Grade

SSC (10)

Mumbai Board

2004

II

HSC (10+2)

SNDT

2006

II

Commerce

SNDT

2009

II

ADDITIONAL QUALIFICATION

NISM Certified in 2012

Equity Certificate

MS-CIT

Excel Knowledge

Tally 9.0

English Typing (40 wpm)

PERSONAL DETAILS

Date of Birth : 27 July 1989

Gender : Female

Marital Status :Married

Language Known: English, Hindi, Marathi,Guajarati,Arabic

Hobbies : People Management, Cartoon Sketching.



Contact this candidate