Customer Service Administrative Assistant

LARISA GOFORTH

Orient, OH 352-***-**** ****************@*****.***

Professional Summary

Driven and resourceful administrative professional with 28+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Accomplished Administrative Assistant/Medical Secretary bringing 30 years of proven administrative expertise in various regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent, and adaptable to dynamic needs.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills

●Appointment Coordination

●Report Preparation

●Ease with Computers and Technology

●Schedule Management

●Strong Organizational Skills

●Verbal and Written Communication

●Judgment and Decision Making

●Resource Coordination and Allocation

●Confidentiality and Data Protection

●Office Equipment Operation

●Multitasking and Time Management

●Meticulous Attention to Detail

●Professional and Courteous

●Task Prioritization

●Dictation and Transcription

●Data Entry

●Calendar Management

●Writing and Editing Skills

●Event Planning

●Project Schedule Coordination

●Correspondence Writing

●Relationship Building

●Clear Communication

●Administrative Procedures

●Microsoft Office

●Highly Efficient and Productive

●Travel Coordination

●Organizing and Categorizing Data

●Electronic Records Management

●Presentation Development

●Meeting Note Taking

●Database Maintenance

●Spreadsheet Tracking

●Employee Communications

●Critical Thinking

●Customer Service

●Fast Learner

●High Volume Phone Inquiries

Work History

RDI Corp

Customer Service Agent/Appointment Scheduler 05/01/2023 - 5/8/24 RDI Corp.

● Answering incoming calls from patients or prospective patients/clients

● Scheduling appointments, transferring calls to various offices nationwide when necessary.

St. Elizabeth Physicians – Cold Spring, KY

Medical Secretary/Scheduler 01/2012 to 02/2013

●

●Responded to emails and other correspondence to facilitate communication and enhance business processes.

●Entered data into system and updated customer contacts with information to keep records current.

●Handled daily scheduling tasks and provided administrative support for entire department.

●Scheduled appointments and conducted follow-up calls to clients.

●Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Administrative Assistant 10/2008 to 01/2012

Bressler & Company – Covington, KY

●Scheduled office meetings and client appointments for staff teams.

●Handled client correspondence and tracked records to foster office efficiency.

●Created PowerPoint presentations for business development purposes.

●Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

●Executed record filing system to improve document organization and management.

●Generated reports and typed letters in Word and prepared PowerPoint presentations. Education

Healthcare Administration 01/2012

University of Phoenix - Tempe, AZ

Certifications

●CAP - Certified Administrative Professional (Expired 2016)

●Certified Peer Support Specialist, (November 2022)

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