Elizabeth Cervantes

**** *******, *******, ***** *****

832-***-**** adb8m6@r.postjobfree.com

Objective: I am seeking a challenging administrative position within a professional environment providing opportunity for growth and career advancement.

Work Experience/Background

Manuel Gonzalez, P.C Law Firm 2019-2020

Receptionist

Answer and direct phone calls and conduct general office duties; e-filing, transcription and billing to clients. Make copies, fax and scan, mail documents. Also organizes advertisement for law firm. Schedules appointments and meetings. Knowledgeable in Microsoft Office including Word, Excel and Outlook. Working with Workmen's Comp and medical records, Responsible for training new hires. Assist attorneys with any other necessary office duties.

Payne & Associates Law Firm 2014- 2016

Receptionist

Answer and direct phone calls and conduct general office duties; e-filing, transcription and billing to clients. Make copies, fax and scan, mail documents. Also organizes advertisement for law firm. Schedules appointments and meetings. Knowledgeable in Microsoft Office including Word, Excel and Outlook. Knowledgeable in programs HCAD and Pacer Bankruptcy and Notice Calendar that is used in our firm. Responsible for training new hires. Assist attorneys with any other necessary office duties.

Simmons & Fletcher P.C 2012-2014

Call Center/ Marketing Department

Seasonal projects given by the marketing director, responsible for all inventory, maintaining and ordering office supplies and services. Assist the director and assistant on meetings with doctors and presentations. Run monthly, weekly and daily marketing reports. Run errands for director. Accountable for office duties; answer phones, call clients, mail paperwork, copies, fax and filing. Help call center on taking incoming calls. Prepare incoming call sheets, obtained clients’ information and transferring them to the correct department.

GC Services 2011-2012

Toyota-Customer Representative

Handled customer inquiries, complaints, billing questions and payments extension service request. Manage a high-volume workload within a deadline-driven environment. Perform daily office responsibilities, act with confidence by answering or finding the answers to customers’ questions and finding the solution to the customers’ issue. Accountable for maintaining and organizing customer accounts.

Key Skills and Educational Qualifications

Flexibility Adaptability Organizing & Planning Skills Plaintiff Attention to Detail Stress Tolerant Bilingual English-Spanish Sage Act Word Excel Outlook Hcad Bankruptcy pro IGN Trustee website & Client Inquiries

•High School Diploma

•College Hours

References Below:

Ana Aguillon

Schlumberger

Welder

832-***-****

Evelyn Granados

Harris County

Police Officer

832-***-****

Jessica Guzman

Loan Officer

Manager

346-***-****

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